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Items that will not stack
skandrann0n
Member Posts: 29 Arc User
I don't usually come here to report bugs, but since I never get a reply from anyone in game, and two of my tickets submitted to the website were deleted, I'm here. And yes, I mean Deleted. Whoever Staff TK 421 is kept giving me a copy and paste answer and trying to close my ticket. When I would not let it stay closed, the ticket disappeared. I should be able to see this in ticket history.
Anyone, here is what I submitted to the "Support" on the website:
Customer via CSS Web 03/05/2014 01:39 PM
I have two different preservation wards, and they will not stack.
Given the current state of how inventory works in this game, this is an issue.
Can you take the two, and give me two stacked?
This is the second ticket I put in on this, since I didn't get any kind of reply to my in-game report. The wards are on my lvl 60 TR.
And then the rest of the replies
Response Support Staff TK 421 via Email 03/06/2014 11:45 AM
Hello
Based on the information you've provided your issue may be the result of a currently unknown game play bug. While we understand you would like us to be able to resolve your issue quickly, some issues require further development from departments outside our control and cannot be resolved by a GM.
With that said, we would like to encourage you to submit a Bug Report, with your findings, directly to our QA team. This may be done by selecting 'Bug Report' from the list of available help options. Do note that Bug Reports are reviewed by members of the QA team, however you will not be able to edit or view any reported bugs. Additionally, Bug Reports do not receive personalized responses.
Please rest assured that our developers work to resolve all bugs as quickly as possible.
In the future, to help us provide the highest quality service to our players, please use the "Report a Bug" button in the Help and Support menu, rather than "Request GM Help", when reporting possible bugs that may not require immediate intervention by a GM.
Note that you can obviously tell that this is either automated, or a copy and paste reply by how they tell me to submit a bug report even after I clearly stated that I already had. They also tell me not to contact a GM unless I have to... even though I never mentioned having ever done it, or hinted that I would.
Customer via CSS Web 03/09/2014 08:24 PM
I don't want to sound too harsh, but I've never, EVER got a response when I submit a bug in game. I have zero faith in that. As far as I'm concerned, whatever I type goes into a black hole, and I never hear from anyone.
This issue, would be solved easily by a GM taking the two Preservation wards from me, and giving me a stack of two if that is possible.
I'm also confused as to why most of the response to my initial ticket was or me to put in a bug report, when I said in my original ticket that I already had put in a bug report and got no response at all.
This game almost appears to be geared towards finding ways to make you buy bags of holding, from enchantments that don't stack if they are 1 point off from each other to the endless boxes / items "required" for missions / and the amazing multitude of wards, and marks, and other such <font color="orange">HAMSTER</font> that you need for refinement.
Again, not trying to be harsh, but the reply I got really seems like " sucks to be you, submit a bug report that you'll never hear back on ".
That is not acceptable. I've got two of the same item. If this is some kind of unknown bug, I'd expect someone to want to find out about it and fix it.
I await your reply, as 'submit a bug report' is not good enough. Especially since I did a few days before this ticket.
A day later, I somehow get a 3rd Preservation Ward that won't stack, and update the ticket. I also notice that it was fagged as solved, even though it was in no way solved.
Customer via CSS Web 03/10/2014 04:21 PM
I now have 3 preservation wards that will not stack. One says it is account bound for some reason, the other two do not.
Also, why is this marked as solved... it isn't.
I've still got 1 item, that I know stacks taking up 3 inventory slots.
Then I get the exact same copy and paste reply again... not even trying to hide it...
Response Support Staff TK 421 via Email 03/11/2014 03:24 PM
Hello
Based on the information you've provided your issue may be the result of a currently unknown game play bug. While we understand you would like us to be able to resolve your issue quickly, some issues require further development from departments outside our control and cannot be resolved by a GM.
With that said, we would like to encourage you to submit a Bug Report, with your findings, directly to our QA team. This may be done by selecting 'Bug Report' from the list of available help options. Do note that Bug Reports are reviewed by members of the QA team, however you will not be able to edit or view any reported bugs. Additionally, Bug Reports do not receive personalized responses.
