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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Experiencing lag and using Verizon FIOS? Look here!

sominatorsominator Member Posts: 0 Arc User
edited January 2014 in Bug Reports (PC)
Hey all,

We've seen some reports about lag over the past couple of days, particularly from players using Verizon FIOS. We're working on ironing this out!

If you're experiencing this issue, please post your traceroute information (which measures how quickly various connections between Cryptic and you respond) here, by using the following steps:
  • In Windows, hit the start button
  • Where it says Search All Files and Programs, type CMD and press ENTER
  • The first result should be cmd.exe
  • Right-click on cmd.exe and select Run as Administrator
  • A black, command-prompt window should appear
  • From here type the following command:
  • tracert patchserver.crypticstudios.com
Good Results:
  • Values lower than 180 are ideal for playing MMOs (and anything under 100 is outstanding). Higher values usually cause lag and rubber-banding in-game. Report any values above 180ms. Right-click in the Command Prompt Window and select all. Save as a text file (txt).

If you'd like to help out even more, please follow all of the steps in this post as well and add them here.

Thanks so much!
Proud member of Team Fencebane, official guild of the unofficial Neverwinter Adventure Hour!
Post edited by sominator on
«1

Comments

  • aspanectaspanect Member Posts: 11 Arc User
    edited July 2013
    sominator wrote: »
    Hey all,

    We've seen some reports about lag over the past couple of days, particularly from players using Verizon FIOS. We're working on ironing this out!

    If you're experiencing this issue, please post your traceroute information (which measures how quickly various connections between Cryptic and you respond) here, by using the following steps:
    • In Windows, hit the start button
    • Where it says Search All Files and Programs, type CMD and press ENTER
    • The first result should be cmd.exe
    • Right-click on cmd.exe and select Run as Administrator
    • A black, command-prompt window should appear
    • From here type the following command:
    • tracert patchserver.crypticstudios.com
    Good Results:
    • Values lower than 180 are ideal for playing MMOs (and anything under 100 is outstanding). Higher values usually cause lag and rubber-banding in-game. Report any values above 180ms. Right-click in the Command Prompt Window and select all. Save as a text file (txt).

    If you'd like to help out even more, please follow all of the steps in this post as well and add them here.

    Thanks so much!

    Originally Posted by ursusmorologus View Post
    Are any of you Verizon customers? I started having massive lag yesterday, and it looks like there is 10% packet loss at Verizon's interconnect router to pnap in Boston. I dont know if the problem is with Verizon's router or if its just reporting on problems with the link to pnap.

    both cryptic and verizon connect at bostons pnap. so i would imagine the problem is in boston.
  • ministerofchangeministerofchange Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 1 Arc User
    edited July 2013
    Is this a Verizon only issue - I have been lagging like mad, I am on the east coast, but I use Brighthouse not Verizon

    I ran the test just to see and the jump before the end is showing 480ms, the other 16 are fine - do I report this?
    Warlock.jpg
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  • lilblamlilblam Member Posts: 8 Arc User
    edited July 2013
    I continue to lag like crazy even after the recent patch. Verizon FIOS on US East Coast here. Has the root of the issue been identified yet? I had a glimmer of hope the first half of the day, as that seemed to be an improvement, but now that evening is upon us the lag is back to unplayable levels.

    Traceroute:

    C:\Users\Living Room>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 4 ms 13 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 6 ms 4 ms 5 ms L100.BSTNMA-VFTTP-164.verizon-gni.net [108.7.231
    .1]
    3 6 ms 10 ms 7 ms G0-14-4-5.BSTNMA-LCR-21.verizon-gni.net [130.81.
    60.104]
    4 19 ms 5 ms 5 ms xe-1-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.1
    51.68]
    5 7 ms 7 ms 6 ms 0.so-0-2-0.XL3.BOS4.ALTER.NET [152.63.16.137]
    6 7 ms 7 ms 8 ms 0.xe-8-3-0.GW15.BOS4.ALTER.NET [152.63.24.38]
    7 22 ms 25 ms 22 ms internap-gw.customer.alter.net [152.179.134.214]

    8 30 ms 29 ms 21 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    9 88 ms 88 ms 90 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 100 ms 91 ms 89 ms 208.95.185.41

    Trace complete.

