I have seen this problem before with other programs i have used for years... once its reported as a false positive it doesn't take long to be corrected. I expect it will be a matter of hours before they amend the definitions to fix the problem. Its not necessarily that it was reported to Avast as a virus it simply means that a new virus that they are looking for has parameters that resemble the program that is getting flagged. It happens.
Sadly, I rebooted my system and Avast deleted it. No longer in the virus chest. So, back to fixing it with a download, as the Game Client just hangs on connecting to game server.
Good job, Cryptic ><
You should be saying a sarcastic "thanks" to Avast. They are the ones who messed up and put an innocuous file in their anti-virus definitions. I imagine the company here is pretty annoyed.
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mrvic3363Member, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 7Arc User
You should be saying a sarcastic "thanks" to Avast. They are the ones who messed up and put an innocuous file in their anti-virus definitions. I imagine the company here is pretty annoyed.
Actually it looks like its more in cryptics realm, They might not have updated the CRC size. Multiple antivirus programs are catching it as well.
"Beware the engineers of society, I say, who would make everyone in all the world equal. Opportunity should be equal, must be equal, but achievement must remain individual."
- Drizzt Do'Urden
― R.A. Salvatore
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dajessMember, Neverwinter Beta UsersPosts: 5Arc User
edited May 2013
So much technobabble! I miss the good old days. . . .if something stopped working you just beat it with a hammer and it usually did the trick! :P
Step 1: Open avast. At the top there are several tabs labeled 'security', 'maintenance', and so on. Click maintenance. Now click on 'Virus Chest'. Right click Neverwinter.exe, and select 'Restore'.
Step 2: Click on the 'security' tab at the top of the avast UI. In the Antivirus section, click file system shield, then click on settings tab (you will see settings twice, once at the very top next to an account tab, and one below that next to start and stop. You want the settings tab next to start and stop). In the new window that comes up, click exclusions, then add, then browse. Go to Computer\C:\Users\Public\Games\Cryptic Studios\ and click the box to the left of it to select it, and click ok. Now click Ok on the exclusions page.
Step 3: Play Neverwinter. If you neverwinter shortcut is missing, go to computer\C:\Users\Public\Games\Cryptic Studios\ and then right click and remake your shortcut from the Neverwinter application, or pin to taskbar, whatever floats your boat.
damedulocMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
edited May 2013
Folks might not need to download everything again; I (being the packrat that I am) kept the setup.exe along with all of the install files. If you haven't deleted it, you can just run setup again and it will just update the launcher. It's about 410mb (for me at least), and takes a minute or so.
And agreed, it looks as if Cryptic didn't update the crc size, or whatever dev that caused Caturday bid -10000000 on it.
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mrvic3363Member, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 7Arc User
edited May 2013
If you remove the exceptions and launch it appears to work now without a hole in your security. looked like a mini burst patch to the launcher for it fully fired up. give it a shot and see if its working for you as well now without exceptions
Reposted with an additional note: Do not restart your computer if you get this error - doing so has in some cases deleted the files that were quarantined; in this instance, that is your Neverwinter data. Follow the steps below before shutting down or rebooting.
SOLVED
Step 1: Open avast. At the top there are several tabs labeled 'security', 'maintenance', and so on. Click maintenance. Now click on 'Virus Chest'. Right click Neverwinter.exe, and select 'Restore'.
Step 2: Click on the 'security' tab at the top of the avast UI. In the Antivirus section, click file system shield, then click on settings tab (you will likely notice two settings tabs, one at the very top next to an account tab, and one below that next to a start and stop button. You want the settings tab next to start and stop). In the new window that comes up, click exclusions, then add, then browse. Go to Computer\C:\Users\Public\Games\Cryptic Studios\ and click the box to the left of it to select it, and click ok. Now click Ok on the exclusions page.
Step 3: Play Neverwinter. If you neverwinter shortcut is missing, go to computer\C:\Users\Public\Games\Cryptic Studios\ and then right click and remake your shortcut from the Neverwinter application, or pin to taskbar, whatever floats your boat.
Step 1: Open avast. At the top there are several tabs labeled 'security', 'maintenance', and so on. Click maintenance. Now click on 'Virus Chest'. Right click Neverwinter.exe, and select 'Restore'.
Step 2: Click on the 'security' tab at the top of the avast UI. In the Antivirus section, click file system shield, then click on settings tab (you will see settings twice, once at the very top next to an account tab, and one below that next to start and stop. You want the settings tab next to start and stop). In the new window that comes up, click exclusions, then add, then browse. Go to Computer\C:\Users\Public\Games\Cryptic Studios\ and click the box to the left of it to select it, and click ok. Now click Ok on the exclusions page.
Step 3: Play Neverwinter. If you neverwinter shortcut is missing, go to computer\C:\Users\Public\Games\Cryptic Studios\ and then right click and remake your shortcut from the Neverwinter application, or pin to taskbar, whatever floats your boat.
Comments
http://www.youtube.com/watch?feature=player_detailpage&v=MgxK5vm6lvk#t=50s
You should be saying a sarcastic "thanks" to Avast. They are the ones who messed up and put an innocuous file in their anti-virus definitions. I imagine the company here is pretty annoyed.
Actually it looks like its more in cryptics realm, They might not have updated the CRC size. Multiple antivirus programs are catching it as well.
- Drizzt Do'Urden
― R.A. Salvatore
Thx solved
And agreed, it looks as if Cryptic didn't update the crc size, or whatever dev that caused Caturday bid -10000000 on it.
SOLVED
Step 1: Open avast. At the top there are several tabs labeled 'security', 'maintenance', and so on. Click maintenance. Now click on 'Virus Chest'. Right click Neverwinter.exe, and select 'Restore'.
Step 2: Click on the 'security' tab at the top of the avast UI. In the Antivirus section, click file system shield, then click on settings tab (you will likely notice two settings tabs, one at the very top next to an account tab, and one below that next to a start and stop button. You want the settings tab next to start and stop). In the new window that comes up, click exclusions, then add, then browse. Go to Computer\C:\Users\Public\Games\Cryptic Studios\ and click the box to the left of it to select it, and click ok. Now click Ok on the exclusions page.
Step 3: Play Neverwinter. If you neverwinter shortcut is missing, go to computer\C:\Users\Public\Games\Cryptic Studios\ and then right click and remake your shortcut from the Neverwinter application, or pin to taskbar, whatever floats your boat.
Enjoy!
This fixed the problem for me too.
Thanks for sharing!!