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Forums > Home› Neverwinter Discussion › General Discussion (PC)
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Known Issue: Server Instability

dwightmcdwightmc Member Posts: 95
edited November 2014 in General Discussion (PC)
Hi all,

Unfortunately an issue with the servers has appeared today that is causing some players to be disconnected form the game or unable to start the game. We are aware of the current server instability issues and our engineers are looking into this issue as we speak. We will continue to keep you updated regarding this situation here on the forums as well as on our social channels.

Sorry for the inconvenience, we hope to have this issue resolved shortly.

Thanks
Dwight

Update 4:15 PM PST: The issue was identified and is believed to be resolved. If you continue to experience connectivity issues, please let us know. We will be monitoring this thread.
Post edited by dwightmc on
«1

Comments

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    iambecks1iambecks1 Member Posts: 4,044 Arc User
    edited November 2014
    Have you tried turning it off and back on again? xD
    YourSecretsAreOurSecrets.gif
  • Options
    blacksladdiblacksladdi Member Posts: 359 Arc User
    edited November 2014
    have you make sure all plugs are plugged in securely?
    how about restarting?
    how about clearing the cache?
  • Options
    dwightmcdwightmc Member Posts: 95
    edited November 2014
    iambecks1 wrote: »
    Have you tried turning it off and back on again? xD

    lol lets hope it doesn't get to that point cause off and on again for NW servers means 2 hrs of downtime
  • Options
    iambecks1iambecks1 Member Posts: 4,044 Arc User
    edited November 2014
    dwightmc wrote: »
    lol lets hope it doesn't get to that point cause off and on again for NW servers means 2 hrs of downtime

    Noooo! , sorry every time I see people having computer problems that is the first thing I say , it's from this TV show that used to be on in the UK xD
    YourSecretsAreOurSecrets.gif
  • Options
    dwightmcdwightmc Member Posts: 95
    edited November 2014
    iambecks1 wrote: »
    Noooo! , sorry every time I see people having computer problems that is the first thing I say , it's from this TV show that used to be on in the UK xD

    lol i got the reference :)
  • Options
    colonelwingcolonelwing Member Posts: 1,448 Arc User
    edited November 2014
    I once healed my PC, by putting a healing - hammerfist onto it. Brute force sometimes works wonders.

  • Options
    str8slayerstr8slayer Member, Neverwinter Beta Users Posts: 715 Bounty Hunter
    edited November 2014
    Load over, resume gaming :D (keep a tech around tonight, they may change their minds later).
    [SIGPIC][/SIGPIC]
  • Options
    dakburdakbur Member Posts: 152 Bounty Hunter
    edited November 2014
    dwightmc wrote: »
    Hi all,

    Unfortunately an issue with the servers has appeared today that is causing some players to be disconnected form the game or unable to start the game. We are aware of the current server instability issues and our engineers are looking into this issue as we speak. We will continue to keep you updated regarding this situation here on the forums as well as on our social channels.

    Sorry for the inconvenience, we hope to have this issue resolved shortly.

    Thanks
    Dwight

    Update 4:15 PM PST: The issue was identified and is believed to be resolved. If you continue to experience connectivity issues, please let us know. We will be monitoring this thread.

    I can not get in either game or gateway... I get one of two errors

    "Too many attempts; please try again later" or "Invalid Username/Password"

    I have not been able to get in all day, since this morning... what a fun saturday...

    Im getting the same thing on my girlfriends account and my two sons... 4 different accounts with same type issues
  • Options
    louchristanlouchristan Member, NW M9 Playtest Posts: 50 Arc User
    edited November 2014
    I got disconnected about 30 times today but I can get back in within a minutes or so. Still it is getting very annoying for me since I just spend $100 today to buy Sen ! I hope this problem is only temporary.
  • Options
    sprawlfxsprawlfx Member, NW M9 Playtest Posts: 4 Arc User
    edited November 2014
    Seems a lot better now than it was about at about 330pst. Was getting kicked every 6 or 7 minutes then. Been on for 30 now, no problems.
  • Options
    nicktrasknicktrask Member Posts: 2 Arc User
    edited November 2014
    So I was up to date and fine.. the server crashes. you guys fix it and now I have to download a 2438MB patch... are you kidding. none of my friends had to do that.. what the hell.
  • Options
    sprawlfxsprawlfx Member, NW M9 Playtest Posts: 4 Arc User
    edited November 2014
    nicktrask wrote: »
    So I was up to date and fine.. the server crashes. you guys fix it and now I have to download a 2438MB patch... are you kidding. none of my friends had to do that.. what the hell.