    CrypticNetTest:
    contacting nettest server..
    Local IP: 108.20.198.235
    Ping: 100.1 msec
    Port: 80: 27 KB/sec 5 KB/sec 43 KB/sec 500
    Port: 80: 16 KB/sec 3 KB/sec 24 KB/sec 500
    Port: 443: 17 KB/sec 1 KB/sec 19 KB/sec 500
    Port: 443: 20 KB/sec 1 KB/sec 22 KB/sec 500
    Port: 7255: 20 KB/sec 2 KB/sec 23 KB/sec 500
    Port: 7255: 22 KB/sec 1 KB/sec 24 KB/sec 500
    Port: 7003: 24 KB/sec 2 KB/sec 26 KB/sec 500
    Port: 7003: 22 KB/sec 1 KB/sec 24 KB/sec 500
    Port: 7202: 18 KB/sec 2 KB/sec 21 KB/sec 500
    Port: 7202: 20 KB/sec 2 KB/sec 24 KB/sec 500
    Port: 7499: 15 KB/sec 1 KB/sec 16 KB/sec 500
    Port: 7499: timed out
    Port: 80: 20 KB/sec 1 KB/sec 22 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 1 KB/sec
    hit return to exit

    The bandwidth between me and the patch server seems abysmally slow..
  • willstrwillstr Member, Neverwinter Beta Users Posts: 79
    edited July 2013
    Lag, in game ping 400-500. After patch, even game windows like inventory, auction house, professions etc, are taking a while to load and appear transparent and incomplete till. Files are as attached. ISP: BSNL, India.
    Attachment not found.
    Attachment not found.
  • mantischenmantischen Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 2 Arc User
    edited July 2013
    same here, it keeps crashing, or server no responding, I m not going to log another ticket and wait one week to get auto closed. really disappointed.
  • sominatorsominator Member Posts: 0 Arc User
    edited July 2013
    Hey all, just following up to see if anyone's still experiencing lag related to Verizon FIOS. Please let us know!

    If you're experiencing lag outside of Verizon FIOS, please consult with Tech Support at http://techsupport.perfectworld.com/. Thank you!
    Proud member of Team Fencebane, official guild of the unofficial Neverwinter Adventure Hour!
  • baitrakrukbaitrakruk Member Posts: 3 Arc User
    edited July 2013
    Things were bad on Tuesday and Wednesday of this week for me - character screen lag, unplayable in game, and disconnect problems. Did the Cryptic Net Test and saw terrible results. I'm on FIOS in Massachusetts. I thought the problem was resolved last night. Played all night with no issue. Just jumped on tonight and back to the same problem. Praying this gets resolved. I'm getting very frustrated!

    Please let me know if there is anything that I can do to resolve this on my end - doubtful...
  • UnknownUnknown
    edited July 2013
    This content has been removed.
  • astralburn2astralburn2 Member Posts: 6 Arc User
    edited July 2013
    I am still having major issues and cant play as you can see my nettest is horrible! Every other thing I do on the net is perfectly fine plus I had verizon double check everything and they told me everything was good. These results are coming from a 80mbit line! No doubt this is a cryptic problem.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\*****>cd downloads

