According to TOS: "As a Beta tester, you are invited to play Beta Games for the sole purpose of evaluating the games and identifying errors. " No mention of having to fund their "project", so any retraction of any accidental funding would be of no legal importance.
The publisher says that the game is Live, not Open Beta there.
Legally, if there is any point of contradiction or confusion (for example the game being advertised as Live and in Beta at the same time) the purchase contract can be contested and considered to have never been valid.
Dunno what you're looking at. The main page states it plain as day: "Dungeons and Dragons: Neverwinter. Now in Open Beta! Play Now!"
You should refresh the front page...
If you click on Neverwinter, it states it's in Beta.
Are you feeling okay?
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mutharexMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
They did NOT deliver the goods as promised in the Founders Packs!!
At the time of the Founders Packs compaign, AD was valued at X AD = X Zen (think it was 500 to 1) after the exploit from Day 1 of the 'Open Beta' the AD has dropped in value, therefor the Founders Packs that were purchased did not deliver a equal value. So no Cryptic did not deliver the goods as promised in the original sale.
The original sale went in effect when the OB started (actually in headstart for founders), so, what are you exactly talking about? You got your AD. Do you want Cryptic to guarantee that exchange rate till you feel comfortable with using your AD??
Also the exchange rate hovered around 490-480 for days
They did NOT deliver the goods as promised in the Founders Packs!!
At the time of the Founders Packs compaign, AD was valued at X AD = X Zen (think it was 500 to 1) after the exploit from Day 1 of the 'Open Beta' the AD has dropped in value, therefor the Founders Packs that were purchased did not deliver a equal value. So no Cryptic did not deliver the goods as promised in the original sale.
omg.. Oh my god... you're serious aren't you? You actually believe in what you're saying? my god...
They did NOT deliver the goods as promised in the Founders Packs!!
At the time of the Founders Packs compaign, AD was valued at X AD = X Zen (think it was 500 to 1) after the exploit from Day 1 of the 'Open Beta' the AD has dropped in value, therefor the Founders Packs that were purchased did not deliver a equal value. So no Cryptic did not deliver the goods as promised in the original sale.
You received 2,000,000 AD, did you not?
You received said product.
If the value changes, oh well. That's business and economy.
Dunno what you're looking at. The main page states it plain as day: "Dungeons and Dragons: Neverwinter. Now in Open Beta! Play Now!"
You should refresh the front page...
If you click on Neverwinter, it states it's in Beta.
Are you feeling okay?
Each game on that page is listed with a code letter next to its name. Neverwinter has an L for Live but not the O for Open Beta.
I'm feeling fine.
As I said, advertised as Live and in Open Beta at the same time. That is a point of contradiction that can be used to render any purchase contract invalid.
They did NOT deliver the goods as promised in the Founders Packs!!
At the time of the Founders Packs compaign, AD was valued at X AD = X Zen (think it was 500 to 1) after the exploit from Day 1 of the 'Open Beta' the AD has dropped in value, therefor the Founders Packs that were purchased did not deliver a equal value. So no Cryptic did not deliver the goods as promised in the original sale.
Wrong, because the exchange rate is not set by Cryptic but by what players are willing to pay the exchange rate is, by definition, something that will change over time. You therefore have no grounds to expect that a rate of 500 to 1 would be maintained.
Go through support and put a ticket in but I can pretty much guarantee that they won't give you your money back. The next step is talking to the bank that issued your Credit Card.
And that'll lead to perma ban of his accounts related to his card(not to mention card ban as well).
You got your zen, you used your zen, nothing will or can be refunded, should have read TOS.
And that'll lead to perma ban of his accounts related to his card(not to mention card ban as well).
You got your zen, you used your zen, nothing will or can be refunded, should have read TOS.
He will be refunded.
My D3 dispute progress:
Resolution of Your Case: #xxxxxxxxxxxxxxx
Dear xxxxxxxxxxxxxxx,
We have concluded our investigation into your case and have decided in your
favor.
You have indicated that a partial refund of 59.99 EUR would be satisfactory.
We were able to recover 59.99 EUR and this amount has been credited to you.
Please allow five business days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to
recover the balance from the seller.
If the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
privileges.
Transaction Details
Seller's Name: Blizzard Entertainment SAS
Seller's Email: paypalFR@blizzard.com
Seller's Transaction ID: xxxxxxxxxxxxxxx
Transaction Date: May 16, 2012
Transaction Amount: -59.99 EUR
Invoice ID: xxxxxxxxxxxxxxx
Your Transaction ID: xxxxxxxxxxxxxxx
Case Number: xxxxxxxxxxxxxxx
Buyer's Transaction ID: xxxxxxxxxxxxxxx
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mutharexMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
Go through support and put a ticket in but I can pretty much guarantee that they won't give you your money back. The next step is talking to the bank that issued your Credit Card.
