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Experiencing lag and using Verizon FIOS? Look here!

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  • ryvvikryvvik Member, Moonstars, Neverwinter Beta Users, Neverwinter Hero Users Posts: 966 Bounty Hunter
    edited August 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.


    C:\Windows\system32>tracert patchserver.crypticstudios.com


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:


    1 46 ms 99 ms 99 ms BigPond.BigPond [10.0.0.138]
    2 26 ms 26 ms 26 ms 172.18.112.203
    3 29 ms 28 ms 28 ms 172.18.70.46
    4 31 ms 35 ms 35 ms 172.18.241.233
    5 39 ms 35 ms 35 ms bundle-ether10.cha47.brisbane.telstra.net [110.1
    42.226.9]
    6 29 ms 27 ms 27 ms bundle-ether4.cha-core4.brisbane.telstra.net [20
    3.50.11.50]
    7 47 ms 47 ms 47 ms bundle-ether11.ken-core4.sydney.telstra.net [203
    .50.11.72]
    8 45 ms 44 ms 43 ms bundle-ether1.pad-gw2.sydney.telstra.net [203.50
    .6.29]
    9 43 ms 43 ms 43 ms 203.50.13.114
    10 192 ms 189 ms 191 ms i-0-3-0-4.paix-core01.bx.telstraglobal.net [202.
    84.140.157]
    11 191 ms 189 ms 189 ms i-0-4-0-3.paix02.bi.telstraglobal.net [202.84.25
    1.106]
    12 190 ms 189 ms 191 ms te0-0-0-3.ccr21.sjc04.atlas.cogentco.com [154.54
    .11.157]
    13 190 ms 190 ms 191 ms be2016.ccr22.sfo01.atlas.cogentco.com [154.54.0.
    177]
    14 228 ms 228 ms 228 ms te0-4-0-1.ccr21.mci01.atlas.cogentco.com [154.54
    .45.61]
    15 241 ms 242 ms 241 ms te0-0-0-1.mpd21.ord01.atlas.cogentco.com [66.28.
    4.186]
    16 266 ms 266 ms 265 ms te0-5-0-6.ccr21.bos01.atlas.cogentco.com [154.54
    .43.194]
    17 470 ms 415 ms 415 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    18 270 ms 269 ms 269 ms 38.111.40.114
    19 264 ms 264 ms 263 ms 208.95.185.41


    Trace complete.


    tough to dodge in the land of Oz
  • madmanmoonmadmanmoon Member Posts: 1 Arc User
    edited August 2013
    TRACERT Results:

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 2 ms 1 ms READYSHARE [192.168.0.1]
    2 3 ms 1 ms 1 ms 192.168.1.1
    3 16 ms 5 ms 7 ms L100.WASHDC-VFTTP-120.verizon-gni.net [71.191.130.1]
    4 10 ms 13 ms 12 ms G0-9-0-4.WASHDC-LCR-21.verizon-gni.net [130.81.137.204]
    5 99 ms 29 ms 10 ms ae0-0.RES-BB-RTR1.verizon-gni.net [130.81.209.198]
    6 18 ms 18 ms 18 ms 0.ae1.XL3.BOS4.ALTER.NET [140.222.226.13]
    7 25 ms 19 ms 26 ms 0.xe-8-3-0.GW15.BOS4.ALTER.NET [152.63.24.38]
    8 31 ms 88 ms 30 ms internap-gw.customer.alter.net [152.179.134.214]
    9 33 ms 34 ms 29 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    10 138 ms 108 ms 105 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    11 96 ms 96 ms 96 ms 208.95.185.41
    Trace complete.

    NETTEST Results:

    contacting nettest server..
    Local IP: 108.18.119.132
    Ping: 111.1 msec
    Port: 80: 37 KB/sec 5 KB/sec 57 KB/sec 500
    Port: 80: timed out
    Port: 443: 25 KB/sec 8 KB/sec 118 KB/sec 500
    Port: 443: timed out
    Port: 7255: 36 KB/sec 3 KB/sec 40 KB/sec 500
    Port: 7255: 37 KB/sec 15 KB/sec 222 KB/sec 500
    Port: 7003: 33 KB/sec 5 KB/sec 148 KB/sec 500
    Port: 7003: 21 KB/sec 2 KB/sec 27 KB/sec 500
    Port: 7202: 35 KB/sec 4 KB/sec 39 KB/sec 500
    Port: 7202: 27 KB/sec 6 KB/sec 44 KB/sec 500
    Port: 7499: 46 KB/sec 2 KB/sec 50 KB/sec 500
    Port: 7499: 26 KB/sec 4 KB/sec 38 KB/sec 500
    Port: 80: 40 KB/sec 4 KB/sec 51 KB/sec 500
    Idle NIC bandwidth Send: 4 KB/sec Recv: 1 KB/sec
    hit return to exit