    Don't know but it -sounds- like you chose the verify option on the crash note screen, without realizing it. That's the only time it will look like it is patching when there are no later files than you have.
  • Options
    nicktrasknicktrask Member Posts: 2 Arc User
    edited November 2014
    No all I did was open my Launcher. let it load and it did the normal patching and now it is doing that. I didn't touch a single thing.
  • Options
    sprawlfxsprawlfx Member, NW M9 Playtest Posts: 4 Arc User
    edited November 2014
    Ok. I thought maybe when you mentioned the server crashing (it didn't, it just dropped some connections) you actually meant your client crashed. When that happens you get this 'OOPS!' pop-up screen. On that screen is a check box to force a verify at next login.

    Just trying to help. What I can say for sure is that there was no patch, not even for you. What happened is your files got borked or were perceived to be borked and the server fixed it when you logged in.
  • Options
    jimnariousjimnarious Member Posts: 4 Arc User
    edited November 2014
    dwightmc wrote: »
    Hi all,

    Unfortunately an issue with the servers has appeared today that is causing some players to be disconnected form the game or unable to start the game. We are aware of the current server instability issues and our engineers are looking into this issue as we speak. We will continue to keep you updated regarding this situation here on the forums as well as on our social channels.

    Sorry for the inconvenience, we hope to have this issue resolved shortly.

    Thanks
    Dwight

    Update 4:15 PM PST: The issue was identified and is believed to be resolved. If you continue to experience connectivity issues, please let us know. We will be monitoring this thread.

    Server is acting up again . Can't stay logged in for longer than about 3 minutes
  • Options
    elch00elch00 Member Posts: 5 Arc User
    edited November 2014
    Does not look like it's been resolved. Now having problems with logging in - taking around 15 mins to log in. Then once logged in immense lag then get disconnected again.
  • Options
    cdasnevescdasneves Member Posts: 34 Arc User
    edited November 2014
    Hi all.

    Impossible to play correctly. Laggs and disconnects are the norm now for me since Monday.

    During the work days I could connect at lunch times, but couldn't play during the evening (GMT).

    Can play correctly even now !!!

    Some friends can play without problems (also in Europe) but their tracert doesn't use cogentco so I don't know if this is the cause for me

    Can't connect anymore now :-(
  • Options
    torvinemtorvinem Member, Neverwinter Beta Users Posts: 38
    edited November 2014
    Not sure what is going on - but the Foundry is failing to publish today.
  • Options
    imm0rtalboyimm0rtalboy Member Posts: 76 Arc User
    edited November 2014
    Same issues disconnects every 30 sec

    Solved: I changed my IP address and the game works great without any disconnects issues :o
    [SIGPIC][/SIGPIC]
  • Options
    jimnariousjimnarious Member Posts: 4 Arc User
    edited November 2014
    imm0rtalboy wrote: »
    Same issues disconnects every 30 sec

    Solved: I changed my IP address and the game works great without any disconnects issues :o


