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Forums > Home› Neverwinter Discussion › Player Feedback (Xbox One)

customer support/service is lacking

d4rkastarothd4rkastaroth Member Posts: 8 Arc User
edited April 2015 in Player Feedback (Xbox One)
I get you guys/gals are super busy with working on the the game and all but maybe you ought to think about hiring some additional customer support people. I put in a support ticket 2 or 3 days ago and nothing not even auto generated message nothing just,just nothing and that says "TO ME" A. I don't care enough to respond or B. We are way to under staffed either way it's unsatisfactory would like to see you guys change the way you handle customer support.
Post edited by d4rkastaroth on

Comments

  • lordsarveriouslordsarverious Member Posts: 160 Arc User
    edited April 2015
    it took me a few days for a response. but they did handle it.
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  • jjb828jjb828 Member Posts: 340 Arc User
    edited April 2015
    It's the weekend... What do you expect
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  • lordsarveriouslordsarverious Member Posts: 160 Arc User
    edited April 2015
    jjb828 wrote: »
    It's the weekend... What do you expect

    Even during the week it takes a few days. Think of all of the people on two systems complaining about something not working for them. I'd say 3 days is pretty good response.
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    Find me on XBL to get an interview to join the guild.
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  • lewstelamon01lewstelamon01 Member Posts: 7,415 Arc User
    edited April 2015
    Tickets take generally 1-3 days for a response, depending on workload. Used to be that tickets weren't answered on weekends, but that changed around a year or so ago.
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  • d4rkastarothd4rkastaroth Member Posts: 8 Arc User
    edited April 2015
    Submitted it Thursday ample time to send a response
  • amgfailamgfail Member Posts: 24 Arc User
    edited April 2015
    By comparison, World of Warcraft is well staffed by Blizzard and still takes between 1-3 business days depending on the situation.
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