    I'm an STO player, not NW, but same issue, apparently. Is this an isolated Cryptic-to-Verizon issue?
    =/\= ========================= =/\=
    LCDR Keith Cordell Seagroves
    Engineering Division, Alpha Squadron
    12th Fleet, United Federation of Planets
    =/\= ========================= =/\=
  • rictor77rictor77 Member Posts: 0 Arc User
    edited August 2013
    Update on what DEVS have found? I've spoken to Fios several times and they are clueless. When they test my connections everything is fine.
    "You can easily judge the character of a man by how he treats those who can do nothing for him."
    "Every saint has a past and every sinner has a future."
    "Education is an admirable thing, but it is well to remember from time to time that nothing that is worth knowing can be taught."
    "Life is too important to be taken seriously.":)
  • vordraxianvordraxian Member Posts: 68 Arc User
    edited August 2013
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms myrouter.home [NAT Address Redacted]
    2 7 ms 7 ms 7 ms 74.106.14.1
    3 6 ms 12 ms 6 ms G0-0-4-2.SYRCNY-LCR-22.verizon-gni.net [130.81.175.26]
    4 18 ms 16 ms 16 ms xe-9-0-0-0.NY325-BB-RTR2.verizon-gni.net [130.81.209.136]
    5 21 ms 22 ms 22 ms 0.so-7-1-0.XL4.BOS4.ALTER.NET [152.63.0.221]
    6 23 ms 27 ms 22 ms 0.xe-11-1-0.GW15.BOS4.ALTER.NET [152.63.21.46]
    7 35 ms 27 ms 36 ms internap-gw.customer.alter.net [152.179.134.214]
    8 34 ms 49 ms 32 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    9 49 ms 51 ms 54 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    10 46 ms 46 ms 47 ms 208.95.185.41

    Trace complete.
  • abe6471abe6471 Member, Neverwinter Beta Users, Neverwinter Knight of the Feywild Users Posts: 12 Arc User
    edited August 2013
    Todays result,. I posted on the other thread as well. Lag is epic and I have had a lot of trouble with getting one of toons even logged in.

    ISP is Verizon Fios


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms 4 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 8 ms 7 ms 9 ms L100.BSTNMA-VFTTP-105.verizon-gni.net [98.118.88.1]
    3 10 ms 9 ms 11 ms G0-10-4-5.BSTNMA-LCR-22.verizon-gni.net [130.81.223.26]
    4 8 ms 7 ms 9 ms ae2-0.BOS-BB-RTR2.verizon-gni.net [130.81.151.76]
    5 40 ms 14 ms 12 ms 0.so-0-2-0.XL4.BOS4.ALTER.NET [152.63.16.141]
    6 11 ms 9 ms 11 ms 0.xe-11-0-0.GW15.BOS4.ALTER.NET [152.63.21.42]
    7 19 ms 19 ms 22 ms internap-gw.customer.alter.net [152.179.134.214]
    8 16 ms 21 ms 18 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    9 18 ms 19 ms 22 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    10 18 ms 19 ms 17 ms 208.95.185.41

    Trace complete.

    contacting nettest server..
    Local IP: 173.48.66.43
    Ping: 58.8 msec
    Port: 80: 621 KB/sec 20 KB/sec 660 KB/sec 500
    Port: 80: 165 KB/sec 6 KB/sec 175 KB/sec 500
    Port: 443: 259 KB/sec 10 KB/sec 275 KB/sec 500
    Port: 443: 1106 KB/sec 37 KB/sec 1176 KB/sec 500
    Port: 7255: 1181 KB/sec 37 KB/sec 1256 KB/sec 500
    Port: 7255: 1918 KB/sec 61 KB/sec 2050 KB/sec 500
    Port: 7003: 2021 KB/sec 67 KB/sec 2165 KB/sec 500
    Port: 7003: 2045 KB/sec 65 KB/sec 2185 KB/sec 500
    Port: 7202: 2123 KB/sec 66 KB/sec 2269 KB/sec 500
    Port: 7202: 2288 KB/sec 76 KB/sec 2453 KB/sec 500
    Port: 7499: 2195 KB/sec 70 KB/sec 2347 KB/sec 500
    Port: 7499: 2096 KB/sec 70 KB/sec 2246 KB/sec 500
    Port: 80: 2129 KB/sec 68 KB/sec 2275 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
  • justicar1bjornjusticar1bjorn Member Posts: 5 Arc User
    edited August 2013
    i get nothing but timeouts.... so ya it has to be the dispute between Verizon/Cogent.

