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Odd Personal Information Request from Perfect World
fefnir3284
Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 12 Arc User
Has anyone else been prevented from buying Zen, then get an email requesting the below information?
After a security check we need you to verify your recent payment by providing the following:
- A full colour copy of a valid, official identification document; such as your international passport, national identity card or drivers licence (front and back). This is required in order for us to verify your identity.
- A copy of a paper utility bill (Gas Bill/Electricity Bill) or bank statement issued in the last three months clearly displaying your name and address. This is required in order for us to verify your address.
I find this odd as all transactions have been approved by my CC copy and they never asked for any security check. I tried email and phoning but can not get any response.
This same thing happened to my friend after only one $50 purchase.
Anyone else having very odd requests like these?
After a security check we need you to verify your recent payment by providing the following:
- A full colour copy of a valid, official identification document; such as your international passport, national identity card or drivers licence (front and back). This is required in order for us to verify your identity.
- A copy of a paper utility bill (Gas Bill/Electricity Bill) or bank statement issued in the last three months clearly displaying your name and address. This is required in order for us to verify your address.
I find this odd as all transactions have been approved by my CC copy and they never asked for any security check. I tried email and phoning but can not get any response.
This same thing happened to my friend after only one $50 purchase.
Anyone else having very odd requests like these?
Post edited by fefnir3284 on
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Comments
Don't do it. Anyone asking for such information is a credit thief.
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When I call the site phone number I get an automated message saying all service reps are busy and then disconnected.
The charge from PW/skrill came via moneybookers . com which all looks legit.
So how do I contact them when the ticket I sent in, via their site, returned the same message of "after a security check we need <the same documents I entered in my first post>///
Chances are high your PC is infected with tracking/keylogging malware.
Because someone is trying to steal your ID, be very careful and like people said your computer might have some serious security breach.
I'll pass this thread up to the CM"s but do not give that information away! :eek:
As for your issue you're going to have to be more specific for us to troubleshoot what might be going wrong with your purchase. Saying something "doesn't work" really doesn't give much insight into what steps you may be missing or may be bugged for you.
2. they do not ask for these to check your details. They have specific questions for that.
3. asking for photo id of those sorts, indicates attempted identity theft
This is a phishing scam to get your personal details. DO NOT ANSWER IT
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My opinions are my own, and do not represent those of Perfect World Entertainment, or Cryptic Studios
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Sent you all the info, and no my computer is not a risk. All purchases came via an IN GAME Zen request, the site the actual GAME directed me to is the site I bought from, came along with a phone call confirm number, all of those Zen purchases were immediate and transferred to my in game account. As stated on my purchase history. Other info has been sent to the admin.
I did have one game company ask me to supply similar forms ONCE, several years ago, to retake ownership of a hacked account. CD Key + Proof of Address and I did retake ownership of the account successfully.
However: I initiated the contact,
they communicated the request over inbound, and
they required the documents be "certified" by that guy at the post office with the rubber stamp.
With your situation there is no reason for PWE to initiate a request of this information. Although data such as this could be requested by your merchant services provider (paypal, visa, etc). In which case you should initate an inbound call to verify at their offical customer service center (do not use the contact information in the email!).
Or if you have a batch of stolen / counterfit game cards or something, in which case I would not recommend responding to the email either...
Already contacted my CC and banks, neither of them contested anything. So its like the third party hired to process the extra amount of Zen requests for a new launch, or someone flipped out at me for spending too much, which is my business, noone else's -.-
This is true
Has anyone read the FAQ's for these services? Maybe there's some fine print somewhere. Doubt it, but worth a try.
And scan the hell out of your computer!
Yeah it went through skrill/moneybrookers. So how do I resolve this? Im sure PWE would like to continue receiving my money
I'd call BS on this. Don't provide anything. Theres absolutely no reason why they would need this. The only people woh care about your identity would be your bank, and unless your bank is asking I wouldnt provide anything. If your bank is asking, call them and speak to a live person. And look up your banks phone number on their website, don't call from a phone number provided in this email.
Ive spent 40$ in the zen store, never been asked this.
possibly. I do find it odd that the ingame link sent you to a scam site. Means you got a redirect to a phishing site most likely, and that would probably be attached to a rootkit package.
You want to run hitmanpro or combofix. (fair warning, using either of these can make your computer OS unbootable, depending on the level of infection you have.)
I doubt malwarebytes or spybot or adaware would catch the stuff you most likely have. Their called rootkits and Mbam, or the other two ancients dont do so good at finding them.
I think it has something to do with various rules and regulations brought in by the Financial Services Authority, the European Parliament, and various other sources, that require financial institution services, such as Skrill, to be pro-active about preventing money laundering. Part of this is making sure that they can verify the identities of their customers. As a result of this, there is not much you can do, other than provide them with the information that they request.
In my particular case, I simply switched to paying via paypal, as paypal already had all that information, and I have more trust in them than in skrill, whom I had never heard of before using them to purchase zen.
[SIGPIC][/SIGPIC]
My opinions are my own, and do not represent those of Perfect World Entertainment, or Cryptic Studios
[ Rules of Conduct - Terms - FAQ - Support Centre - Important Stuff ]
I would never send any of the information they are requesting. I would only give that type of information to the bank that was doing my mortgage loan, face-to-face.
There is really no need for this doom-mongering, as has already been established, this was a request from Skrill.com, which is a financial service that PWE use to handle credit card services, they are required by law to ask for this information as shown in the following information, taken directly from Skrill's website.
[SIGPIC][/SIGPIC]
My opinions are my own, and do not represent those of Perfect World Entertainment, or Cryptic Studios
[ Rules of Conduct - Terms - FAQ - Support Centre - Important Stuff ]
I apologize for the post; I am only now being made aware of Skrill's policies. I would still never send that information to a company like Skrill. Get a PayPal account or something.
Obviously your computer does not have malware if these are legitimate requests from Skrill.
Buy Robocopy and use it to keep your passwords.