I'll give them the benefit of the doubt. I bet they are trying extremely hard to resolve this issue and are putting everything they have into it. They are just incompetent and lack any sort of common sense so their best is a tad lack luster.
I just find it odd that a company can have an issue (doesn't matter if it's large or small) that affects thousands of customers that are clearly bothered by said issue, yet they go radio silent for over a week. I understand it's the holidays but any other industry out there would have had internal conversations over the…