test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Neverwinter Discussion › Bug Reports (PC)

game freezes then crashes on startup

sheylennasheylenna Member Posts: 16 Arc User
edited November 2014 in Bug Reports (PC)
So I have a friend who I'm TRYING to get to play Neverwinter however every time she tries to start the game it freezes and then crashes just before the character select screen. She has tried everything she can think of to get it to work even uninstalling and reinstalling. Could some one help?
Be who you are and say what you feel,
because those who mind don't matter
and those who matter don't mind.
-Dr. Seuss US author & illustrator (1904 - 1991)
Post edited by sheylenna on

Comments

  • sheylennasheylenna Member Posts: 16 Arc User
    edited October 2014
    And thus I BUMP
    Be who you are and say what you feel,
    because those who mind don't matter
    and those who matter don't mind.
    -Dr. Seuss US author & illustrator (1904 - 1991)
  • zcon47zcon47 Member Posts: 1 Arc User
    edited October 2014
    sheylenna wrote: »
    And thus I BUMP

    I am having the same issue please fix it
  • kiffehz278kiffehz278 Member Posts: 4 Arc User
    edited October 2014
    I am too, i am using the Ubuntu 14.04 Operating system, running the game on PlayOnLinux (wine).
  • sheylennasheylenna Member Posts: 16 Arc User
    edited October 2014
    Ah well my friend is on windows 8.1 and is running it through Arc.
    Be who you are and say what you feel,
    because those who mind don't matter
    and those who matter don't mind.
    -Dr. Seuss US author & illustrator (1904 - 1991)
  • imm0rtalboyimm0rtalboy Member Posts: 76 Arc User
    edited October 2014
    I have the same problem any help please :(
    Unnamed_QQ_Screenshot20141030203254.png
    Unnamed_QQ_Screenshot20141030203312.png
    [SIGPIC][/SIGPIC]
  • sheylennasheylenna Member Posts: 16 Arc User
    edited October 2014
    Yup thats what my friends says she gets too. And I really want her to play with her and one more I have enough people to make a guild....
    Be who you are and say what you feel,
    because those who mind don't matter
    and those who matter don't mind.
    -Dr. Seuss US author & illustrator (1904 - 1991)
  • wbaiiiwbaiii Member Posts: 3 Arc User
    edited October 2014
    I am having the same problem.
  • sheylennasheylenna Member Posts: 16 Arc User
    edited November 2014
    You know I completely forgot I posted so again I BUMP I only remembered cause I;m with my friends now.
    Be who you are and say what you feel,
    because those who mind don't matter
    and those who matter don't mind.
    -Dr. Seuss US author & illustrator (1904 - 1991)
  • sikiltugelsikiltugel Member Posts: 1 Arc User
    edited November 2014
    tried checking all files, tried copying my backup game files to another PC, finished patching all files, still crashed on start-up
    Been trying since last night.
    Please gives us some hints
  • sheylennasheylenna Member Posts: 16 Arc User
    edited November 2014
    Its like they don't care to help us...
    Be who you are and say what you feel,
    because those who mind don't matter
    and those who matter don't mind.
    -Dr. Seuss US author & illustrator (1904 - 1991)
  • ofscourgeofscourge Member Posts: 13 Arc User
    edited November 2014
    OK, I think i manage to get it work, not really sure that it is a correct way tho.
    Here's what I do:
    1. Update my graphic driver to latest one
    2. RE-Install my Direct-x driver (I don't use windows update) manually

    However, the graphic quality somehow a little less than before

    PS, I'm using AMD APU proc
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited November 2014
    sheylenna wrote: »
    Its like they don't care to help us...


    Please file a Support Ticket, folks. These aren't support forums. If one needs support for such technical things, the only way to get that is through Support.

    Safe travels,
    Archmage Zebular of Mystryl
    PWE Community Moderator
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • sheylennasheylenna Member Posts: 16 Arc User
    edited November 2014
    zebular wrote: »
    Please file a Support Ticket, folks. These aren't support forums. If one needs support for such technical things, the only way to get that is through Support.

    Safe travels,
    Archmage Zebular of Mystryl
    PWE Community Moderator

    I though it was a bug and this is the place to report bugs.... sorry.
    Be who you are and say what you feel,
    because those who mind don't matter
    and those who matter don't mind.
    -Dr. Seuss US author & illustrator (1904 - 1991)
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited November 2014
    sheylenna wrote: »
    I though it was a bug and this is the place to report bugs.... sorry.
    No worries. This is a bug reporting subforum. It's not to get support on said bugs. Reporting them is fine but to get upset because Support doesn't respond is not. If one needs Support, which it sounds like a few of you do, please file a Support Ticket. To save time, you may wish to attach your DXDiag.txt report with your Support Ticket.

    To get that report, click     Start (or right click Start for Win8 users), Run, then type in dxdiag and press enter. Then click "save all information" on the bottom and save it as a .txt file. Then when making your ticket, you should have the option to attach a file. Attach that file and give as much information as possible, as well as a link to this thread.

    Safe travels,
    Archmage Zebular of Mystryl
    PWE Community Moderator
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
Sign In or Register to comment.