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Forums > Home› Neverwinter Discussion › General Discussion (PC)

To those attempting to do a chargeback: banned?

fennypencefennypence Member, Neverwinter Beta Users Posts: 42
edited May 2013 in General Discussion (PC)
Talking with a friend right now. He has received, as of the time of this writing, 21 e-mails from Perfect World Entertainment alerting him that his account has been temporarily banned due to a payment dispute after he requested a charge-back from his bank. Each e-mail simply asks him to open a support ticket if he believes this payment dispute to be in error. Each e-mail comes roughly 90 seconds apart, and sometimes duplicate copies are sent at the same time.

Is anybody experiencing anything similar? Post here.
Post edited by fennypence on
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Comments

  • cioclodelcioclodel Banned Users, Neverwinter Beta Users Posts: 32
    edited May 2013
    I managed to chargeback successfully. I don't care if I get banned or not, why would you?
  • jnaathrajnaathra Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    If you do a charge back naturally they will ban you, but you will get your money back in all likelyhood.

    This is normal.
    Scout Tragold - "I haven't lived this long by being brave... it's just another word for stupid."
  • fennypencefennypence Member, Neverwinter Beta Users Posts: 42
    edited May 2013
    I'm not asking if the banning is normal. I'm just asking if anybody is being spammed with e-mails.
  • quorforgedquorforged Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2013
    Why would you expect to be able to keep playing any PWE game after hitting them with a chargeback?
  • mconosrepmconosrep Member Posts: 0 Arc User
    edited May 2013
    By the time someone is angry enough to do a charge-back they are not going to care about being banned.....
  • fennypencefennypence Member, Neverwinter Beta Users Posts: 42
    edited May 2013
    Yeah the banning isn't the problem here. We can both make infinite free accounts. It's the incessant and non-stop emails with the same message.
  • l1d3nl1d3n Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 385 Bounty Hunter
    edited May 2013
    Im a lifetime subscriber on STO and if I want my money back from D&D:Neverwinter because they screwed the game up it better not affect my STO.
  • fennypencefennypence Member, Neverwinter Beta Users Posts: 42
    edited May 2013
    That's a legitimate concern and it could happen.
  • jnaathrajnaathra Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    l1d3n wrote: »
    Im a lifetime subscriber on STO and if I want my money back from D&D:Neverwinter because they screwed the game up it better not affect my STO.

    If you are invested in both games, I would be careful. They would have every right to nuke your primary PWE account and access to all games.
    Scout Tragold - "I haven't lived this long by being brave... it's just another word for stupid."
  • getyoazzinmyvangetyoazzinmyvan Member Posts: 47
    edited May 2013
    fennypence wrote: »
    Yeah the banning isn't the problem here. We can both make infinite free accounts. It's the incessant and non-stop emails with the same message.


    Do you not know how to block emails?
  • teldarateldara Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2013
    l1d3n wrote: »
    Im a lifetime subscriber on STO and if I want my money back from D&D:Neverwinter because they screwed the game up it better not affect my STO.

    It will effect your whole account. Methinks.
  • fennypencefennypence Member, Neverwinter Beta Users Posts: 42
    edited May 2013
    Do you not know how to block emails?
    What if he gets an e-mail from Perfect World that he actually needs to respond to or give to his bank? Please, think.
  • thehighcounselthehighcounsel Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 47
    edited May 2013
    l1d3n wrote: »
    Im a lifetime subscriber on STO and if I want my money back from D&D:Neverwinter because they screwed the game up it better not affect my STO.
    Knowing how PWE handles things I wouldn't be optimistic.
  • getyoazzinmyvangetyoazzinmyvan Member Posts: 47
    edited May 2013
    fennypence wrote: »
    What if he gets an e-mail from Perfect World that he actually needs to respond to or give to his bank? Please, think.

    I've never needed to give my bank anything when I've done a charge back. What crazy banks do you deal with.
  • siatisiati Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 3 Arc User
    edited May 2013
    l1d3n wrote: »
    Im a lifetime subscriber on STO and if I want my money back from D&D:Neverwinter because they screwed the game up it better not affect my STO.

    If I were you I would (very carefully) phrase that request to them directly rather than chargeback without trying other alternatives, they would be within their rights to permaban you from all PWE games. If I chose to chargeback, I'm expecting to lose my STO account. Maybe because of the scale of mess up however, they might choose to be nice. I doubt it.
  • fennypencefennypence Member, Neverwinter Beta Users Posts: 42
    edited May 2013
    I've never needed to give my bank anything when I've done a charge back. What crazy banks do you deal with.