    Also do we get any help regarding losing items? current i lost my daily coin Celestral coin thingy.. could i get them back if i send in a support ticket?
  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited August 2013
    Also do we get any help regarding losing items? current i lost my daily coin Celestral coin thingy.. could i get them back if i send in a support ticket?

    Sadly it is pretty unlikely because players try to abuse the systems in MMO's far too much to give lost items back most times but send a support ticket anyway. It's worth a shot. :)
  • mwinkymwinky Member Posts: 11 Arc User
    edited August 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 6 ms 4 ms 4 ms L100.NYCMNY-VFTTP-227.verizon-gni.net [96.224.219.1]
    3 6 ms 6 ms 9 ms G0-14-2-1.NYCMNY-LCR-21.verizon-gni.net [130.81.58.172]
    4 13 ms 6 ms 6 ms ae0-0.NY325-BB-RTR1.verizon-gni.net [130.81.209.102]
    5 17 ms 16 ms 16 ms 0.ge-1-1-0.XL3.BOS4.ALTER.NET [152.63.6.149]
    6 17 ms 16 ms 16 ms 0.xe-10-2-0.GW15.BOS4.ALTER.NET [152.63.21.138]
    7 17 ms 17 ms 16 ms internap-gw.customer.alter.net [152.179.134.214]
    8 * 17 ms 16 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    9 108 ms 109 ms 109 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    10 93 ms 89 ms 82 ms 208.95.185.41

    Trace complete.


    Still can't connect to the patch server, but it looks like I know which hop to blame.
  • severina21severina21 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 3 Arc User
    edited August 2013
    Having the same issue it keeps disconnecting to the server... Im a verizon Fios user.. They need to do something about this.
  • wapepepsiwapepepsi Member Posts: 3 Arc User
    edited August 2013
    I'm not a verizon user but i'm having the same problem about this lag and rubberbanding. ever since that last patch, everything got messed up. Bugged set and unplayable lag/rubberbanding/disconnecting to server.
  • justicar1bjornjusticar1bjorn Member Posts: 5 Arc User
    edited August 2013
    Sadly it is pretty unlikely because players try to abuse the systems in MMO's far too much to give lost items back most times but send a support ticket anyway. It's worth a shot. :)
    Thanks for the response but i can always get it again... just right now i can't even get the log on screen to pop up despite switching it to using proxies.

    I'm gonna try and use the VPN setup i have again. Problem with that was the patching would slow it down terribly and cause it to lag.
  • foxygrandpa83foxygrandpa83 Member, Neverwinter Beta Users Posts: 4 Arc User
    edited August 2013
    Bumping this thread because all Verizon users are having issues now
  • virtualcrackvirtualcrack Member Posts: 23 Arc User
    edited August 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 8 ms 6 ms 6 ms L100.BLTMMD-VFTTP-38.verizon-gni.net [173.64.84.
    1]
    3 14 ms 10 ms 12 ms G0-10-5-2.BLTMMD-LCR-21.verizon-gni.net [130.81.
    217.144]
    4 51 ms 33 ms 59 ms ae4-0.RES-BB-RTR1.verizon-gni.net [130.81.209.23
    0]
    5 11 ms 9 ms 12 ms 0.xe-1-0-1.BR2.IAD8.ALTER.NET [152.63.39.13]
    6 55 ms 56 ms 59 ms te0-6-0-0.ccr21.iad02.atlas.cogentco.com [154.54
    .12.45]
    7 28 ms 26 ms 29 ms be2042.ccr21.dca01.atlas.cogentco.com [154.54.26
    .125]
    8 38 ms 33 ms 34 ms te0-3-0-4.ccr21.jfk02.atlas.cogentco.com [154.54
    .26.5]
    9 42 ms 37 ms 37 ms te0-2-0-6.ccr21.bos01.atlas.cogentco.com [154.54
    .44.94]
    10 43 ms 42 ms 41 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    11 44 ms 39 ms 51 ms 38.111.40.114
    12 37 ms 37 ms 42 ms 208.95.185.41

    Trace complete.

    I say this is a sweet set of numbers
  • severina21severina21 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 3 Arc User
    edited August 2013
    Bump! pls cryptic do something about this im still gettin this timeouts and lag.
  • edwinledwinl Member Posts: 31
    edited August 2013
    (I can't create a new post yet so I'll post here)

    I tried to enter Protector's Enclave but suddenly lost connection and now there is some error preventing me from logging into the game.

