I have the same issue. No quest from the artisan even though I am maxed on all chultan MW recipes. Has anyone successfully had this fixed? I also haven’t finished the sharandar campaign. Is that required? Thanks!
I ran three random dungeons, starting with a party of 3 players. In the first two dungeons, we were not all able to collect the chest. (JUst two of us in the first dungeon, and only one of us in the second). For the third dungeon, we split up the party before queuing together. We were all able to collect the chest.