The real problem here isn't the terrible decision, it's that it's a terrible decision that is also paired with a complete lack of trust from the player base. One week. PWE, thanks for the memories and bitter feelings. Cryptic, thanks for the great improvement in communication.
Can we just scrap the whole key system? People kill a dragon or demo or whatever, open all chests without a key, and go on their merry way. Or, continue your plan to monetize the loot chest, and face a large outflux of ppl. The new loot table is window dressing to the suggested key fix, and your player base is seeing…