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Forums > Home› NeverwinterPreview Shard (PC)› NeverwinterPreview - Feedback/General Discussion

cant copy character to preview shard

bazhen2002bazhen2002 Member Posts: 13
edited December 2014 in NeverwinterPreview - Feedback/General Discussion
may be somone can help me. i signed up for preview, but then were i should be able to copy characters i see message : "You have no characters! Please visit this page again once you have created a character in game."
but hey, i have 5 chars now
Post edited by Unknown User on

Comments

  • vasdamasvasdamas Member Posts: 2,461 Arc User
    edited December 2014
    Same here, had to copy my character through german site.
    Misery's SW Fury Soulbinder PvP guide
    WTB Class Reroll please
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited December 2014
    Are you playing on the Russian Shard or International Shard?


    For the International Dragon Shard (    Neverwinter - Neverwinter), first make sure you've read this post. For transferring to the International Preview from International Live, you should use:
    http://www.arcgames.com/en/my/character/copy/nw or http://nw.perfectworld.com/preview

    The shard these two links transfer to in the Launcher Server selection is Neverwiner - NeverwinterPreview.



    For the Russian Drider Shard (Neverwinter - NeverwinterRU), you should look to their own Preview Forums for information:
    http://nw-forum.ru.perfectworld.eu/showthread.php?t=82132

    Using the link in that Russian Preview Forum thread copies characters from the Russian Shard to their own Preview Shard, Neverwinter - Lurker. If you need more help with the Russian Live or Preview Shards, please use their forums. If you issue is with the International Live or Preview Shards and neither of the first two links work, please make a support ticket.

    Safe travels,
    Archmage Zebular of Mystryl
    PWE Community Moderator
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • bazhen2002bazhen2002 Member Posts: 13
    edited December 2014
    this links show me the same :
    http://vk.com/id104149862?z=photo104149862_349447719%2Fphotos104149862
    http://vk.com/id104149862?z=photo104149862_349447718%2Fphotos104149862

    and yes i did support ticket and they offer me post my problem here
    edit: i'm plaing on dragon
    thx
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited December 2014
    bazhen2002 wrote: »
    this links show me the same :
    http://vk.com/id104149862?z=photo104149862_349447719%2Fphotos104149862
    http://vk.com/id104149862?z=photo104149862_349447718%2Fphotos104149862

    and yes i did support ticket and they offer me post my problem here
    edit: i'm plaing on dragon
    thx
    Have you tried what vasdamas was talking about? While on the first link, change your language to German and see if your characters show up: http://www.arcgames.com/de/my/character/copy/nw
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • bazhen2002bazhen2002 Member Posts: 13
    edited December 2014
    same, only difference- language

    "Du besitzt keine Charaktere! Bitte besuche diese Seite, nachdem du im Spiel einen Charakter erstellt hast."
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited December 2014
    Did Support tell you to post this as a Bug Report? If so, that means that there is nothing they can do aside from wait for the Devs to get a fix in. We don't provide support here, this forum is for Bug Reporting only, not seeking support.

    I doubt they'd send you here for Customer Support as they know we don't offer Support on the forums. In any case, you'll need to re-contact Support and be more specific with them. There's nothing forum staff can do about this. You may want to link them this thread too.

    Safe travels,
    Archmage Zebular of Mystryl
    PWE Community Moderator
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • bazhen2002bazhen2002 Member Posts: 13
    edited December 2014
    "However, we may suggest to post your findings via our official preview section forums page for review. Kindly click on the link below for reinforcement."
    its exactly what they say
    im start thinking all this coz of my ip, when i start to play this game rus shard not exist, but im live close to russia and play on dragon shard
    hm, thx for trying zeb
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited December 2014
    bazhen2002 wrote: »
    "However, we may suggest to post your findings via our official preview section forums page for review. Kindly click on the link below for reinforcement."
    its exactly what they say
    im start thinking all this coz of my ip, when i start to play this game rus shard not exist, but im live close to russia and play on dragon shard
    hm, thx for trying zeb
    Try creating a character on Drider (NeverwinterRU) and then after you get through the beach/bridge starting area and are in Protector's Enclave, log out and then see if it is there for you to transfer. Then check the NeverwinterPreview shard and see if it copied there. If not, you may want to try patching the Lurker shard and see if it then copied there. If so, then it might have to do with a regional thing and you should reply back to Support with your new findings.

    By support's response there, it sounds like they mean you to report this as a bug report via the preview bug forum. In either case, I'll pass this thread along to my CM today. Could you supply your ticket ID number?

    Safe travels,
    Archmage Zebular of Mystryl
    PWE Community Moderator
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • bazhen2002bazhen2002 Member Posts: 13
    edited December 2014
    zebular wrote: »
    Try creating a character on Drider (NeverwinterRU) and then after you get through the beach/bridge starting area and are in Protector's Enclave, log out and then see if it is there for you to transfer. Then check the NeverwinterPreview shard and see if it copied there. If not, you may want to try patching the Lurker shard and see if it then copied there. If so, then it might have to do with a regional thing and you should reply back to Support with your new findings.

    By support's response there, it sounds like they mean you to report this as a bug report via the preview bug forum. In either case, I'll pass this thread along to my CM today. Could you supply your ticket ID number?

    Safe travels,
    Archmage Zebular of Mystryl
    PWE Community Moderator

    ty, i'll try
    Reference Number 141217-000517
    Created 12/17/2014
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