I wouldn't recommend calling your bank / credit card... You willingly gave them your money for a product and there is no guarantee from hacks, exploits, bugs, glitches... so if you get your money back by telling credit card company you've been scammed... prepare for consequences.
I wouldn't recommend calling your bank / credit card... You willingly gave them your money for a product and there is no guarantee from hacks, exploits, bugs, glitches... so if you get your money back by telling credit card company you've been scammed... prepare for consequences.
Product not as advertised/not as expected. Done. Welcome to real life.
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mutharexMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
Product not as advertised/not as expected. Done. Welcome to real life.
What product? Have you actually bought this game? Or a pack of virtual items and privileges? Seriously, before doing something stupid, talk to a lawyer. Or an adult
Product not as advertised/not as expected. Done. Welcome to real life.
Exactly. I didn't ceated, my acount is still intact but i just dont feel like playing this game and i think i have a good reason. So I will ask a refund as soon as i can, tickets still not working
What product? Have you actually bought this game? Or a pack of virtual items and privileges? Seriously, before doing something stupid, talk to a lawyer. Or an adult
My D3 dispute progress:
Resolution of Your Case: #xxxxxxxxxxxxxxx
Dear xxxxxxxxxxxxxxx,
We have concluded our investigation into your case and have decided in your
favor.
You have indicated that a partial refund of 59.99 EUR would be satisfactory.
We were able to recover 59.99 EUR and this amount has been credited to you.
Please allow five business days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to
recover the balance from the seller.
If the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
privileges.
Transaction Details
Seller's Name: Blizzard Entertainment SAS
Seller's Email: paypalFR@blizzard.com
Seller's Transaction ID: xxxxxxxxxxxxxxx
Transaction Date: May 16, 2012
Transaction Amount: -59.99 EUR
Invoice ID: xxxxxxxxxxxxxxx
Your Transaction ID: xxxxxxxxxxxxxxx
Case Number: xxxxxxxxxxxxxxx
Buyer's Transaction ID: xxxxxxxxxxxxxxx
You bought a game that for many reasons wasn't up to your liking AND you claimed for a refund immediately or pretty quickly.
Here there is no game being bought, just a bunch of virtual items and currencies, OVER 20 DAYS AGO
Not the same thing I afraid so you can stop reposting that
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mutharexMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
Go through support and put a ticket in but I can pretty much guarantee that they won't give you your money back. The next step is talking to the bank that issued your Credit Card.
I've done it with other companies, and because I know my legal rights in my country, I've always got a refund in situations like this. It depends onwhat country you are in, and what your consumer rights are like.
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minotaur2857Member, NW M9 PlaytestPosts: 1,141Arc User
edited May 2013
To preface my remarks with the fact that I'm not going to be issuing a chargeback on this, that what was delivered was as described is not sufficient. If I ordered a bunch of flowers for my GF to arrive on her birthday, and it arrived in perfect condition the day after, I still have a claim (at least in UK law).
If I had a rare day off, bought a load of points and a founders pack largely to use on that day, and all my progress that day got rolled back, I would have a similar claim and could do the chargeback legitimately.
You bought a game that for many reasons wasn't up to your liking AND you claimed for a refund immediately or pretty quickly.
Here there is no game being bought, just a bunch of virtual items and currencies, OVER 20 DAYS AGO
Not the same thing I afraid so you can stop reposting that
1st. Someone could have bought ZEN 3 days ago.
2nd. In civilized europe you can make a chargeback for a purchase made 30 days ago. So you may stop raging over things you clearly have no idea about.
1st. Someone could have bought ZEN 3 days ago.
2nd. In civilized europe you can make a chargeback for a purchase made 30 days ago. So you may stop raging over things you clearly have no idea about.
You can but it goes on hold till the 2 parts have had a chance to express their viewpoint. You see, differently from you I know what I am talking about. And then, you'll explain them your point of view and bye bye credit rating
Comments
Yes but you didn't pay for the game, did ya?
Dunno what you're looking at. The main page states it plain as day: "Dungeons and Dragons: Neverwinter. Now in Open Beta! Play Now!"
You should refresh the front page...
If you click on Neverwinter, it states it's in Beta.
Are you feeling okay?
The original sale went in effect when the OB started (actually in headstart for founders), so, what are you exactly talking about? You got your AD. Do you want Cryptic to guarantee that exchange rate till you feel comfortable with using your AD??
Also the exchange rate hovered around 490-480 for days
You received 2,000,000 AD, did you not?
