Neverwinter Launcher - Stuck at loading

Comments

• zebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator

  January 2015 edited January 2015

  As it is loading fine for me, I would lean towards this is being caused by:
  
  1) Winter storms causing havoc on Network Traffic throughout the U.S., causing you to be hopped through other areas, resulting in packet loss or even interruptions.
  2) Something on your computer causing a block, such as Adblockers or even Firewall.
  3) Router's internal firewall set too high.
  
  To easily rule out #1 without doing tracerts and such, I'd try another PC if you have one with NW installed and see what happens.
  To easily rule out #2, I'd disable any adblockers temporarily, try again. Then disable your PC firewall temporarily, try again. You can also try #1 for this testing. If #3 is the culprit, #1 won't yield positive results either.
  To easily rule out #3, I'd disable your router's firewall temporarily, try again.
  
  
  Don't login with your firewall disabled. If you get past what is shown in the picture with your firewall(s) disabled, then re-enable them and then go through your firewall's block list and logs to see what it is blocking. Again, I cannot recommend logging into anything without a properly configured firewall running.

  [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
  
  [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]

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• x90210 Member Posts: 14 Arc User

  January 2015 edited January 2015

  Ah, frozen Sandy 2.0 or whatever they're calling it. Could be... I'm west coast, was hoping the servers were too - seems they time things PST - but maybe the ad host is east, or the net's just doing fun things.
  
  If it was the router/firewall, the image wouldn't load at all, I assume... As it is, it loads very slowly, and gets stuck part way.
  
  Does tick me a bit that the ad image has to load before it'll let me log on though - wouldn't be a problem, if not for that.
  
  
  As for ports:

  NWN Support Page wrote:

  IP range: 208.95.184.0/22
  Ports: TCP: 7000-7500 & 80

  (Pfft, port 80. :P Not quite Microsoft's on-line internet connection troubleshooter, but...)
  Any others I should know about?

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• zebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator

  February 2015 edited February 2015

  If you're using ARC, the bottom question will be relevant (or even could be if the Launcher uses the same ports as ARC):
  I want to configure my router. What ports does Arc use? (last part of a larger article)

  I want to configure my router. What ports does Arc use?
  
  For assistance configuring your security software, please refer to any documentation that may have been provided with the software, or consult the manufacturers website. Temporarily disabling security software may provide a workaround for connectivity issues. PortForward.com is a very useful third-party site that contains port forwarding walkthroughs for most router models.
  
  Many firewalls, routers and internet security programs restrict access to ports unless they have been specifically opened, which in turn may restrict packets from unknown sources. To connect to Arc, please make sure you have ports 9881 and 5222 configured to UDP and TCP access.
  
  Perfect World Entertainment does not directly provide support for proxies, firewalls, or routers. Please consult with your service provider or network administrator for assistance if you have opened the correct ports but still cannot connect. For assistance with configuring your router, firewall or internet security program, please contact the manufacturer.

  
  Here's the data for Neverwinter Specifically (looks like you already found this information though):
  (NW) Neverwinter Port Information

  (NW) Neverwinter Port Information
  
  I am having trouble downloading, updating, and installing the game. What are the IP and port numbers to download and update Neverwinter?
  
  The port info for downloading and running the game are:

  • IP range: 208.95.184.0/22
  • Ports: TCP: 7000-7500 & 80

  
  If connection issues persist you can try flushing your DNS:

  1. Press the Windows Key + R
  2. In the Run window that opens type "cmd" (without quotations) and press Enter
  3. Type "ipconfig /flushdns" (without quotations) into the command prompt window and press Enter

  
  If you're able to load the game launcher but still cannot connect to the game, please try the following:

  • Disable on-demand patching in the game launcher options
  • Select the Force Verify option from the game launcher options

  If none of this helps, please file a Support Ticket and be as specific as possible with what you have done and what you're seeing, along with linking them to this thread. Don't just link the thread, explain as you've done here also in your ticket please.

  [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
  
  [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]

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• x90210 Member Posts: 14 Arc User

  February 2015 edited February 2015

  Hmmm... Hadn't thought of launching through ARC - does that bypass the standard loader? Maybe there's a use for that bit of account breaking bloatware after all (I know, I know, sorry)... I tried running gameclient.exe directly, but alas, it wouldn't log in that way.
  
  In any case, tried all of the above, and flushing my dns cache, rebooting, and changing operating systems (I've a tri-boot system). All for nadda. However, the problem mysteriously fixed itself the next day. I suppose I'll try ARC should it happen again at some inconvenient moment.

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