Okay, fine, there will be people who will always roll need, but at least put a limitation on class specific items. If there is a trickster rogue and a dagger drops, do not let a gwf need on it. This would be a good starting point..
Are you forced to pay? Are you treated any less if you do not? No, you are not. If you did purchase something in a game that has not been released yet, you took a risk. And where do you see them handwaving issues away? They took the servers down so they can more easily fix the issue. Fixing certain bugs aren't as easy as…
Take the servers down for an extended maintenance and everybody loses their minds.. guys, seriously. The game is in open beta, there will be bugs, there will be extended maintenances, there will be issues. Is this game your first beta to play? Be a bit more tolerant.