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server not responding
zajebibre
Member, Neverwinter Beta Users Posts: 7 Arc User
In last several days im experiencing log in and server not responding issues..my connection seems to be fine..does anyone else having this problem? or what should i do to fix this?
Post edited by zajebibre on
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Your connection is likely not fine at all.
First disable ondemand patching this will help some.
Second open a cmd window and type pathping patchserver.crypticstudios.com then past the results. I'll be shocked if your results are fine.
Great Weapon Fighter: Because when is today not a good day to die?
PC and PS4 player. Proud Guildmaster for PS4 Team Fencebane. Rank 5 Officer for PC Team Fencebane. Visit us at http://fencebane.shivtr.com
You are not alone in this. I saw many topics about this in some country forums. Europe, East Europe and Middle East countries have this issue. But the interesting part is this problem is random. Yesterday i have no problem. Today i can't even move my char.
(On-demand patching is off, i have full 11gb game, file verification done, format to pc done... )
Im from south america...
I've been playing this game since January and I hardly had any personal connection problem, when I had lag, everyone else in the party did (i.e. Castle Never instances, PvP instances, etc) and that's because all of the people I had in party whenever it happened are italians just like me and the server is a pain to reach.
After last week's reboot I've started to see horrible Server not responding messages from time to time, completely at random to such a point that I can't even try to predict when they are going to happen.
Yesterday for example I was chilling out in Caer Konig with no issues at all, I then got into Gauntlygrym PvP and all I started with the Server Not Responding message already in the loading panel, then once finally inside I kept getting it from time to time coupled with serious delay between what I was seeing on my screen and what was really happening.
The same problem applies to people who have got the same DSL provider in here (Alice - Telecom Italia), but I repeat, I don't think at all that's what really matters because everything else connection-wise (Streaming, Downloading, playing other games) works perfectly fine and smooth.
The situation with the servers has been ridicoulus for quite some time, but now it's reaching the point where it's not even worth trying to play this game if we aren't getting a fix for good.
7 years old PC, connection laggy as sh--, be afraid & get rekt
Blindly blaming the server because "it can't possibly be your ISP or PC" is counterproductive and flat assumption if you haven't the proof to back up your claims beyond "I can play this game or that game just fine" because "this game or that game" takes a different route to their respective server.
If you aren't willing to perform and post the test results in this sticky then I'm sorry, but don't expect much help from anyone. As someone with experience in the IT field and network diagnostics in particular, running baseline tests is an invaluable tool.
There's an old and oft-quoted saying: "When you eliminate the obvious, whatever remains, however unlikely, must be the truth." Well, it's impossible to rule out the obvious without performing those tests...which the sticky provided will also help you with interpreting those results.
Great Weapon Fighter: Because when is today not a good day to die?
PC and PS4 player. Proud Guildmaster for PS4 Team Fencebane. Rank 5 Officer for PC Team Fencebane. Visit us at http://fencebane.shivtr.com
when your playing via a LAN, it's propably your router. I was once playing another game what had issues about lags not to much, but as soon you go add a second toon to play twice the same time it's getting harder and the isues are definitely routerbound and copy to the entire playing comunity. some there even ran 4 toons with no problems, that where proffesionals changing their router to run that stuff like that.
Not to get off topic but that isn't Occam's Razor, that's a quote from Sherlock Homes.
Spock used it in JJ Trek too. Went to look up the wiki article on it and my head nearly exploded. Although it is pretty much the philosophy boiled down to a statement (all things being equal, the simplest explanation is usually the most correct), I edited my post.
Great Weapon Fighter: Because when is today not a good day to die?
PC and PS4 player. Proud Guildmaster for PS4 Team Fencebane. Rank 5 Officer for PC Team Fencebane. Visit us at http://fencebane.shivtr.com
Because battleping is a VPN. It's an extra internet service. That's also why it costs you money. I think it's a good idea for those that have problems but the way it works is that it routes you around known trouble spots like cogent connections. VPN's are not something any mmo offers as part of it's client to the best of my knowledge. Once again I highly advocate those with problems using these services but you can't blame cryptic for something that is out of their hands.
having server connection errors. my internet connection is fine? any suggestions?
Yep, same here. Can't even load the launcher properly.
7 years old PC, connection laggy as sh--, be afraid & get rekt
This usually fixes itself within a day though, or you can try a US VPN which takes a different route.
You should also try to restart your modem, cause I have a vague suspicion that it kills the connection to the launcher if it fails to connect a few times.
**** seriously, this is so annoying.
Cryptic cannot control the network infrastructure outside their own network. Fallacy of logic there.
Great Weapon Fighter: Because when is today not a good day to die?
PC and PS4 player. Proud Guildmaster for PS4 Team Fencebane. Rank 5 Officer for PC Team Fencebane. Visit us at http://fencebane.shivtr.com
This is not quite the case, since all hosts I know (be it games or actual IT services) work with the providers close to their datacenter. And as you can see in my tracert the timeouts happen on the last few hops.
You are wrong. Search and learn how other game companies provide better game experience to their players...
You are losing players (money) because you have bad partners.
Maybe you should relocate your datacenter, or try a cloud partner, or switch ISP, or buid a proxy that doesn't lag as the current one, or create an european shard, or you could still blame the players and wait for cogent to "fix" something that magically solves the problem.
Have you at least contacted your ISP to tackle this routing problem?
Or should we (your customers) do this?
Amen to that brother, this issue has been going on for months now and still no official answer on this matter more than "is not Cryptic fault" which it seems like a very polite way to way to say **** off...
The only way to fix it is to be a US resident and call the FCC and your represenative.
I'll counter that with "search other game companies period". I've played a fair volume of MMOs in my time and they have ALL had lag and latency issues.
Every. Single. One.
Think this is a problem unique to Cryptic? I'd think again. Nor has Cryptic been completely ignoring the issue--search the STO forums as well as the PWE tech forums for that matter. Bottom line is that Cryptic is not a customer of Cogent. No matter how many times Cryptic bugs their ISP, magical fixes cannot be pulled out of thin air, and the number of ISPs that can handle the data requirements Cryptic would have to need are few and far between. Welcome to the reality of the fact that many large-scale ISPs enjoy a virtual legal monopoly in their service areas.
Nevertheless, it seems much easier to "blame the man", as it were, than to accept that the issue is something that is out of either Cryptic's or the user's immediate control.
Great Weapon Fighter: Because when is today not a good day to die?
PC and PS4 player. Proud Guildmaster for PS4 Team Fencebane. Rank 5 Officer for PC Team Fencebane. Visit us at http://fencebane.shivtr.com