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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Companion Active Slot bug

crimsonangel90crimsonangel90 Member Posts: 20 Arc User
edited January 2014 in General Discussion (PC)
Yesterday I purchased an additional companion active slot and did not unlock it,though 350 zen were regularly deducted from my account.Can anyone help me?already opened a ticket
Post edited by crimsonangel90 on

Comments

  • dardovedardove Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 0 Arc User
    edited January 2014
    Did your character already have all 5 slots unlocked?
  • crimsonangel90crimsonangel90 Member Posts: 20 Arc User
    edited January 2014
    yes,level 60
  • kattefjaeskattefjaes Neverwinter Beta Users, Neverwinter Hero Users Posts: 2,270 Bounty Hunter
    edited January 2014
    If you read the item description on the zen store, it's an early unlock of one of the slots that you bought. If they're all open, it's money wasted.

    Yes, you'd hope that the game would make it clearer and maybe check the currently logged-in character, but eh. I noticed, and I'm a regular space cadet, so make of that what you will. Caveat emptor, check the small print, batteries not included- sorry.
  • dardovedardove Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 0 Arc User
    edited January 2014
    That would be the reason why.

    They need to fix it so that when you unlock the active slots through leveling, that it grays out the buy option on more active slots like it does if you buy the active slots. In the meantime, I would suggest putting in a ticket to see if you can get a refund on your zen since you shouldn't have been able to buy that.
  • crimsonangel90crimsonangel90 Member Posts: 20 Arc User
    edited January 2014
    **** they could have been clearer about that or at least grey out the button once you've unlocked it all!just opened a ticket,hope I get a refund.Any GM here?
  • dardovedardove Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 0 Arc User
    edited January 2014
    GMs don't post on the forums.
  • sockmunkeysockmunkey Member Posts: 4,622 Arc User
    edited January 2014
    A lock out system would be great. But simply saying that you CAN NOT have more then 5 active slots, In giant bright lettering. Might help reduce problems like this.
  • mconosrepmconosrep Member Posts: 0 Arc User
    edited January 2014
    dardove wrote: »
    o fix it so that when you unlock the active slots through leveling, that it grays out the buy option on more active slots like it does if you buy the active slots. In the meantime, I would suggest putting in a ticket to see if you can get a refund on your zen since you shouldn't have been able to buy that.

    Hope they fix this for you - the Store shouldn't allow you to buy an unlock on a character for which the unlock does nothing.
  • crimsonangel90crimsonangel90 Member Posts: 20 Arc User
    edited January 2014
    thank you for your support - hope this issue gets fixed soon
  • dardovedardove Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 0 Arc User
    edited January 2014
    sockmunkey wrote: »
    A lock out system would be great. But simply saying that you CAN NOT have more then 5 active slots, In giant bright lettering. Might help reduce problems like this.

    It is already in place. I bought 2 active slots way before mod 2 and it is grayed out so I can't buy it anymore. It is just that when added it as a level unlock, they forgot to make it so leveling grays it out as well.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited January 2014
    . . .Please file a Support Ticket and explain the situation carefully, that you purchased them after hitting level 60. The forums do not offer GM Support, so I am closing this down.
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This discussion has been closed.