Also to your issue, I had the same thing happen. Turns out my payment got stuck in a endless loop for some strange reason. But they refunded it immediately. So try to get a hold of them or wait for them to respond.
I actually have... I seem to be one in a million to actually get through and talk to somebody. Surprisingly they didnt answer to my support ticket in over a week. But yet, in less than 5 minutes on the phone they fixed my issue. It took a whole 5 minutes on the phone but they couldnt respond to a ticket. And they were very…