I have the same problem, I got into the game once and moved my character to another map location and it fixed the issue. Unfortunately, I recently quit playing with my character still in Protector's Enclave, so again I am stuck with the loading screen.
On top of that, I have used the exchange and it glitched and now I don't have the astral diamonds or the zen. The exchanged is so bugged that using it risks you losing the items you put on the exchange. And of course there is no way to get in contact with Customer Support, all you receive are automated messages. Overall, I…
I have the same problem. I am getting ready to just give up and play a game that either works, or at least has a support function to get help when the game doesn't work.