    Tried safe-log in but the same result.

    I keep getting timeout errors whenever I try to log into the game now with my character but the game server says it is running fine.

    I don't think it is my internet since everything is still running smoothly.
  • aosoon01aosoon01 Member Posts: 9 Arc User
    edited August 2013
    Am i good, not sure what all this means...

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 6 ms 7 ms 6 ms L100.BSTNMA-VFTTP-89.verizon-gni.net [71.174.247
    .1]
    3 8 ms 12 ms 11 ms G0-14-3-0.BSTNMA-LCR-21.verizon-gni.net [130.81.
    219.220]
    4 18 ms 89 ms 7 ms ae0-0.BOS-BB-RTR1.verizon-gni.net [130.81.209.86
    ]
    5 11 ms 9 ms 9 ms 0.ge-1-0-0.XL3.BOS4.ALTER.NET [152.63.19.229]
    6 12 ms 11 ms 37 ms 0.xe-8-1-0.GW15.BOS4.ALTER.NET [152.63.24.30]
    7 16 ms 16 ms 17 ms internap-gw.customer.alter.net [152.179.134.214]

    8 16 ms 17 ms 16 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    9 17 ms 17 ms 16 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 20 ms 19 ms 19 ms 208.95.185.41

    Trace complete.

    C:\Windows\system32>
  • fentfvfentfv Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited August 2013
    You're good. The patchserver.neverwinter.com is visible, except that it seems we FiOS users are unable to connect to the patch server. Again.

    Does anyone know if there's a proxy setting for the patch server itself? I don't want to use a VPN because, frankly, I don't trust any of them.
  • aosoon01aosoon01 Member Posts: 9 Arc User
    edited August 2013
    What the heck? I've been using FiOS and NW months before this and i haven't experienced any problems until this morning what happened?
  • aosoon01aosoon01 Member Posts: 9 Arc User
    edited August 2013
    how exactly does this help the problem. I cant complete quests because i either get timed out while entering or when i change zones in-quest -.-
  • captfranciscaptfrancis Member Posts: 0 Arc User
    edited August 2013
    I've been having the lag during the same vague times of the day, almost every day, for well over a month. But other games are fine.

    I just died 7 times in less than an hour due to rubber-banding back into red zones while fighting the same boss over and over. To add insult to injury the 3 minute campfire heal doesn't seem to be functioning so I'm running out of kits too and will soon have to give up entirely.

    I used to like this game but it's more and more becoming just a source of anger and frustration. I stopped spending money on this game weeks ago and at this rate I won't start again.
  • dehenergyyydehenergyyy Member Posts: 3 Arc User
    edited August 2013
    Im lagin so much,and Having DC's all the time.
    C:\Users\***>tracert patchserver.crypticstudios.com

    Rastreando a rota para patchserver.crypticstudios.com [208.95.185.41]
    com no m
  • gradiigradii Member Posts: 280 Arc User
    edited December 2013
    Hello alternate universe adventurers! I am a superhero from ANOTHER WORLD!!! :cool:

    seriously though I am having the SAME issues. Champions Online player, Verizon customer. I checked internet pulse and everything looked good, so this is definitely cryptics problem. one I hope is fixed. TODAY.
  • perseguidor1perseguidor1 Member, Neverwinter Beta Users Posts: 7 Arc User
    edited January 2014
    Has there been an official update to this issue? I just came back a few days ago after a long hiatus because of this issue, & I still experience debilitating lag/rubberbanding. Verizon Fios east, Asus n53 dual band wireless adaptor.


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 8 ms 14 ms 14 ms L100.NYCMNY-VFTTP-72.verizon-gni.net [71.183.243
    .1]
    3 19 ms 15 ms 15 ms G2-3-1-5.NYCMNY-LCR-22.verizon-gni.net [100.41.1
    94.208]
    4 67 ms 10 ms 9 ms ae0-0.NY5030-BB-RTR1.verizon-gni.net [130.81.209
    .118]
    5 19 ms 19 ms 20 ms 0.ae2.XL3.BOS4.ALTER.NET [140.222.226.17]
    6 23 ms 18 ms 26 ms 0.xe-8-1-0.GW15.BOS4.ALTER.NET [152.63.24.30]
    7 46 ms 48 ms 50 ms internap-gw.customer.alter.net [152.179.134.214]

    8 47 ms 85 ms 48 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    9 55 ms 50 ms 55 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 346 ms 48 ms 39 ms patchserver2.crypticstudios.com [208.95.185.41]
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