Right, issue is resolved. Adding my transaction number and username to my ticket allowed customer support to apply my Founders Pack manually. Don't give up on the issue but ensure you include those details.
Why is there no information under customer support that says there is a know issue with the Founders Pack? New user, fork out my hard earned and want to play the game. Instead I have gotten stuffed around because every single 'handle' I put in is yaken - including just pure random strings of letters and numbers. What a…