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Still no fix for power points
ericterminator
Member Posts: 14 Arc User
Ok cryptic why you guys not fixing the power bug, i got a power point to spend and i can't use it because of the bug this shouls be top of the list fore fix and i use the free respect. and also i will not buy a respect token becaus of the bug so wen is going to be fix? also wen i commit the power point it reduce the damage not increase it like rank 4 supose to.
Post edited by ericterminator on
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And it is not just power that is bugged for me it is power, abilities and feats.
If one doesn't have a free respec token and is affected by this, Support will grant you a free respec. You will need to make sure you've made a Support Ticket and not a Bug Report. Check your Ticket History here, if your ticket is not there, then that means you filed it as a bug report and won't be getting a response about it, as those go to a different department.
Check to make sure you do not have a free respec token available. To do this, open your Powers page (not Feats) and if you have a token, the button on the bottom left will read "Respec Character" and when pressed, you will have the option to use your free respec token.
If you have used your free respec token and did not make a Support Ticket, then please file a Support Ticket and be as specific as possible for the affected character(s) and that you do not have a free respec token. If you made a Support Ticket already but still haven't gotten a response, you can update your ticket in your Ticket History also. Please do not make multiple Support Tickets, update your existing one(s) instead.
Safe travels,
Archmage Zebular of Mystryl
PWE Community Moderator
[ RoC | ToS | Support ]
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
So if I have requested GM help in game and bug reported it in game I shouldn't expect a resolution until I file a support ticket out of game? (Not a trick question, looking for clarity here)
Do we create a ticket for each character affected or just one for all characters?
I find it harsh that you have to do anything, many were effected and they shouldve supplied another free token to all accounts.
http://nw-forum.perfectworld.com/showthread.php?911971-Feat-and-Power-Points-Bug-Fix
And you can find more about it, in this thread too.
I was still hoping for some more information on the powers, that the last patch broke.
Harrowstorm for example, the curse part from this power is not working anymore. The patch didn't just "fix" something with curses, it more looks like it just disabled the extra ability of curses all together... and it makes you wonder, if Harrowstorm is the only broken power now, or if all SW powers are effected by the last patch.
And could we please get a time frame, on how long we have to wait for an answer from the support? It was nearly a full week with my first ticket about this, and then i had to wait another day after i received an answer from the support and submited all information in the ticket again, before i got my full respec.
I would also like to ask, why is there not a single official word about these bugs in the latest patch? Not to mention, that an official apology for those problems would also be nice to read...
I am not sure, but I have sent an inquiry on this out. For now, I'd suggest to make a ticket on your most desired character and in that report also detail your other characters that are affected. If you have more than one account though, it would be best to make a new report for each account at least. When I hear back on the inquiry, I'll reply here.
Safe travels,
Archmage Zebular of Mystryl
PWE Community Moderator
[ RoC | ToS | Support ]
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
Thank you Zeb. The GM help ticket I raised in game had appeared within Arc support, had received a response in the last few hours and we are now in communication to hopefully resolve the issue.
Really appreciate your input on this. Thanks again.
Great example of awful Support, thanks for the warning. I will try one ticket for all characters.
I'm still going to try to get a respec, since i haven't gotten any power points from the level 70 overflow this far, and every point counts now.
I have to wait and see, if the support will help me out here...
I enjoyed NWO for many hours, but this is really draining the fun out of it.
With every new patch, there is something broken i have to find a way around. And every time, i have to wait several days for an answer from the support.
Does this means there won't come a real fix for the bug?
- no respec for broken powers,
- wait for a patch to fix it.
I'm looking every week at the patch notes to see if it has been fixed so I can start playing again but this is getting a bit ridiculous.
And what happens if that token doesn't work either? How many times can we ask Support for a respec token before the problem is corrected?
Hi, Zeb! We 'spoke' in-game over the [Mystra] channel about this problem (which exists on two of my characters (DC and HR)), and you suggested I copied them to the Preview server to see if respeccing them with the free token (plus any I had from the Simril event) would resolve the issue.
It didn't.
If all the tokens we can find/buy in-game do nothing to resolve the issue, what good is it going to Support (who may/may not choose to ignore you/brush you off)?
What 'special abilities' do the tokens from Support have that no other token does?
(Not trying to be rude here, but I've had this problem with these two characters since Mod 4 went live. I don't know how long anyone else has had their problem(s), but I'm willing to lay odds that it's been just as long.)
Even if so, I think you should still contact support - if their respec token will fail, they will dig deeper, I'm sure.
What I mean by 'locking down' (you may already have figured this out, but I'll explain it anyway) can be best explained by referring to what happens on the Feats tab. There, points are grouped into:
Points Available
Points Pending
Points Spent
By clicking on the desired Feat, points go from 'Available' to 'Pending', then when you click on the "Confirm" button, they go from 'Pending' to 'Spent'. For me, this second stage does not happen.