I've said this elsewhere, but they really need to just take gear, buffs, and boons out of the equation. Normalize it all like GW2 PvP does. Yes, people with BIS gear will be mad and cry and may stop playing. BUT you'll get far more people who actually PvP now for the rewards if they stand a chance of getting them instead…
They could also implement queues that take into account gear and boons. SO you get to keep your uber gear and boons but get matched against similarly geared players. I think WoW does this. Also once they normalize things like this or with the other suggestions above, and make it more fair, and gather more data -- then…
Google is your friend. Or the other threads here. Or you could read the note that appears in red when you launch the client. Or check their twitter. Or one of the online sites that tracks server outages with 50,000 posts explaining this. Okay okay I'll tell you: maintenance - 2.5 hours left.
No, they also need to normalize gear and unlock all abilities/boons in PvP zones and let u respec your setup accordingly for the PvP matches. Then it's fixed. Just look at Gw2, a game that actually cares about and thinks about PvP balance.