    C:\Users\*****\Downloads>crypticnettest
    contacting nettest server..
    Local IP: *.*.*.*
    Ping: 103.5 msec
    Port: 80: 40 KB/sec 73 KB/sec 153 KB/sec 500
    Port: 80: 48 KB/sec 56 KB/sec 144 KB/sec 500
    Port: 443: 47 KB/sec 124 KB/sec 201 KB/sec 500
    Port: 443: 37 KB/sec 47 KB/sec 95 KB/sec 500
    Port: 7255: 98 KB/sec 46 KB/sec 156 KB/sec 500
    Port: 7255: 53 KB/sec 28 KB/sec 88 KB/sec 500
    Port: 7003: 63 KB/sec 75 KB/sec 148 KB/sec 500
    Port: 7003: 43 KB/sec 73 KB/sec 155 KB/sec 500
    Port: 7202: 39 KB/sec 70 KB/sec 165 KB/sec 500
    Port: 7202: timed out
    Port: 7499: 41 KB/sec 61 KB/sec 176 KB/sec 500
    Port: 7499: 40 KB/sec 77 KB/sec 171 KB/sec 500
    Port: 80: 38 KB/sec 56 KB/sec 167 KB/sec 500
    Idle NIC bandwidth Send: 60 KB/sec Recv: 72 KB/sec
    hit return to exit
  • UnknownUnknown
    edited July 2013
    This content has been removed.
  • UnknownUnknown
    edited July 2013
    This content has been removed.
  • shadywintryshadywintry Member Posts: 10 Arc User
    edited July 2013
    Hello all, i think it has everything to do with the game it self.. I don't know what you guys have done in the last upgrade but after that moving in enclave/town it is horrible..I move if i have been drinking a whole weekend, bumping into everything, been frozen, etc etc in other words extremly l.a.g. So maybe you can look into that and search what is giving that lag!
  • chaoslord5150chaoslord5150 Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 1 Arc User
    edited July 2013
    The login, gateway, booted from game due loss of connection to server, etc. continues. I am not on Verizon. Tracert times to the patch server have been 600ms +
  • temjiutemjiu Member Posts: 92 Arc User
    edited July 2013
    Also having issue myself since the patch. prior to path only lag I saw was in the market areas, and minimal at best. post patch the AH Area is almost unplayable. I get random drop when im talking to vendors.

    Using Qwest West Coast. latency doesn't look very decent, but most of the bad times are on this Savvis ISP on the east coast (I have no control over that)

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Elyx>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms <1 ms modem.Home [192.168.0.1]
    2 204 ms 242 ms 154 ms 63.231.10.249
    3 198 ms 32 ms 25 ms tukw-agw1.inet.qwest.net [71.217.185.193]
    4 80 ms 42 ms 32 ms sea-brdr-02.inet.qwest.net [67.14.41.18]
    5 99 ms 108 ms 95 ms 208.173.49.93
    6 233 ms 129 ms 193 ms msr1-te-0-5-1-0.sea.savvis.net [206.28.98.174]
    7 161 ms 186 ms 187 ms cr1-te-0-5-0-2.den.savvis.net [206.28.96.185]
    8 91 ms 265 ms 155 ms cr2-tengig-0-7-0-0.chicago.savvis.net [204.70.19
    6.246]
    9 186 ms 186 ms 291 ms cr2-ten-0-13-0-0.nyr.savvis.net [204.70.200.77]

    10 256 ms 216 ms 200 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

    11 199 ms 247 ms 194 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    12 190 ms 199 ms 210 ms 206.28.97.137
    13 230 ms 216 ms 226 ms internap.Boston.savvis.net [208.172.51.230]
    14 210 ms 215 ms 212 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    15 276 ms 230 ms 272 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    16 270 ms 213 ms 279 ms patchserver.crypticstudios.com [208.95.185.41]

    Trace complete.

    However, the bad latency and rubber banding didn't start till post patch. Being a tech myself, that's too much of a coincidence to overlook.
  • UnknownUnknown
    edited July 2013
    This content has been removed.
  • captfranciscaptfrancis Member Posts: 0 Arc User
    edited July 2013
    I was away for the weekend. I get home and the lag is back to being insane.