    Yeah that hasn't helped me. I can't stay logged in long enough to collect my professions now.
  • Options
    iandarkswordiandarksword Member Posts: 978 Arc User
    edited November 2014
    Graphics on low settings are slow to sharpen, often just the polygons are visible, lots of tile issues around effects, notably the illusionists. Foundry publishing Failed multiple times. This PC can run Sims 4 on maximum settings, and am on a 1GB LAN with a 1482 MBps download speed on a smartphone. Tower, two laptops, one of which running HD Netflix. I'm pretty sure this is server side.
    "I don't know, I'm making it up as I go..."
    Featured Foundry Quest: Whispers of an Ancient Evil [v3] - NW-DQ4WKW6ZG
    Foundry Quest: Harper Chronicles: Blacklake - NW-DCPA4W2Q5
  • Options
    jimnariousjimnarious Member Posts: 4 Arc User
    edited November 2014
    It has to be server side. I can't stay logged in long enough to do anything. Netflix,Hulu, xbox live all fine.
  • Options
    shiani1shiani1 Member, NW M9 Playtest Posts: 316 Arc User
    edited November 2014
    Thanks for getting right on it! After the fix everything seemed to be back to normal for me at least :)
    Kianni Ravenmoon and Izyana Sol'Eetah




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    yuanyishiyuanyishi Member Posts: 9 Arc User
    edited November 2014
    Having issues. DCing a lot and rubber banding. I've tried restarting the internet modem. I've never had this issue before.
  • Options
    cdasnevescdasneves Member Posts: 34 Arc User
    edited November 2014
    Still unable to connect. All day yesterday. All day today :-(
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    nubc3ke7331nubc3ke7331 Member Posts: 80 Arc User
    edited November 2014
    AMD Phenom II X6 1035T Processor
    NVIDIA GeForce GTX 660 Ti 2048 MB
    Windows 7 Ultimate Edition 64-bit
    Comcast 50 Mb/s, Maryland

    TEST 1

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Bourne>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms
    2 8 ms 8 ms 14 ms
    3 8 ms 9 ms 71 ms xe-1-3-0-sur01.westminster.md.bad.comcast.net [1
    62.151.74.137]
    4 11 ms 11 ms 11 ms ae-52-0-ar04.manassascc.va.bad.comcast.net [68.8
    7.136.105]
    5 11 ms 11 ms 11 ms 162.151.60.50
    6 15 ms 14 ms 13 ms he-5-3-0-0-11-cr01.ashburn.va.ibone.comcast.net
    [68.86.93.137]
    7 13 ms 12 ms 13 ms be-10-pe04.ashburn.va.ibone.comcast.net [68.86.8
    4.202]
    8 13 ms 12 ms 13 ms 50-248-118-174-static.hfc.comcastbusiness.net [5
    0.248.118.174]
    9 13 ms 13 ms 13 ms be2113.mpd21.dca01.atlas.cogentco.com [154.54.6.
    170]
    10 17 ms 18 ms 17 ms be2518.ccr41.jfk02.atlas.cogentco.com [154.54.80
    .161]
    11 23 ms 23 ms 23 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    12 24 ms 76 ms 26 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    13 28 ms 35 ms 35 ms 38.111.40.114
    14 23 ms 22 ms 22 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.


    TEST 2

    contacting nettest server..
    Local IP:
    Ping: 35.0 msec
    Port: 80: 2079 KB/sec 55 KB/sec 2221 KB/sec 500
    Port: 80: 8 KB/sec 1 KB/sec 11 KB/sec 500
    Port: 443: 1644 KB/sec 37 KB/sec 1730 KB/sec 500
    Port: 443: 1203 KB/sec 31 KB/sec 1266 KB/sec 500
    Port: 7255: 1292 KB/sec 34 KB/sec 1362 KB/sec 500
    Port: 7255: 1202 KB/sec 31 KB/sec 1265 KB/sec 500
    Port: 7003: 1401 KB/sec 35 KB/sec 1474 KB/sec 500
    Port: 7003: 1319 KB/sec 35 KB/sec 1388 KB/sec 500
    Port: 7202: 1157 KB/sec 29 KB/sec 1216 KB/sec 500
    Port: 7202: 1335 KB/sec 36 KB/sec 1405 KB/sec 500
    Port: 7499: 1174 KB/sec 32 KB/sec 1234 KB/sec 500
    Port: 7499: 1314 KB/sec 33 KB/sec 1382 KB/sec 500
    Port: 80: 1380 KB/sec 34 KB/sec 1452 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit


