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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Lost zen, unable to submit support ticket

blotto3blotto3 Member Posts: 9 Arc User
edited May 2014 in General Discussion (PC)
Hey all, tried to put in a ticket but it doesn't let me so have to post some spam here I'm sorry.

Basically I put 360 odd zen on the market and it was sold at 490 AD's each, quite nice I know, but the AD didn't arrive.
Waited for some time.

Had a go at putting in a support ticket but the ticketing system doesn't work.

Screenshot as follows.

Untitled_zps0ab4b0f2.png

Apparently it wanted to tell you I love pink floyd as well, thanks for that !!!1
Post edited by blotto3 on

Comments

  • lewstelamon01lewstelamon01 Member Posts: 7,415 Arc User
    edited May 2014
    https://support.arcgames.com/app/ask

    Did you try that link?

    Alternatively you can email support at customerservice@perfectworld.com

    However, make sure you claim your balance from the exchange. That much isn't shown from your screenshot. You've shown that the sale was successful, however, it won't be immediately credited to your AD balance. You have to click the "claim AD" button in either the buy or sell ZEN page. Should be towards the bottom.
    ROLL TIDE ROLL

    Great Weapon Fighter: Because when is today not a good day to die?

    PC and PS4 player. Proud Guildmaster for PS4 Team Fencebane. Rank 5 Officer for PC Team Fencebane. Visit us at http://fencebane.shivtr.com
  • beckylunaticbeckylunatic Member, NW M9 Playtest Posts: 14,231 Arc User
    edited May 2014
    You can see that he's got no AD on the exchange to withdraw.

    Edit: Or maybe not. I'm blanking on what the interface looks like now because it's been so long since I used it in-game.

    Yes, check to make sure you've got nothing to withdraw.
    Guild Leader - The Lords of Light

    Neverwinter Census 2017

    All posts pending disapproval by Cecilia
  • blotto3blotto3 Member Posts: 9 Arc User
    edited May 2014
    Yes I tried that link. It won't let me select neverwinter or any other game hence I can't submit a ticket!

    I will try and email, thank you for the contact.

    Sprucey
  • lewstelamon01lewstelamon01 Member Posts: 7,415 Arc User
    edited May 2014
    beckylunatic wrote: »
    You can see that he's got no AD on the exchange to withdraw.

    Edit: Or maybe not. I'm blanking on what the interface looks like now because it's been so long since I used it in-game.

    Yes, check to make sure you've got nothing to withdraw.

    Yeah, I only noted that he had made the offer, not that the offer was successful.
    ROLL TIDE ROLL

    Great Weapon Fighter: Because when is today not a good day to die?

    PC and PS4 player. Proud Guildmaster for PS4 Team Fencebane. Rank 5 Officer for PC Team Fencebane. Visit us at http://fencebane.shivtr.com
  • blotto3blotto3 Member Posts: 9 Arc User
    edited May 2014
    beckylunatic wrote: »
    You can see that he's got no AD on the exchange to withdraw.

    Edit: Or maybe not. I'm blanking on what the interface looks like now because it's been so long since I used it in-game.

    Yes, check to make sure you've got nothing to withdraw.

    yes and nothing in the exchange. That is the point of this. I put the zen on sale, I think it said sold yet I got no AD.
    Either way there is Zen missing and no AD!!!

    I sent an email to the address supplied, I don't expect a reply, but it would be nice ^^.

    Regards

    Sprucey
  • blotto3blotto3 Member Posts: 9 Arc User
    edited May 2014
    Ok so I just logged back in again and sim salabim the AD has appeared.


    Thank the gods.

    Can You please lock or delete this thread mr mod?
This discussion has been closed.