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Terrible Customer Support
madcackle
Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 3 Arc User
The customer support for this game has been some of the worse I have ever seen in an MMO. I purchased a Hero of the North pack on Sunday and it never showed up in game (I have followed all the online directions). I cannot get any reply to in-game GM support, forum posts, e-mail posts or phone customer support and I have been trying for three days. The phone system they use is a joke, they don't have a call que, instead you have to keep calling over and over and over on the slim chance someone will answer. I have spend 5-6 hours on the phone in the last 3 days trying to get through to anyone. I was wondering if anyone else has had this problem and if so, how/if did it get resolved.
Post edited by madcackle on
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Sorry mate.
If you use the BBB as a metric......then you are incredibly amusing. Bravo!
Yeah, because why should we listen to others that have been ripped off? We should all just learn on our own!
/tool
Granted, it's got it's flaws like everything else.
Anything specific you want to comment on or are you just trolling in general?
(too quick on the reply - meant to include the quote)
That's simply not true.
Ah child, if you knew anything about the BBB, you would taken everything (good or bad) with a grain of salt. I'm sorry your education failed you
oh you mean the people that post the patch notes then disappear till the next patch notes arrive?
Clearly you lack the ability to navigate the forum home page. Are you this dim with simpler things like breathing?
Any facts in question here or just ad hominem (character) attacks?
I take everything with large boulders of salt. If you've got any useful information, I'd be happy to listen. You're just a troll as long as all you have are personal attacks though.
Or a shill...
Have you ever seen an actual developer of this game post in any of the threads that bring up all the issues contained within it? Any devs ever hop in and talk about future updates, anything of the sort?
Well, it's communication with intent at least. That's something tangible, even if it is often times meaningless in the long run.
Here you go:
http://nw-forum.perfectworld.com/showthread.php?164181-Known-software-conflicts&p=2833921#post2833921
(Okay, some of them have blue names)
Well,
meaning this person isn't a developer. they're talking about addons? that's the best you could find?
I'm just saying it's kind of weird how there's no dev diaries or "hey thanks for blowing all kinds of money on our free game, we appreciate it: here's an insight to what's up with some future content updates". Like no one finds this odd? At all?
Well, speaking professionally - and I have no specifics that I can give - apps like that are prone to programming AND hardware issues due to how they address both software and hardware.
Just my take on that post regarding software that tends to intrude that deeply (or wierdly) in to the OS and/or hardware though.
Okay, you're clearly challenged in some way.
What does his title:"Lead Graphics Programmer" mean to you?
that he programs graphics. as in he's not a content developer. personal attacks really aren't going to work here, you should try a different method.
You asked for a developer post. I gave you a developer post. Now you're moving the goalposts saying that it has to be a content developer.
You've clearly decided what you believe and aren't willing to admit that you've been proven wrong, so I will try a different method.
Companies are strange creatures. Especially big ones. At the one I work for, nobody would dare make a public statement regarding a decision (which is what the press treats confirmed employee forum postings as) unless it was approved at the VP level or higher or someone thinks that nobody would care. YMMV of course, but it's frequently an artifact of being a game company or "in technology", and there's been a serious backlash on that recently thanks to a few rather famous examples.
It seems that you're looking for more dev involvement - may I suggest more constructive means rather than hijacking this thread?
Nah I clearly stated that I wanted some kind of acknowledgment other than exploit fixes and if you couldn't use common sense to figure out that an attempt at a software explanation wasn't what I was looking for, then you may be the one who is "challenged."
Amusing....
True enough, although game companies are usually small enough to not be that shackled. Cryptic in particular has had a reasonable track record of engagement with their players, just look at STO - they regularly post dev blogs, have monthly Q&A's, etc... I'm assuming that once the launch chaos settles down, there will be similar communication here.