Easy answer from someone who is playing with no problems. Their customer service sucks. I got double billed for Guardian pack and I had the same hang up circle problem with their CS line. They responded to my ticket within a few hours, though.
THREE Hour "emergency maintenance" after already being down this morning. Clearly they are over their heads, here. I have never played a game that has servers down as much as this one does, Open Beta or otherwise.
I'm not complaining about spending the money. I'm complaining that thousands of people spent money and they can't keep their servers up for a complete 24 hour period. They were even able to do that during BW. P.S. Get your server status working. Unless it's scheduled maintenance, the Server Status symbol on the patcher…
I would rather pay $14.99/month and not have server crashes every single day. I know they'll use the "This is still open beta" excuse, but come on. Some of us paid up to $260+ for Founders/Zen etc. Get your HAMSTER together, already.
Because the U.S. probably has way more players than the rest of Europe. I wish they would do it around 1am PST to be available for the morning U.S. crowd and Afternoon Europe crowd.