I bought the Dragonborn Legends pack, and didn't get the token either. I opened a support ticket and within 24 hours they had refunded that portion of the pack, which was a pretty good amount. The ticket response did advise they did not have an ETA to fix it, yet.
Read 3 pages of replies, and they're all the same! I'm going to answer a question with a question, Jeopardy style. :D What is the Feast of the Moon and the Reign of Misrule?