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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Cannot purchase ZEN

virinoxvirinox Member, Neverwinter Beta Users Posts: 0 Arc User
edited May 2013 in Bug Reports (PC)
When I go to charge ZEN, it just tells me for all my possible choices that there is no gateway of this type ofr my region.. and my region IS NORTH AMERICA.

is that suppose to be there or am I just being trolled? I literally cannot select any type of payment options and thus cannot purchase Zen in any possible way on the site =_=.
Post edited by virinox on

Comments

  • slikmar64slikmar64 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    Same thing happening to me. Same region.
  • yarknarfyarknarf Member Posts: 141 Arc User
    edited May 2013
    Yeah me too, well slightly different issue.

    I need to get some e-mail confirmation that they don't send.

    Contacted customer support and they said they would take care of it.

    in 3-5 days.

    :-/

    <image removed per the RoC>
  • virinoxvirinox Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2013
    I thought it had to do with some sort of email confirmations too, I guess I'll just go about my own things until they solve the issue.
  • khazaadkhazaad Member, Neverwinter Beta Users Posts: 40
    edited May 2013
    site has been buggy all day so I'm not surprised. although I'm totally understanding and patient in these regards and I'm not remotely worried about not receiving my zen at some point... the fact that my money was taken, and nothing has been posted in my transaction history kinda seems a little disrespectful. well, if these problems could be considered as such.

    level 10. Game isn't revolutionary, but playing it feels satisfying.
    [SIGPIC][/SIGPIC]
  • kalketharkalkethar Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 1 Arc User
    edited May 2013
    Same here, bought 2 Times ZEN. But no ZEN arriving on my Account. 2 Support Tickets are not answered.
    I have opened a Problem in Paypal now. 100€ are not a funny thing.
  • lollielollie Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2013
    kalkethar wrote: »
    Same here, bought 2 Times ZEN. But no ZEN arriving on my Account. 2 Support Tickets are not answered.
    I have opened a Problem in Paypal now. 100€ are not a funny thing.

    Same here, my 5300 zen has not showed on my account either. Waiting for a response from Customer Service before I go to my bank.
  • jsewelljsewell Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 12 Arc User
    edited May 2013
    This is a major issue. I also purchased 5300 zen, but no confirmation email from PW yet or any notary of it happening on their website/"my wallet" page at all. Paypal payment cleared, the money has been sent . . . so weird, because I just bought 2000 zen less than 4 hours ago with no problem, too. Gee . . .
  • twirdman13twirdman13 Member Posts: 1 Arc User
    edited May 2013
    yeah I just tried to purchase also and paypal says money cleared, but nothing from PW.
  • flufflesxoxoflufflesxoxo Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    Yep. They took my money but didn't give me the ZEN. Surely this game wasn't just a scam?
  • morzanwizmorzanwiz Member Posts: 0 Arc User
    edited May 2013
    Just tried to purchase zen, bank account shows the transaction, website says...nothing. No record of the transaction at all
  • grind4lifegrind4life Member Posts: 1 Arc User
    edited May 2013
    morzanwiz wrote: »
    Just tried to purchase zen, bank account shows the transaction, website says...nothing. No record of the transaction at all

    Exactly the same happened to me, wanted some Zen to do a quick respec. Transaction confirmed yet no Zen appears to be transferred to my account. The purchase doesn't even show in Transaction History. Hope they fix this asap.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited May 2013
    . . . . . Folks with "pending" issues, you will need to contact Support. The reason Support hasn't replied here is because, as we have stated many times, we cannot offer Billing Support on the forums. It has to be handled through the Support System or by Email at customerservice@perfectworld.com.

    . . . . . For those unable to access the Support Site (link uptop every page in this site): Email customerservice@perfectworld.com with the subject like of "Support Redirect Loop Error" as the subject line and let them know of your issues loading the Support site.

    . . . . . Just know, disputing or charging back a transaction that is pending or has processed can be seen as fraudulent by several parties involved in such transactions. Doing this can, and often does, make matters even worse in such cases. Patience and proper channels are the way to go.
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • lollielollie Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2013
    Just got an email saying thanks for your purchase, and it's now showing in my account/history.