    PA, Verizon FIOS


    >tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [*.*.*.*]
    2 7 ms 7 ms 6 ms *.*-*-*.verizon-gni.net [*.*.*.*]
    3 8 ms 8 ms 11 ms G0-13-4-2.PHLAPA-LCR-21.verizon-gni.net [130.81.212.208]
    4 6 ms 9 ms 10 ms so-9-0-0-0.PHIL-BB-RTR1.verizon-gni.net [130.81.22.58]
    5 17 ms 16 ms 17 ms 0.ae1.XL3.BOS4.ALTER.NET [140.222.226.13]
    6 16 ms 15 ms 16 ms 0.xe-8-2-0.GW15.BOS4.ALTER.NET [152.63.24.34]
    7 19 ms 19 ms 19 ms internap-gw.customer.alter.net [152.179.134.214]
    8 58 ms 55 ms 56 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    9 107 ms * 99 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    10 87 ms 87 ms 87 ms 208.95.185.41

    Trace complete.




    contacting nettest server..
    Local IP: *.*.*.*
    Ping: 200.1 msec
    Port: 80: 15 KB/sec 2 KB/sec 74 KB/sec 500
    Port: 80: 22 KB/sec 5 KB/sec 85 KB/sec 500
    Port: 443: 9 KB/sec 2 KB/sec 68 KB/sec 500
    Port: 443: 22 KB/sec 2 KB/sec 80 KB/sec 500
    Port: 7255: 22 KB/sec 9 KB/sec 147 KB/sec 500
    Port: 7255: 18 KB/sec 14 KB/sec 129 KB/sec 500
    Port: 7003: 25 KB/sec 2 KB/sec 83 KB/sec 500
    Port: 7003: 24 KB/sec 3 KB/sec 86 KB/sec 500
    Port: 7202: 28 KB/sec 4 KB/sec 90 KB/sec 500
    Port: 7202: 19 KB/sec 2 KB/sec 77 KB/sec 500
    Port: 7499: 18 KB/sec 2 KB/sec 76 KB/sec 500
    Port: 7499: 19 KB/sec 4 KB/sec 80 KB/sec 500
    Port: 80: 23 KB/sec 5 KB/sec 86 KB/sec 500
    Idle NIC bandwidth Send: 4 KB/sec Recv: 61 KB/sec
    hit return to exit


    I just played Mechwarrior Online to test (servers on the West Coast, as far as I know) and my ping was always between 35 and 50 there.


    Edit: Hours later, I try again... lag is gone. Whatever it is, it's intermittent.

    Ping: 83.3 msec
    Port: 80: 236 KB/sec 15 KB/sec 301 KB/sec 500
    Port: 80: 654 KB/sec 20 KB/sec 702 KB/sec 500
    Port: 443: 664 KB/sec 19 KB/sec 713 KB/sec 500
    Port: 443: 581 KB/sec 16 KB/sec 626 KB/sec 500
    Port: 7255: 571 KB/sec 16 KB/sec 618 KB/sec 500
    Port: 7255: 686 KB/sec 21 KB/sec 735 KB/sec 500
    Port: 7003: 548 KB/sec 13 KB/sec 587 KB/sec 500
    Port: 7003: 651 KB/sec 19 KB/sec 693 KB/sec 500
    Port: 7202: 526 KB/sec 14 KB/sec 565 KB/sec 500
    Port: 7202: 575 KB/sec 12 KB/sec 614 KB/sec 500
    Port: 7499: 131 KB/sec 6 KB/sec 149 KB/sec 500
    Port: 7499: 636 KB/sec 17 KB/sec 678 KB/sec 500
    Port: 80: 674 KB/sec 19 KB/sec 718 KB/sec 500
    Idle NIC bandwidth Send: 4 KB/sec Recv: 8 KB/sec
  • ennayeojennayeoj Member Posts: 2 Arc User
    edited July 2013
    hello, after this newly updated patch you had last time makes the game lag, i am experiencing this very unstable ping and it's very spiky, i cant even play anymore not like before.. actually my ping is usually ms 200++ but with that ping i enjoy playing this game and even having a little delay compare to others, but this was not the problem, i am having this received packets very unstable as i observed while playing and always got server not responding.. i know it has something to do with the new patch... hope to fix it up soon... thanks..
  • banecrushrbanecrushr Member Posts: 129 Bounty Hunter
    edited July 2013
    Ok, just found this as I started getting lag issues AFTER the latest patch? Up until then things have been fine, I use verizone also, I wouldn't but thats all i can in my area for now. Not at home as I'm working ATM but will run a trace rt once I do get home.
    [SIGPIC][/SIGPIC]

