Well, as an update, they've essentially just continually dodged doing anything. They refuse to add the pack manually, refund, or even compensate for the mistake. I even asked that they at the very least update the store text to reflect it and got a "yeah we'll pass it on to the dev team for future promotions" Honestly,…
I have a ticket open with them as well, and I will continue to do so until something is done. The first ticket I put in they said to contact Steam to get it refunded, well, I did put in a support ticket for steam and they said it is not refundable, so I updated my ticket with PWE with that info and have yet to receive a…