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Founder's refund.
cerkie
Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 26 Arc User
Hello,
Well I've been trying to get a refund one day after I bought it and since then had a ticket stating I would like a refund, the ticket was opened on the 11/05/2013 and on 20/05/2013 the ticket was closed due to it going in to limbo or something. So I opened another on the 18th which has also not been answered.
I'm asking for a forum mod or admin to try and help me with this situation cause I don't want it to be more work than it should by going to my bank to get it back, it's kind of annoying that you can keep hold of my money for this long and my account is still banned, surely there has to be some sort of law for this, to make them give me it back.
Ticket reference: 130518-002476
Well I've been trying to get a refund one day after I bought it and since then had a ticket stating I would like a refund, the ticket was opened on the 11/05/2013 and on 20/05/2013 the ticket was closed due to it going in to limbo or something. So I opened another on the 18th which has also not been answered.
I'm asking for a forum mod or admin to try and help me with this situation cause I don't want it to be more work than it should by going to my bank to get it back, it's kind of annoying that you can keep hold of my money for this long and my account is still banned, surely there has to be some sort of law for this, to make them give me it back.
Ticket reference: 130518-002476
Post edited by cerkie on
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Comments
If your account is banned because you exploited it doesn't mean you get a refund lol. And also because you bought a founder pack it doesn't mean you are immune to being banned for exploiting.
I don't have a phone number for them and also heard people have been trying to call them for weeks, also as I live in the UK and the number is from the USA it would cost me more to ring them than the actual pack costs.
I'm thinking about this but only want to use it as a last resort, takes more effort than needed.
I was banned on the account cause of the way PayPal held the payment for like 5 minutes before releasing it as I had to issue it was me with my bank.
It may be your only option, given that the ticketing system, even when working, is largely ignored. Sorry to be the bearer of tedious news.
Ignore the fanboys on here, they have been working overtime trying to shut down any and all complaints about this dying game.. You are in perfect legal rights to charge back if they do not respond to you.
Quote Originally Posted by roents
It's an "open beta" that can't be wiped even in the midst of multiple economy destroying exploits. FUN
As opposed to the hate machine doomcrying 24/7 :rolleyes:
Hehe, you have no idea about HATE MACHINE kiddo..
Quote Originally Posted by roents
It's an "open beta" that can't be wiped even in the midst of multiple economy destroying exploits. FUN
Quote Originally Posted by roents
It's an "open beta" that can't be wiped even in the midst of multiple economy destroying exploits. FUN
Dumping all tickets and asking people to redo them is an insult.
It's not hate, it's facts.
What exactly is the reason of the chargeback? He wants a refund, he didn't say he did not receive what he paid for...
It says in my terms and agreements everyone who reads this post have to donate their kidneys and liver to me, otherwise they'll have to transfer $1.000.000 to my account and you accepted them by reading this post.
That's why we have consumer rights, because when big, bad and badly run companies like PWE make our lives difficult and try to steal our money we can show them the finger.
@OP: If you live in the EU you don't even have to file a chargeback, just order a refund. If you ordered a refund in your first ticket and purchased the item you'd like refunded not more than three months before the first ticket was made PWE has 30 days to return your money. You don't need to tell them anything, just refund (it's called cooling off period). If they don't use the ECC in your country, they'll sort it out for you. That's ofcourse assuming you live in the EU and you don't want your file to be associated with chargebacks (yes, card issuers keep such data and it might make them refuse another chargeback if you file another claim).
Best regards,
Kalantris
Just do a chargeback stating that you accidentally paid money for an open beta. They'll chuckle a bit but they'll understand.
It's what you do to get your money back when you're done splitting hairs with giant poopyheads.
Whereas you are suggesting he do what? Pursue a chargeback due to a support snafu, thereby possibly having his PayPal account frozen or closed entirely?
I agree. Make a chargeback, and say, that you tried all things possible, but your mails, tickets and forumposts were simply ignored. You are from the EU, and the "no refund" rules don't have any legal meaning for you.
Ignore all fans, and get your money back.
Time is important. Remember that.
Lets be honest. The ONLY way you are ever going to see a refund is a chargeback. Paypal gives you 30 days to dispute, and cyrptic won't do anything about it. If you paid $200.00 for an advertised $700.00 package that was worth.. umm, less than $50.00, you should do the chargeback. If I were to hazard a guess, I'd say a good 25% of the people who wanted to support this game by giving cryptic money are having buyers remorse. Not because they didn't get what they were promised, but what they did get was sure as heck not worth $200.00. A F2P exploiter on day 1 would have tons more than a $200.00 founder pack purchaser, and that's wrong on so many levels.
If you are willing to pay $200.00, you SHOULD expect to have a huge head up over the non-payers, but that's not the case. If you paid $200.00, well, you're out $200.00, and should chargeback to get your money back for a sale that had no value.
That's the ONLY thing cryptic cares about.. the bottom line, and if they can't sell any zen or founders pack, then they should fix the game before charging money. I personally think it's too late, and no-one should spend a penny until the exploits are removed, and the economy is fixed.
What a lame attempt at threatening people...
The one who should be punished is PWE for having zero customer support. He tried to contact them, the failure is on their part.
He may proceed with chargeback/dispute action.
Its a loop, you cant ask for a refund while you are banned.
Honestly, I'd say give Cryptic/PWE a reasonable period of time to answer your ticket (a week is best) before taking any excessive action. If they don't answer it within a reasonable time, then take it further.
I'm pretty sure that Paypal will sort it for you with minimal pain. I hope you get it resolved to your satisfaction shortly.