    "Sir, were now surrounded"!
    Thats great news son, now we can attack from ALL sides"!
  • sominatorsominator Member Posts: 0 Arc User
    edited July 2013
    Thanks all, we're still investigating this issue. Please let us know if you have any updates on your side of things. Thanks!
    Proud member of Team Fencebane, official guild of the unofficial Neverwinter Adventure Hour!
  • cliffwalkercliffwalker Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 18 Arc User
    edited July 2013
    Well, it is still happening to me. Had a Cable guy out today to make sure it wasn't just my conn... Everything on my end looks awesome. Must be a server issue. Please advise us further.
    Eat your dessert first, for life is uncertain.
  • captfranciscaptfrancis Member Posts: 0 Arc User
    edited July 2013
    It comes and goes, seems to get worse in the late evenings.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [*.*.*.*]
    2 7 ms 7 ms 6 ms *.*-*-*.verizon-gni.net [*.*.*.*]
    3 11 ms 7 ms 8 ms G0-13-4-2.PHLAPA-LCR-21.verizon-gni.net [130.81.212.208]
    4 9 ms 9 ms 9 ms so-9-0-0-0.PHIL-BB-RTR1.verizon-gni.net [130.81.22.58]
    5 19 ms 20 ms 19 ms 0.ge-4-3-0.XL3.BOS4.ALTER.NET [152.63.16.34]
    6 73 ms 19 ms 19 ms 0.xe-8-0-0.GW15.BOS4.ALTER.NET [152.63.24.26]
    7 22 ms 24 ms 22 ms internap-gw.customer.alter.net [152.179.134.214]
    8 146 ms 222 ms 227 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    9 89 ms 89 ms 89 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    10 * 94 ms 97 ms 208.95.185.41

    Trace complete.

    The high pings still appear late in the route.

    I can't figure out if this is just something I hadn't played long enough to notice before last week, or it actually just began last week. I guess I've been playing around a month now.

    While waiting for my newest CrypticTest to run (it takes forever when the slowdown hits) I did a search for border11.te7-1-bbnet1.bsn.pnap.net and I get mostly tracerts on game forums with it giving high pings. Star Trek Online, League of Legends, etc.

    Looks like they're a cloud hosting company... is that incidental or is the game "renting" from them? If so, looks like maybe someone needs to make a phone call.


    Ping: 250.0 msec
    Port: 80: 14 KB/sec 6 KB/sec 277 KB/sec 500
    Port: 80: 26 KB/sec 6 KB/sec 295 KB/sec 500
    Port: 443: 25 KB/sec 5 KB/sec 284 KB/sec 500
    Port: 443: 28 KB/sec 5 KB/sec 294 KB/sec 500
    Port: 7255: 20 KB/sec 5 KB/sec 272 KB/sec 500
    Port: 7255: 29 KB/sec 6 KB/sec 296 KB/sec 500
    Port: 7003: 15 KB/sec 5 KB/sec 267 KB/sec 500
    Port: 7003: 20 KB/sec 5 KB/sec 276 KB/sec 500
    Port: 7202: 16 KB/sec 6 KB/sec 270 KB/sec 500
    Port: 7202: 24 KB/sec 5 KB/sec 294 KB/sec 500
    Port: 7499: 20 KB/sec 5 KB/sec 287 KB/sec 500
    Port: 7499: timed out
    Port: 80: 18 KB/sec 5 KB/sec 275 KB/sec 500
    Idle NIC bandwidth Send: 3 KB/sec Recv: 159 KB/sec

    Hm... first time one side was low but the other was high. No idea what that truly signifies, though. *shrug*
  • cross2112cross2112 Member, Neverwinter Beta Users Posts: 62
    edited July 2013
    im not using verizon. im from asia and had no problem whatsoever with the game untill last patch which made the game unplayable to say the least... please fix whatever you guys did becausei really enjoy the game and want to continue enjoying it.
  • winch2006winch2006 Member Posts: 1 Arc User
    edited July 2013
    i have problem in game... its always happen when im in dungeon... it says server error... how could i help it.... T_T please someone help me... thanx
  • jklart1jklart1 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 1 Arc User
    edited July 2013
    Verizon Fios East Coast, I keep having to switch to low populated instances to avoid lag and whatnot.