Please rest assured that our developers work to resolve all bugs as quickly as possible.
In the future, to help us provide the highest quality service to our players, please use the "Report a Bug" button in the Help and Support menu, rather than "Request GM Help", when reporting possible bugs that may not require immediate intervention by a GM.
The rest is me updating the ticket daily when I could, and then, after my update today, the ticket was deleted from my account as if it were never there. It does not show up in ticket history, and it was flagged as updated today. If a ticket were moved to "Solved" today, I would imagine it would show up in history..
Customer via CSS Web 03/16/2014 07:23 PM
This is the same copy & paste reply I get to everything I submit.
Customer via CSS Web 03/18/2014 07:23 PM
This issue should not be marked as solved.
It is not solved.
Customer via CSS Web 03/19/2014 05:14 PM
This issue should not be marked as solved.
It is not solved.
Customer via CSS Web 03/20/2014 07:02 AM
This issue should not be marked as solved.
It is not solved
Ticket Deleted
Yes this is a wall of text.
Yes this is me *****ing a little.
Yes This is a clear and blatant example of someone on their helpdesk deleting my ticket after giving my issue almost zero effort. The only effort was them pressing Control C and Control V. So, no other choice to make my issue as public as possible.
I also submitted a bug report on the auction house, which got the exact same copy and paste reply, and which was also deleted entirely from my ticket history since I would not let them simply mark it as resolved.
So, this is a bug report, and also the only way I know of to file a complaint. Especially if there is a real, traceable person behind Support Staff TK 421.
Anyone, here is what I submitted to the "Support" on the website:
Customer via CSS Web 03/05/2014 01:39 PM
I have two different preservation wards, and they will not stack.
Given the current state of how inventory works in this game, this is an issue.
Can you take the two, and give me two stacked?
This is the second ticket I put in on this, since I didn't get any kind of reply to my in-game report. The wards are on my lvl 60 TR.
And then the rest of the replies
Response Support Staff TK 421 via Email 03/06/2014 11:45 AM
Hello
Based on the information you've provided your issue may be the result of a currently unknown game play bug. While we understand you would like us to be able to resolve your issue quickly, some issues require further development from departments outside our control and cannot be resolved by a GM.
With that said, we would like to encourage you to submit a Bug Report, with your findings, directly to our QA team. This may be done by selecting 'Bug Report' from the list of available help options. Do note that Bug Reports are reviewed by members of the QA team, however you will not be able to edit or view any reported bugs. Additionally, Bug Reports do not receive personalized responses.
Please rest assured that our developers work to resolve all bugs as quickly as possible.
In the future, to help us provide the highest quality service to our players, please use the "Report a Bug" button in the Help and Support menu, rather than "Request GM Help", when reporting possible bugs that may not require immediate intervention by a GM.
Note that you can obviously tell that this is either automated, or a copy and paste reply by how they tell me to submit a bug report even after I clearly stated that I already had. They also tell me not to contact a GM unless I have to... even though I never mentioned having ever done it, or hinted that I would.
Customer via CSS Web 03/09/2014 08:24 PM
I don't want to sound too harsh, but I've never, EVER got a response when I submit a bug in game. I have zero faith in that. As far as I'm concerned, whatever I type goes into a black hole, and I never hear from anyone.
This issue, would be solved easily by a GM taking the two Preservation wards from me, and giving me a stack of two if that is possible.
I'm also confused as to why most of the response to my initial ticket was or me to put in a bug report, when I said in my original ticket that I already had put in a bug report and got no response at all.
This game almost appears to be geared towards finding ways to make you buy bags of holding, from enchantments that don't stack if they are 1 point off from each other to the endless boxes / items "required" for missions / and the amazing multitude of wards, and marks, and other such <font color="orange">HAMSTER</font> that you need for refinement.
Again, not trying to be harsh, but the reply I got really seems like " sucks to be you, submit a bug report that you'll never hear back on ".
That is not acceptable. I've got two of the same item. If this is some kind of unknown bug, I'd expect someone to want to find out about it and fix it.
