Neverwinter Maintenance - 6/26 7am PDT (Pacific) (Completed)

dwightmc · June 2014

Hey Everyone,

We'll be performing server maintenance tomorrow 6/26 at 7 am PDT (Pacific). Estimated downtime is 2 hours but could be extended due to unforeseen circumstances.

No patch notes this week, just a server restart.

When is this for you? Click here to find out.

Thanks,

Dwight

(Update 1 - 7:06 AM PDT) Maintenance has begun.
(Update 2 - 8:02 AM PDT) Maintenance is progressing as planned. Still looking at the same estimated downtime
(Update 3 - 8:24 AM PDT) Maintenance is ongoing. est downtime hasn't changed. We'll have another update for everyone very soon.
(Update 4 - 9:00 AM PDT) Maintenance has completed. Welcome back to Neverwinter!

aesculaepius · June 2014

I'm curious as to why maintenance is so often scheduled during the last hour(s) of an event? Wouldn't it just be easier to start the event(s) earlier or push out maintenance an hour or so?

kvet · June 2014

probably it's because the IT people schedule the maintenance, but some other unit (Like, some Player Experience / Storyline Managers / Marketing, or something like that) manages when all the events are, and the two groups don't coordinate very well. Pretty typical corporate left-hand, right-hand thing.

maicakat · June 2014

It would be nice to get the time extended to cover any down time that we lost for the event over the last week.

zebular · June 2014

nikofromcroatia wrote: »

2 hours for a restart.. i call BS

There's more than just one game and server to deal with than Neverwinter's. Neverwinter isn't the only game down right now for server maintenance. Best to know about such things before calling, "BS."

rondo5150 · June 2014

kvet wrote: »

probably it's because the IT people schedule the maintenance, but some other unit (Like, some Player Experience / Storyline Managers / Marketing, or something like that) manages when all the events are, and the two groups don't coordinate very well. Pretty typical corporate left-hand, right-hand thing.

So does this mean they will extend the event or not. Seems kind of unfair to do this to people. Not the first time this has happened, PLUS I just read that it maybe extended due to unseen.......... Then that means the event will be over when they do come back online. I just recently had to spend extra money to update & upgrade my computer with a new video card etc. Just got everything working great, then they put in this recent event, and all the past problems are back again with rubber-banding and glitches to the point I almost could not play the game again. This tells me it is not my computer it is something in the game that is doing this TO my computer. I had to reinstall all operating systems and stuff and it worked like a new computer for about a week or so. Then came this new event and everything, lets just say my computer took a BIG dump! AGAIN!

iambecks1 · June 2014

rondo5150 wrote: »

Just got everything working great, then they put in this recent event, and all the past problems are back again with rubber-banding and glitches to the point I almost could not play the game again. This tells me it is not my computer it is something in the game that is doing this TO my computer.

It seems to be the event that caused bad lag , over the past week i have had quite bad lag and latency usually I don't suffer either .

However one weird thing I did notice is that after module 4 was put up for testing my patcher is acting strangely when connecting to the game , before last Friday I would type in my username and password and instantly connect to the game , since last Friday when module 4 went up for testing it takes several seconds to connect and I now get a message saying connecting to the account server , which is weird .

baalah1 · June 2014

zebular wrote: »

There's more than just one game and server to deal with than Neverwinter's. Neverwinter isn't the only game down right now for server maintenance. Best to know about such things before calling, "BS."

i do think PWE does a fair nuff job with NW granted my system and its OS are old and do not run NW well ( i get a lot of lag as a result) but they are doing there best with what they have. as he said NW is not the only game they oversee.

ladyfoxlace · June 2014

My question is, do they take down all servers or just the English speaking ones?

boboss59 · June 2014

Please use English, as this is an English-only forum - as well, use the proper threads for such feedback. ~Zeb

gogosandwich · June 2014

is it up yet?

linoge63 · June 2014

(It seems to be the event that caused bad lag , over the past week i have had quite bad lag and latency usually I don't suffer either.)

Yeah, i noticed the very same thing.

zebular · June 2014

gogosandwich wrote: »

is it up yet?

Estimated is at least 2 hours. Watch the OP of the thread, he will update it with updates - as he's already begun doing.

kvet · June 2014

All production servers. Mimic, I should note, has been up the whole time (which is normal)

elderdays · June 2014

And here I took the morning off so I could grind out the last little bit I needed for my throne. Very poor timing.

kvet · June 2014

Maintenance happens every week at the same time. The only difference is sometimes its only 2 hours, sometimes its longer, depending on what needs to be done. It's not poor timing - it happens every week. Not to be too pointed here... but poor timing is setting aside time on Thursday during which the Maintenance Window is scheduled. every week. at the same time. (did I mention it's always at the same time, every week, on Thursday?) Oh, and by the way, it's ALWAYS been this time on Thursday for ALL Cryptic games (CO, STO and NW) going back for years and years, so no one has any reason to be upset at anyone but themselves for forgetting that Thursday morning, at 7AM Pacific time, every week is maintenance time.

tmatses1 · June 2014

i love how other games are more organized. do maintenance between 1am and 6 am.. just losing interest

zebular · June 2014

tmatses1 wrote: »

i love how other games are more organized. do maintenance between 1am and 6 am.. just losing interest

Hmm, Thursday's have always been maintenance... at the same time for all Cryptic Games. I'd say that is pretty organized... no no, punctual. That's the word. Besides, you might not know that many games do maintenance later in the day (differing days of course), a little earlier, or around the same time. It's always prime time somewhere. I do not know of any game that does regular maintenance between 1am and 6am my time. Even that new "Elder" game.. they JUST finished their weekly maintenance. Most companies' Maintenance times are usually done according to their employees' work schedules (e.g. their local time).

The best thing to do is to remember that Thursdays, starting at 7:00am Pacific, are maintenance days for all of Cryptic's three games. Maintenance is always scheduled for 2 hours but sometimes takes more or less.

sockmunkey · June 2014

1am to 6am for who? It's a global game. No matter when they do it, it's going to impact someone's play time. Cryptic simply prefers to do their maintenance at times when they have staff in on hand. Rather then doing them at some aweful hour with a skeleton crew.

Neverwinter Maintenance - 6/26 7am PDT (Pacific) (Completed)

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