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    contacting nettest server..
    Local IP: 173.49.14.94
    Ping: 51.7 msec
    Port: 80: 353 KB/sec 22 KB/sec 434 KB/sec 500
    Port: 80: 502 KB/sec 19 KB/sec 531 KB/sec 500
    Port: 443: 334 KB/sec 17 KB/sec 362 KB/sec 500
    Port: 443: 472 KB/sec 21 KB/sec 516 KB/sec 500
    Port: 7255: 398 KB/sec 25 KB/sec 508 KB/sec 500
    Port: 7255: 184 KB/sec 9 KB/sec 195 KB/sec 500
    Port: 7003: 218 KB/sec 9 KB/sec 230 KB/sec 500
    Port: 7003: 319 KB/sec 14 KB/sec 336 KB/sec 500
    Port: 7202: 466 KB/sec 19 KB/sec 500 KB/sec 500
    Port: 7202: 418 KB/sec 18 KB/sec 446 KB/sec 500
    Port: 7499: 408 KB/sec 17 KB/sec 444 KB/sec 500
    Port: 7499: 546 KB/sec 26 KB/sec 607 KB/sec 500
    Port: 80: 359 KB/sec 18 KB/sec 410 KB/sec 500
    Idle NIC bandwidth Send: 1 KB/sec Recv: 3 KB/sec
    hit return to exit


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 5 ms 4 ms 4 ms 10.7.30.108
    3 6 ms 12 ms 11 ms G1-3-2-5.PHLAPA-LCR-22.verizon-gni.net [130.81.1
    69.96]
    4 94 ms 6 ms 4 ms ae6-0.PHIL-BB-RTR2.verizon-gni.net [130.81.199.2
    10]
    5 17 ms 19 ms 17 ms 0.ge-1-0-0.XL4.BOS4.ALTER.NET [152.63.19.245]
    6 18 ms 16 ms 16 ms 0.xe-11-0-0.GW15.BOS4.ALTER.NET [152.63.21.42]
    7 21 ms 18 ms 16 ms internap-gw.customer.alter.net [152.179.134.214]

    8 20 ms 21 ms 19 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    9 60 ms 55 ms 52 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 145 ms 151 ms 139 ms 208.95.185.41

    Trace complete.
  • trollgretrollgre Member Posts: 297
    edited July 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms <1 ms 192.168.254.254
    2 22 ms 23 ms 23 ms 10.210.0.1
    3 23 ms 22 ms 23 ms 10.109.9.33
    4 23 ms 23 ms 23 ms 222.127.222.238
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * 164 ms be2022.mpd22.lax01.atlas.cogentco.com [154.54.88
    .1]
    12 200 ms 200 ms 200 ms te0-0-0-5.ccr22.iah01.atlas.cogentco.com [154.54
    .5.193]
    13 214 ms 214 ms 214 ms te0-0-0-7.mpd22.atl01.atlas.cogentco.com [154.54
    .29.13]
    14 * * * Request timed out.
    15 232 ms * * te0-7-0-5.mpd22.jfk02.atlas.cogentco.com [154.54
    .41.30]
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 248 ms 251 ms 251 ms 38.111.40.114
    19 238 ms 238 ms 238 ms 208.95.185.41

    Trace complete.

    i started lagging last week i think its after the patch my game always freezes almost everytime
    just pressing N(profession) makes my game freeze

    i dont know if they removed directX from video settings but i cant see it there anymore
  • captfranciscaptfrancis Member Posts: 0 Arc User
    edited July 2013
    Is there any update on this problem?