I await your reply, as 'submit a bug report' is not good enough. Especially since I did a few days before this ticket.
A day later, I somehow get a 3rd Preservation Ward that won't stack, and update the ticket. I also notice that it was fagged as solved, even though it was in no way solved.
Customer via CSS Web 03/10/2014 04:21 PM
I now have 3 preservation wards that will not stack. One says it is account bound for some reason, the other two do not.
Also, why is this marked as solved... it isn't.
I've still got 1 item, that I know stacks taking up 3 inventory slots.
Then I get the exact same copy and paste reply again... not even trying to hide it...
Response Support Staff TK 421 via Email 03/11/2014 03:24 PM
Hello
Based on the information you've provided your issue may be the result of a currently unknown game play bug. While we understand you would like us to be able to resolve your issue quickly, some issues require further development from departments outside our control and cannot be resolved by a GM.
With that said, we would like to encourage you to submit a Bug Report, with your findings, directly to our QA team. This may be done by selecting 'Bug Report' from the list of available help options. Do note that Bug Reports are reviewed by members of the QA team, however you will not be able to edit or view any reported bugs. Additionally, Bug Reports do not receive personalized responses.
Please rest assured that our developers work to resolve all bugs as quickly as possible.
In the future, to help us provide the highest quality service to our players, please use the "Report a Bug" button in the Help and Support menu, rather than "Request GM Help", when reporting possible bugs that may not require immediate intervention by a GM.
The rest is me updating the ticket daily when I could, and then, after my update today, the ticket was deleted from my account as if it were never there. It does not show up in ticket history, and it was flagged as updated today. If a ticket were moved to "Solved" today, I would imagine it would show up in history..
Customer via CSS Web 03/16/2014 07:23 PM
This is the same copy & paste reply I get to everything I submit.
Customer via CSS Web 03/18/2014 07:23 PM
This issue should not be marked as solved.
It is not solved.
Customer via CSS Web 03/19/2014 05:14 PM
This issue should not be marked as solved.
It is not solved.
Customer via CSS Web 03/20/2014 07:02 AM
This issue should not be marked as solved.
It is not solved
Ticket Deleted
Yes this is a wall of text.
Yes this is me *****ing a little.
Yes This is a clear and blatant example of someone on their helpdesk deleting my ticket after giving my issue almost zero effort. The only effort was them pressing Control C and Control V. So, no other choice to make my issue as public as possible.
I also submitted a bug report on the auction house, which got the exact same copy and paste reply, and which was also deleted entirely from my ticket history since I would not let them simply mark it as resolved.
So, this is a bug report, and also the only way I know of to file a complaint. Especially if there is a real, traceable person behind Support Staff TK 421.
Post edited by skandrann0n on
0
Comments
Account Bound
Not Account Bound
Not Account Bound 2 <- uh wat?
Pres wards from the Zen shop never stacked with the unbound ones from the old coffers. I have no idea if the ones from Tarmalune bars will stack with the Zen ones. At any rate, until I used up my old unbound wards from invoking, I was stuck with an odd stack that didn't include my bound wards.
Neverwinter Census 2017
All posts pending disapproval by Cecilia
I'm just waiting for someone with a green name to reply and let me know if I have a bug or not, and also for someone to tell me how to file a complaint, or acknowledge that I have one and and investigate.
Neverwinter Census 2017
All posts pending disapproval by Cecilia
Neverwinter Census 2017
All posts pending disapproval by Cecilia
Still, having someone say if it is a bug or not would be just super. This spot in the forums doesn't have that much traffic... and I still wanna know how to file a complaint and find out why their support is deleting tickets that they don't want to deal with.
Customer Service is Customer Service, no matter how they do or don't get your money.
Still waiting on someone from PW.
But yea, bound and unbound ward will never be stackable as they are not the same item. One can be shared, the other one cant..
i loled / 10 character
I'm pretty sure I just posted the same, general, copy and paste answer they give a lot of folks... should be no big secret. But no, wasn't aware.
Also, in my post, I said that I have 1 that is bound, and two that are not, and none will stack. I get the bound/unbound thing.