Can't agree more. To the individual, it may get annoying seeing the same questions asked repeatedly. But if Cryptic wants people to purchase their product (sight unseen as it were), they better damn well be prepared to answer their potential customers questions, no matter how many times it's asked.
Buddy of mine bought the "Hero of the North: Founders Pack", and he sent me his "buddy key" so I can participate in the upcoming beta with him. I'd just like to know, when will the downloader for the client be available? First beta weekend is fast approaching...