    I wanted to buy more game cards before the special ends but if I can't play smoothly any time but like 4am, there's not much point in doing so. :(

    The game ran great the first couple weeks.
  • havkarrohavkarro Member, Neverwinter Beta Users Posts: 18 Arc User
    edited July 2013
    Microsoft Windows [Wersja 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. Wszelkie prawa zastrzeżone.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Śledzenie trasy do patchserver.crypticstudios.com [208.95.185.41]
    (tracing route from patcgserver.... [ip]

    z maksymalną liczbą 30 przeskok

    Microsoft Windows [Wersja 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. Wszelkie prawa zastrzeżone.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing patchserver.crypticstudios.com [208.95.185.41]


    1 <1 ms <1 ms <1 ms host89252251.netland.3s.pl [89.25.225.1]
    2 <1 ms <1 ms <1 ms 10.100.100.1
    3 2 ms 2 ms 1 ms do-netland.3s.pl [85.14.85.93]
    4 2 ms 2 ms 2 ms kat-war-r1.3s.pl [85.14.102.78]
    5 3 ms 2 ms 3 ms host93179218250.static.3s.pl [93.179.218.250]
    6 18 ms 18 ms 18 ms 79.141.44.13.available.above.net [79.141.44.13]

    7 24 ms 37 ms 23 ms ge-2-0-0.mpr2.ams5.nl.above.net [64.125.27.1]
    8 24 ms 23 ms 24 ms xe-5-1-0.er1.ams5.nl.above.net [64.125.22.58]
    9 * 24 ms 24 ms ge-1-2-0.mpr2.ams5.nl.above.net [64.125.26.149]

    10 24 ms 24 ms 24 ms so-4-2-0.mpr1.ams1.nl.above.net [64.125.28.89]
    11 99 ms 99 ms 99 ms xe-5-3-0.cr2.lga5.us.above.net [64.125.25.57]
    12 99 ms 99 ms 114 ms xe-1-0-0.cr1.lga5.us.above.net [64.125.29.45]
    13 105 ms 104 ms 105 ms xe-0-1-0.mpr3.bos2.us.above.net [64.125.24.109]

    14 105 ms 105 ms 105 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [208.184.110.70]
    15 105 ms 105 ms 105 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    16 105 ms 105 ms 106 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    17 106 ms 105 ms 106 ms 208.95.185.41

    Tracing complete. Same Sh#t, different toilet, still spiking.
  • rictor77rictor77 Member Posts: 0 Arc User
    edited July 2013
    I'm having the same trouble. This happened to me like two weeks ago for 3 days and then all of a sudden it was fine. Now it's happening again.
    "You can easily judge the character of a man by how he treats those who can do nothing for him."
    "Every saint has a past and every sinner has a future."
    "Education is an admirable thing, but it is well to remember from time to time that nothing that is worth knowing can be taught."
    "Life is too important to be taken seriously.":)
  • sominatorsominator Member Posts: 0 Arc User
    edited July 2013
    We're still looking into this. Thanks for the details everyone!
    Proud member of Team Fencebane, official guild of the unofficial Neverwinter Adventure Hour!
  • shoes215shoes215 Member Posts: 1 Arc User
    edited July 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    Verizon FIOS - NJ

    tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 6 ms 8 ms 8 ms L100.NWRKNJ-VFTTP-102.verizon-gni.net [173.70.11
    8.1]
    3 11 ms 9 ms 7 ms 130.81.185.24
    4 57 ms 56 ms 11 ms ae0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.209.1
    54]
    5 13 ms 15 ms 14 ms 0.ge-4-0-0.XL3.BOS4.ALTER.NET [152.63.17.30]
    6 18 ms 16 ms 17 ms 0.xe-10-2-0.GW15.BOS4.ALTER.NET [152.63.21.138]

    7 18 ms 20 ms 21 ms internap-gw.customer.alter.net [152.179.134.214]

    8 20 ms 19 ms 20 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    9 108 ms 107 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 96 ms 97 ms 98 ms 208.95.185.41

    Trace complete.
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