I bought the Dragonborn pack a week ago and it said i get to make a dragonborn... I log in to the game after maitenince is delayed by 30 minutes and can't make a dragonborn... Really!
I have the pack - and can get the stuff from the claims agent -- but I cannot create a toon with the race, it locks my game for a bit and takes me to the purchase page in my web browser. I've checked in with guildmates who have the same problem.
Oops probably wouldn't really cut it here... Cryptic needs to post how to work around this, why it's happening or fix it immediately.
That pack is EXPENSIVE and the race is the #1 reason everyone got it, but apparently the race isn't yet available?
The pack items are in the claims agent, but the race is not available yet. They need to make a statement about this one way or the other, that's THE selling point of that pack and they have not delivered what was advertised.
I'm having the same problem. Purchased weeks ago and now its still saying I have to buy it.
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sybonniMember, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild UsersPosts: 17Arc User
edited August 2014
When they ran this through QA before the released it, it would seem that NOT being able to select it would have hit someone's list of HAMSTER-to-make-sure-gets-done.
Go file customer support tickets as well. They need to understand they're actually not delivering on something they sold. It's call bait-and-switch and if any of us really cared, we could probably file a small-claims lawsuit about it. I'd never go that far, but this is similar to selling someone a car, then after taking their money, sneaking over and taking the wheels....
juxpitosMember, Neverwinter Beta UsersPosts: 9Arc User
edited August 2014
I think Anyone who bought this pack before today deserve some free gifts for this blunder like a companion or mount or something, this is BS, there was nothing else in the pack worth spending the cash on and the only good thing is broken from the start...
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encadiMember, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild UsersPosts: 67
edited August 2014
Tbh this only shows how badly this company does when its not the same ****... The only thing they can do is add mroe thigns to the cash shop.
Can't make a dragonborn race char either - I rebought (after I was been refunded due their system error which occured when I bought the dragonborn pack the first time) the pack again - it seems in my case that only way to make a dragonborn char was to get more zen to be able to buy dragonborn race.
I created a ticket about this.
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kaiserschmarrnMember, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild UsersPosts: 390
edited August 2014
I can claim the items but not create a Dragonborn. This is beyond stupid.
Comments
Oops probably wouldn't really cut it here... Cryptic needs to post how to work around this, why it's happening or fix it immediately.
That pack is EXPENSIVE and the race is the #1 reason everyone got it, but apparently the race isn't yet available?
Please explain.
Sekhmet@kvetchus_
Guilds: Greycloaks, Blackcloaks, Whitecloaks, Goldcloaks, Browncloaks, Spiritcloaks, Bluecloaks, Silvercloaks, Black Dawn
Tredecim: The Cloak Alliance
Sekhmet@kvetchus_
Guilds: Greycloaks, Blackcloaks, Whitecloaks, Goldcloaks, Browncloaks, Spiritcloaks, Bluecloaks, Silvercloaks, Black Dawn
Tredecim: The Cloak Alliance
Sekhmet@kvetchus_
Guilds: Greycloaks, Blackcloaks, Whitecloaks, Goldcloaks, Browncloaks, Spiritcloaks, Bluecloaks, Silvercloaks, Black Dawn
Tredecim: The Cloak Alliance
Sekhmet@kvetchus_
Guilds: Greycloaks, Blackcloaks, Whitecloaks, Goldcloaks, Browncloaks, Spiritcloaks, Bluecloaks, Silvercloaks, Black Dawn
Tredecim: The Cloak Alliance
I created a ticket about this.