I've been having the same issue, ever since the last patch. I'm about to give up on the game completely, I'm so tired of this, and of the stupid support page not working, so there's no good way to contact anyone to try to get it fixed. (This has been happening for me, off and on, since the start of Open Beta.)
I'm having a similar issue, except I get past the Cryptic screen. Once it gets to the Dungeons and Dragons loading screen, though, it just freezes completely.