You received said product.
If the value changes, oh well. That's business and economy.
Each game on that page is listed with a code letter next to its name. Neverwinter has an L for Live but not the O for Open Beta.
I'm feeling fine.
As I said, advertised as Live and in Open Beta at the same time. That is a point of contradiction that can be used to render any purchase contract invalid.
'Caine, miss you bud. Fly high.
Wrong, because the exchange rate is not set by Cryptic but by what players are willing to pay the exchange rate is, by definition, something that will change over time. You therefore have no grounds to expect that a rate of 500 to 1 would be maintained.
"The Beta Tester is invited for the sole purpose of evaluating the games and identifying errors"
According to the TOS he shouldn't have paid. There shouldn't be an option to pay.
And that'll lead to perma ban of his accounts related to his card(not to mention card ban as well).
You got your zen, you used your zen, nothing will or can be refunded, should have read TOS.
He will be refunded.
My D3 dispute progress:
Resolution of Your Case: #xxxxxxxxxxxxxxx
Dear xxxxxxxxxxxxxxx,
We have concluded our investigation into your case and have decided in your
favor.
You have indicated that a partial refund of 59.99 EUR would be satisfactory.
We were able to recover 59.99 EUR and this amount has been credited to you.
Please allow five business days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to
recover the balance from the seller.
If the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
privileges.
Transaction Details
Seller's Name: Blizzard Entertainment SAS
Seller's Email: paypalFR@blizzard.com
Seller's Transaction ID: xxxxxxxxxxxxxxx
Transaction Date: May 16, 2012
Transaction Amount: -59.99 EUR
Invoice ID: xxxxxxxxxxxxxxx
Your Transaction ID: xxxxxxxxxxxxxxx
Case Number: xxxxxxxxxxxxxxx
Buyer's Transaction ID: xxxxxxxxxxxxxxx
I am so happy. If you are going to ask a chargeback with that defence plan, it's going to be so painful....
I wouldn't recommend calling your bank / credit card... You willingly gave them your money for a product and there is no guarantee from hacks, exploits, bugs, glitches... so if you get your money back by telling credit card company you've been scammed... prepare for consequences.
___________House Kal'Daka Recruiting______________
GUILD SITE: http://housekaldaka.enjin.com/
Product not as advertised/not as expected. Done. Welcome to real life.
Product not as advertised/not as expected. Done. Welcome to real life.
What product? Have you actually bought this game? Or a pack of virtual items and privileges? Seriously, before doing something stupid, talk to a lawyer. Or an adult
Exactly. I didn't ceated, my acount is still intact but i just dont feel like playing this game and i think i have a good reason. So I will ask a refund as soon as i can, tickets still not working
___________House Kal'Daka Recruiting______________
GUILD SITE: http://housekaldaka.enjin.com/
Please kid, check post #41: http://nw-forum.perfectworld.com/showthread.php?267761-Refund-Policy&p=3562862&viewfull=1#post3562862. I've already stated the facts.
You bought a game that for many reasons wasn't up to your liking AND you claimed for a refund immediately or pretty quickly.
Here there is no game being bought, just a bunch of virtual items and currencies, OVER 20 DAYS AGO
Not the same thing I afraid so you can stop reposting that
You are even stupider than you seem. A feat by itself
___________House Kal'Daka Recruiting______________
GUILD SITE: http://housekaldaka.enjin.com/
I tryed with Chrome, Firefox and even INTERNET EXPLORER !
I've done it with other companies, and because I know my legal rights in my country, I've always got a refund in situations like this. It depends onwhat country you are in, and what your consumer rights are like.
If I had a rare day off, bought a load of points and a founders pack largely to use on that day, and all my progress that day got rolled back, I would have a similar claim and could do the chargeback legitimately.
___________House Kal'Daka Recruiting______________
GUILD SITE: http://housekaldaka.enjin.com/
1st. Someone could have bought ZEN 3 days ago.
2nd. In civilized europe you can make a chargeback for a purchase made 30 days ago. So you may stop raging over things you clearly have no idea about.
Remember that outside the United States, consumer laws are far stronger and favour the consumer over the retailer/seller.
60 Drow Trickster Rogue
11 Elf Control Wizard
Server: Beholder
Guild: Praetor Lupus
Guild Website: http://www.PraetorLupus.com
Hero of the North & Guardian of Neverwinter Founder.
If they dont refund, i will charge back. Have been trying to cantact the support for 30 hours now.
You are clearly a kid.
You can but it goes on hold till the 2 parts have had a chance to express their viewpoint. You see, differently from you I know what I am talking about. And then, you'll explain them your point of view and bye bye credit rating