    Don't want to transfer it to server yet, because of maintenance (was really laggy today at times before they took server down - rubberbanding, and even saw people freeze frame), so kind of worried if I try to move it everything will go pear shaped again.
  • summersun41summersun41 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2013
    Wow I just received the following information per e-mail... :mad:


    This email is to inform you that one or more transactions made to your Perfect World Entertainment account now has an open dispute with the payment source. If you feel this is in error or you need more information, please go to http://support.perfectworld.com and open a ticket to the billing department.

    While the dispute(s) are open, the account that made the purchase(s) is to remain banned.
  • ladonna2013ladonna2013 Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 52
    edited May 2013
    zebular wrote: »
    . . . . . Folks with "pending" issues, you will need to contact Support. The reason Support hasn't replied here is because, as we have stated many times, we cannot offer Billing Support on the forums. It has to be handled through the Support System or by Email at customerservice@perfectworld.com.

    . . . . . For those unable to access the Support Site (link uptop every page in this site): Email customerservice@perfectworld.com with the subject like of "Support Redirect Loop Error" as the subject line and let them know of your issues loading the Support site.

    . . . . . Just know, disputing or charging back a transaction that is pending or has processed can be seen as fraudulent by several parties involved in such transactions. Doing this can, and often does, make matters even worse in such cases. Patience and proper channels are the way to go.


    do you have a contact number for us? i have been trying the main number all day (literally 4 hours) it just says agents are busy, says to try later, and disconnects me. no way to even leave a message.

    no one is responding to support tickets. i have tried going through all the proper channels but it is not getting me anywhere and they have my $200. it is not in pending. it has been approved and removed and not credited to my zen transaction history.

    i realize no one on the forums can help but i hope you might have another number where they actually answer the phone or maybe you could put a bug in someones ear that this is a widespread problem.

    i love this game and want to continue to support it but i won't feel comfortable giving any more if no one is available for customer service issues.

    thanks for the ear on a topic that is not yours to solve.
  • burnthebanks187burnthebanks187 Member Posts: 9 Arc User
    edited May 2013
    ok community mod what about the people who bought ZEN got email confirmation and the ZEN doesnt show up on website??? still says pending at my bank??? they say its you not them ....
  • exterminosexterminos Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 54
    edited May 2013
    ya i would contact support directly they have gotten back to me an resolved any issue i have had so far. But I get why this is a frustrating issue since so many things are dependent on cash shop items. I rarely call gaming companies i just open a support ticket, unfortunately its not as fast as calling them , but i tend to find over the long hall issues get resolved better.
  • ladonna2013ladonna2013 Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 52
    edited May 2013
    exterminos wrote: »
    ya i would contact support directly they have gotten back to me an resolved any issue i have had so far. But I get why this is a frustrating issue since so many things are dependent on cash shop items. I rarely call gaming companies i just open a support ticket, unfortunately its not as fast as calling them , but i tend to find over the long hall issues get resolved better.



    unfortunately have tried calling them. for over 4 hours. (happens to be my day off) no one will answer. just keeps saying they are busy for about 10 to 15 minutes and then i am automatically disconnected. it is super frustrating. their support tickets are the only way of reaching them and no one is responding to those. :(

    i am at my wits end. i have bank confirmation and email confirmation that the funds are gone. the transaction was approved. but they have not credited me with the zen.

    i keep hoping someone with some pull will see this and help us all out.
  • tenof1tenof1 Member Posts: 1 Arc User
    edited May 2013
    Do not open a Problem in Paypal, as a Thanks from Perfect World your Account will be BANNED!. This is happen to me.
    Now i dont have a Game, no Zen and no Money. This a a new Quality of Service.
  • ladonna2013ladonna2013 Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 52
    edited May 2013
    Has anyone had any luck with this yet? I have still not had any help from customer service other than an email stating they were going to close my ticket as "resolved" without crediting me my ZEN or refunding me my $200.

    I am at an absolute loss of what to do. i do not want to be banned by having my financial institution take action but am starting to feel i have no choice with the way my situation has been handled.

    I am really hoping for a success story so that i can hold out hope for my own situation.

    I really want to support this game but they are making it very difficult for me to continue to be generous.

    Cheer me up fellow forum goers. Provide me hope MODS.

    Thanks.
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