    Sometimes banks will require some kind of proof of communication with the company on the issue, depending on how long it's been since the initial purchase. If this is it then that's fine. If you've never had a problem great, shut up.
  • terradraconisterradraconis Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 17 Arc User
    edited May 2013
    It is standard practice to ban any account that does a chargeback. Happens in every single MMO.
    [SIGPIC][/SIGPIC]
  • getyoazzinmyvangetyoazzinmyvan Member Posts: 47
    edited May 2013
    fennypence wrote: »
    Sometimes banks will require some kind of proof of communication with the company on the issue, depending on how long it's been since the initial purchase. If this is it then that's fine. If you've never had a problem great, shut up.

    Why are you telling me to shutup? Because I asked if he knew how to block emails (solving problem) then answering your response with an answer you didn't like? Good guy over here.
  • terradraconisterradraconis Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 17 Arc User
    edited May 2013
    l1d3n wrote: »
    Im a lifetime subscriber on STO and if I want my money back from D&D:Neverwinter because they screwed the game up it better not affect my STO.

    If your using the same account then yes doing a chargeback will get your STO account banned as well.
    [SIGPIC][/SIGPIC]
  • fennypencefennypence Member, Neverwinter Beta Users Posts: 42
    edited May 2013
    Yeah banning isn't the problem at all here, maybe read more than the title.

    Is anybody else doing charge-backs on this game? Is this e-mail flood unique?
  • fennypencefennypence Member, Neverwinter Beta Users Posts: 42
    edited May 2013
    getyoazzinmyvan wrote: »
    Why are you telling me to shutup? Because I asked if he knew how to block emails (solving his problem) then answering your response with an answer you didn't like? Good guy over here.

    "It's never happened to me so it won't happen to anybody else". That's not how you treat the situation. He's being safe and trying to maximize his chances of getting his money back since it's been so long since his Founder's pack purchase so why should he have to e-mail block the company since they can't stop sending him e-mails. It's not his problem to fix, it's Perfect World's. Maybe understand that first.
  • getyoazzinmyvangetyoazzinmyvan Member Posts: 47
    edited May 2013
    fennypence wrote: »
    "It's never happened to me so it won't happen to anybody else". That's not how you treat the situation. He's being safe and trying to maximize his chances of getting his money back since it's been so long since his Founder's pack purchase so why should he have to e-mail block the company since they can't stop sending him e-mails. It's not his problem to fix, it's Perfect World's. Maybe understand that first.

    When did I say "It's never happened to me so it won't happen to anybody else" why are you making things up?
  • fennypencefennypence Member, Neverwinter Beta Users Posts: 42
    edited May 2013
    I've never needed to give my bank anything when I've done a charge back.

    He might need to give his bank something, even if you never have. "I've never needed to give my bank anything when I've done a charge back" [so why would he].
  • quorforgedquorforged Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2013
    fennypence wrote: »
    "It's never happened to me so it won't happen to anybody else". That's not how you treat the situation. He's being safe and trying to maximize his chances of getting his money back since it's been so long since his Founder's pack purchase so why should he have to e-mail block the company since they can't stop sending him e-mails. It's not his problem to fix, it's Perfect World's. Maybe understand that first.

    If the emails are duplicates, it shouldn't be hard to block that specific message, without blocking others from PWE.

    PWE's got enough <font color="orange">HAMSTER</font> to fix right now as-is; I doubt they care much about helping out an ex-customer.
  • fennypencefennypence Member, Neverwinter Beta Users Posts: 42
    edited May 2013
    ^ True dat.
  • getyoazzinmyvangetyoazzinmyvan Member Posts: 47
    edited May 2013
    fennypence wrote: »
    He might need to give his bank something, even if you never have. "I've never needed to give my bank anything when I've done a charge back" [so why would he].

    Except I never said that, you just made it up and added it. Again why are you making things up?
  • fennypencefennypence Member, Neverwinter Beta Users Posts: 42
    edited May 2013
    Okay troll.
  • getyoazzinmyvangetyoazzinmyvan Member Posts: 47
    edited May 2013
    fennypence wrote: »
    Okay troll.

    Fact is you cant deny you simply made it up. Not sure why I'm a troll when you are the one making false statements
  • fennypencefennypence Member, Neverwinter Beta Users Posts: 42
    edited May 2013
    We both know exactly what you're doing.
  • getyoazzinmyvangetyoazzinmyvan Member Posts: 47
    edited May 2013
    fennypence wrote: »
    We both know exactly what you're doing.

    And that is?
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