From experience, developers, engineers, and system administrators do not like being pestered for updates by customer service people or customers; they want to do their jobs without interruption. Expect the issue to be fixed when it is fixed, but not frequent and timely updates to make you feel better. It's just the way it…
Not really. I very rarely had to actually stand in front of a server in order to fix any issue. Occasionally I would do it just so I could shake my fist at it, but almost all server administration can be accomplished remotely. Barring a hardware failure, there should be no need to be in the data center. However, as I said…
Had there been an issue of this magnitude where I worked before I retired, I would have known within a very few minutes and would have been required, regardless of my holiday plans, to drop what I was doing and service the issue, even if it meant pulling over the Jeep and connecting remotely on the side of the road.…