cerkieMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 26Arc User
edited May 2013
I'm going to dispute it with paypal cause it doesn't seem like PW care at all to be honest, might give paypal a call to try and speed things up a little.
Whereas you are suggesting he do what? Pursue a chargeback due to a support snafu, thereby possibly having his PayPal account frozen or closed entirely?
What a lame attempt at threatening people...
The one who should be punished is PWE for having zero customer support. He tried to contact them, the failure is on their part.
If you decide to go with a chargeback be prepared to be banned from all PWE games and forums. Oh NOES!
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gishankMember, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 0Arc User
edited May 2013
Paypal provdes 45 days to dispute a payment.
Honestly, I'd say give Cryptic/PWE a reasonable period of time to answer your ticket (a week is best) before taking any excessive action. If they don't answer it within a reasonable time, then take it further.
I'm going to dispute it with paypal cause it doesn't seem like PW care at all to be honest, might give paypal a call to try and speed things up a little.
I'm pretty sure that Paypal will sort it for you with minimal pain. I hope you get it resolved to your satisfaction shortly.
I'm going to dispute it with paypal cause it doesn't seem like PW care at all to be honest, might give paypal a call to try and speed things up a little.
Please do that. And don't let any other fanboy/mod tell you otherwise by vomiting empty threats.
Whereas you are suggesting he do what? Pursue a chargeback due to a support snafu, thereby possibly having his PayPal account frozen or closed entirely?
Not gonna happen, as I said earlier I did it and PW plead no contest and I got my money back.
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cerkieMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 26Arc User
Honestly, I'd say give Cryptic/PWE a reasonable period of time to answer your ticket (a week is best) before taking any excessive action. If they don't answer it within a reasonable time, then take it further.
I've been waiting just a little longer than a week, I opened my ticket on the 11/05/2013 which is 12 days ago just to have it closed, I've then opened another on the 18th with no response at all.
I wouldn't really mind if they just unbanned my account, I would be happy with that then I'm at least getting something but to have my account banned and out of pocket €55.99 as well is a bit much.
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clockwerkninjaMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
edited May 2013
PWE has already has so many complaints and charge back with every major card company and pay[pal the last couple weeks, that pretty much anyone disputing them will win.
[SIGPIC][/SIGPIC]
Quote Originally Posted by roents
It's an "open beta" that can't be wiped even in the midst of multiple economy destroying exploits. FUN
PWE has already has so many complaints and charge back with every major card company and pay[pal the last couple weeks, that pretty much anyone disputing them will win.
Yep friend of mine won...no he really did, if you consider winning losing LT STO and CO accounts that he really enjoyed playing winning.
Yep friend of mine won...no he really did, if you consider winning losing LT STO and CO accounts that he really enjoyed playing winning.
ROFL STO? Srsly?
[SIGPIC][/SIGPIC]
Quote Originally Posted by roents
It's an "open beta" that can't be wiped even in the midst of multiple economy destroying exploits. FUN
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cerkieMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 26Arc User
Different story entirely then, you might want to PM somenator he might be able to clear it up for you...worth a try.
I've just PM'd Somenator and the admin which is online right now, hope this could speed things up a little and get everything sorted cause it's just annoying at this point.
I've just PM'd Somenator and the admin which is online right now, hope this could speed things up a little and get everything sorted cause it's just annoying at this point.
I wonder if the banks will start to take notice at the high volume of charge backs. They don't like having to deal with it any more than we do.
They do. And the action they take is, they flag payments for review, which causes PWE to temporarily ban the account until they can make sure it wasn't a fraudulent charge. So by all means, encourage more of that, because it makes the forums entertaining.
Yeah I missed that part...if your account is banned, you aren't getting a refund. They aren't holding your money, your money is gone.
Not sure if that's true. Problem is if you pretend the game is in Beta, and not released, in some jurisdiction this might mean you are eligible for a refund as you have not gotten the end product. *shrug* the OP should try first to contact the firm more directly, if it fails see with the bank directly.
Yep friend of mine won...no he really did, if you consider winning losing LT STO and CO accounts that he really enjoyed playing winning.
Why, no, that can't possibly have happened to actual people. Why, that would mean warning that could happen isn't an empty threat, and that would mean forum trolls are wrong.
That would be mass hysteria! Like, cats and dogs living together!
Why, no, that can't possibly have happened to actual people. Why, that would mean warning that could happen isn't an empty threat, and that would mean forum trolls are wrong.
That would be mass hysteria! Like, cats and dogs living together!
As you are obviously sided with PWE and their business methods, you really shouldn't be bumping threads like that.
Comments
What a lame attempt at threatening people...
The one who should be punished is PWE for having zero customer support. He tried to contact them, the failure is on their part.
He may proceed with chargeback/dispute action.
Its a loop, you cant ask for a refund while you are banned.
Honestly, I'd say give Cryptic/PWE a reasonable period of time to answer your ticket (a week is best) before taking any excessive action. If they don't answer it within a reasonable time, then take it further.
I'm pretty sure that Paypal will sort it for you with minimal pain. I hope you get it resolved to your satisfaction shortly.
Please do that. And don't let any other fanboy/mod tell you otherwise by vomiting empty threats.
I've been waiting just a little longer than a week, I opened my ticket on the 11/05/2013 which is 12 days ago just to have it closed, I've then opened another on the 18th with no response at all.
I wouldn't really mind if they just unbanned my account, I would be happy with that then I'm at least getting something but to have my account banned and out of pocket €55.99 as well is a bit much.
Quote Originally Posted by roents
It's an "open beta" that can't be wiped even in the midst of multiple economy destroying exploits. FUN
Reading comprehension does not appear to be your strong suit.
Yep friend of mine won...no he really did, if you consider winning losing LT STO and CO accounts that he really enjoyed playing winning.
I haven't had the enjoyment of playing it to be honest, close to as soon as I bought it I was banned.
Different story entirely then, you might want to PM somenator he might be able to clear it up for you...worth a try.
ROFL STO? Srsly?
Quote Originally Posted by roents
It's an "open beta" that can't be wiped even in the midst of multiple economy destroying exploits. FUN
I've just PM'd Somenator and the admin which is online right now, hope this could speed things up a little and get everything sorted cause it's just annoying at this point.
Ahh so you have a loathing of all Cryptic games.
Big shock.
Good luck hope you get it resolved.
Read the thread before commenting.
Personally I find it quite disappointing that you're having to PM a forum admin to get this matter resolved.
They do. And the action they take is, they flag payments for review, which causes PWE to temporarily ban the account until they can make sure it wasn't a fraudulent charge. So by all means, encourage more of that, because it makes the forums entertaining.
Not sure if that's true. Problem is if you pretend the game is in Beta, and not released, in some jurisdiction this might mean you are eligible for a refund as you have not gotten the end product. *shrug* the OP should try first to contact the firm more directly, if it fails see with the bank directly.
Spot on, One thing Cryptic did have when they were owned by NCsoft and Atari was decent Customer service, they really need to improve here.
Why, no, that can't possibly have happened to actual people. Why, that would mean warning that could happen isn't an empty threat, and that would mean forum trolls are wrong.
That would be mass hysteria! Like, cats and dogs living together!
As you are obviously sided with PWE and their business methods, you really shouldn't be bumping threads like that.