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I just got hacked
vahlariel3
Member, Neverwinter Beta Users Posts: 14 Arc User
Ok.. i just bought the founders pack and after 3 hours i played after my purchase i log out for about 30 mins and all my items gems ad potions gold everything unbound is gone from both my chars.. I submited an ingame ticked but none form cryptic even bothers to reply.. I try to use the website to solve my issue but its laggy and doesnt load.. SO what exactly am i supposed to do now? QQ? The momment i payed for founders pack i got hacked? really cryptic? And with no security email for the ip change!?
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You just submitted the ticket? Maybe...have some patience?
remember: don't panic.
first, check that your card info is safe (if you used a card) check statements if you have access to such online, shut it down if anything is abnormal.
second, change any passwords that you may have in common with the email associated with the game and the game itself.
third, take a breath and remember to not panic.
forth, let the website load, it may take some time as you will be full of time distorting adrenalin. submit your ticket and wait.
waiting is the hard part, as there maybe a back log of things the GMs (or what ever they are called in this game) have to look at, hacking is a big deal and will be treated as such, but a human needs to see the ticket before anything happens.
good luck
Thanks a lot m8 .. As i see things i will need that luck..
Great Weapon Fighter: Because when is today not a good day to die?
PC and PS4 player. Proud Guildmaster for PS4 Team Fencebane. Rank 5 Officer for PC Team Fencebane. Visit us at http://fencebane.shivtr.com
Sadly you cannot dispute this transaction because you paid for the item and they gave it to you. It's like buying a TV and when you go outside someone robs it off you, you cannot blame the shop that sold the TV.
There is nothing you can do but wait out the 3 weeks. In that time, go change all your passwords for everything you used the same password i.e. social networking sites and email address. Do a virus scans, remove all cookies and temporary files on your browser. It's not PWE's fault, it's just unlucky that you happen to have been on a dodgy website or downloaded something that took your account information.
Best thing to do is call them, it's the fastest way to contact them.
https://www.youtube.com/watch?v= http://www.youtube.com/user/moegoodtime
It's weird that not even the mods can delete their own posts, or can they?
You just submitted the ticket? Maybe...have some patience?
Life is a dream for the wise, a game for the fool, a comedy for the rich, a tragedy for the poor.
~Sholom Aleichem
No you can ask a refund from paypal and get your money back..
So how did that guy knew that i just bought the pack?
My Pc is scanned and clean i never had that problem with all my games
In world of warcraft if something like that happened you would have your items back in less than 30 mins..
But this is not wow.. So i have to put up with waiting.. getting hacked.. face horrible game bugs.. pvp bots.. getting my bank account stolen.. and paying for something that i used for 3 hours and then got stolen.. Not to mention their epic email security that i didnt got!!!!!!!!!!!
Also, in order for that person to get into your account that would have to get authorization through Account Guard which send an auth code to your email. My hacker also somehow got into my email to get it, because the I found the emails in my trash folder. Account Guard will give you the name of the computer authorized and the IP address. Again, this may not help at all of course as IP address is pretty easy spoof.
I'm not expecting a response to my ticket anytime soon unfortunately. Please keep us updated, I would like to hear how this turns out for you.
At least i am not the only one .. but still feels bad that you got the same problem..
I checked the AH and there was only my listings not any of the stollen items...
I checked my mail for the authorization but it wasnt there not even in the trash..
I am realy mad about all this i played that game fair and square with no exploiting from day 1 .. I helped other people when needed.. And tried to contribute to this gaming community.. but that is the payoff..
I know my hacker hasn't been dealt with yet cause I just saw that he was in game. At least the toon used to sell off all my stuff with was in there. He logged off as soon as I got on though. I've been playing fair and square as well, which is why there wasn't all that much for the hacker to get. The only valuable item was one mithral swivel knife that he listed for 800k on the AH so that got scooped up quick. That definitely sucks that you just bought that pack.
I'm still baffled as to how someone can get into accounts so easily. I've been running virus and malware scans constantly. There has to be something I missed.
With the number of occurrences of this that have been posted on the forum alone, it is completely absurd to think that each one of these is an individual case which is the users fault. Seems to me like its happening enough where it is likely someone is building up a cache of goods/AD etc to sell from their third party sites. Gold farmers? Farmed from hacking the populace rather than playing the game.
huehuehuehue mordekaiser es #1
Them responding to accounts hacked will probably take about a week or two since they probably have to also find where your stuff went, which they will. Also to make sure you didn't just pass on all your stuff to a friend and claim hack. Which people do as well.
We can't really do much more that tell you to wait for an answer from support.
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