    TEST 3 (google.com)

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Bourne>tracert google.com

    Tracing route to google.com [173.194.123.36]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms
    2 8 ms 8 ms 8 ms
    3 8 ms 8 ms 44 ms xe-1-3-0-sur01.westminster.md.bad.comcast.net [1
    62.151.74.137]
    4 12 ms 11 ms 11 ms ae-52-0-ar04.manassascc.va.bad.comcast.net [68.8
    7.136.105]
    5 11 ms 11 ms 11 ms 162.151.60.50
    6 13 ms 12 ms 15 ms he-5-2-0-0-10-cr01.ashburn.va.ibone.comcast.net
    [68.86.90.241]
    7 12 ms 12 ms 13 ms he-0-11-0-0-pe07.ashburn.va.ibone.comcast.net [6
    8.86.83.74]
    8 12 ms 12 ms 12 ms as15169-3-c.ashburn.va.ibone.comcast.net [23.30.
    206.162]
    9 17 ms 13 ms 12 ms 209.85.252.46
    10 13 ms 13 ms 17 ms 72.14.236.148
    11 21 ms 21 ms 16 ms 209.85.249.10
    12 16 ms 17 ms 16 ms 209.85.246.5
    13 16 ms 17 ms 16 ms 209.85.240.113
    14 15 ms 15 ms 16 ms lga15s47-in-f4.1e100.net [173.194.123.36]

    Trace complete.

    C:\Users\Bourne>

    I can not connect/login If I am able to login I cannot get to pick character screen
    The name of my game icon has changed also to a letter B when it used to say neverwinter and this was not changed by me or anyone else. There is no viruses or malware on my pc either

    Its unclear what has happened from Thursday till now BUT something has gone wrong! I can play left for dead fine left for dead 2 fine league of legends fine MW3 fine and guild wars 2 fine, Then I try Neverwinter and o my the problems start from disconnects to unable to login to logging to never getting to character select screen. If i manage to login and make it into the game about 10 sec in I get server not responding. this needs fixed as I am sure I lost all my coins from praying on 10 toons now. This is a new problem for me As I have never had days of problems from this game and been here since beta!

    Update: I am now at work and can only use the gateway and its lagging really bad also. Sometimes even logs me out. O my this problem is bad!
  • Options
    foxxy#4211 foxxy
    foxxy#4211
         Member, NW M9 Playtest Posts: 563 Arc User
    edited November 2014
    Hi, i posted in bug forums that ive been lagging massively today. I don't crash like eysterday so often but the lag doesnt let me to play well. Server not responding.. appears every 15 secs and... then making me to restart or exit.
  • Options
    hustin1hustin1 Member, NW M9 Playtest Posts: 3,462 Arc User
    edited November 2014
    I don't know if it's related, but we (everyone?) keep seeing "Publish Failed" from the Foundry editor. Could someone check to see if the Foundry server can see the live servers?
    Harper Chronicles: Cap Snatchers (RELEASED) - NW-DPUTABC6X
    Blood Magic (RELEASED) - NW-DUU2P7HCO
    Children of the Fey (RELEASED) - NW-DKSSAPFPF
    Buried Under Blacklake (WIP) - NW-DEDV2PAEP
    The Redcap Rebels (WIP) - NW-DO23AFHFH
    My Foundry playthrough channel: https://www.youtube.com/user/Ruskaga/featured
  • Options
    essentiessenti Member, NW M9 Playtest Posts: 303 Arc User
    edited November 2014
    hustin1 wrote: »
    I don't know if it's related, but we (everyone?) keep seeing "Publish Failed" from the Foundry editor. Could someone check to see if the Foundry server can see the live servers?
    I'm getting the same Publish Failure as well... Something definitely seems broken between the foundry and live server.
    Campaign - Trail of the Imaskarcana (NWS-DMFG77QOF)
    • A Mere Expedition! (NW-DIAAPG3S4)
    • Work In Progress on Part 2
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