Problem when I bought ZEN.

spikespire · May 2013

So, tonight at 10:52pm I decided to put money down on some ZEN for any future additions to our lovely ZEN Shop here at Neverwinter. I went through all the steps and had no faults or problems and I even got the confirmation email saying that I have made my payment and that my ZEN is ready to be transferred. To my surprise tho the ZEN is not there, my wallet said I have 0 Zen. I checked my Email again to make sure the time that it was sent to the time I made the transaction and it was and I even checked my bank account online to see if the transaction is there and it is.

I tried going to the support section and for whatever reason my browser refuses to go through with it, I can get to the FAQ and the Main Page of Support but for Contacts and Tickets nothing. I am very very VERY unhappy about this and have made transactions in the past with no problems.

I'm only posting this here because I really don't have a choice seeing that I cant file a ticket or contact anyone because my browser refuses to go to the page. Please I seek assistance, and I thank whoever will put there time into helping me greatly.

EDIT: Of note, my Browser is Firefox and this is what I get when I try and go to the PWE Support Page

The page isn't redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

This problem can sometimes be caused by disabling or refusing to accept cookies.

v1spock · May 2013

Same thing happened to me. I bought some Zen. Got email confirmation that payment was made to Perfect World. But no Zen is showing up in my wallet. I sent customer support an email ticket. It has been an hour and a half now. The transaction is not even listed in my history so I can not check on status of transaction.

spikespire · May 2013

I just sent an E-Mail with pretty much the same thing with the copy of the Confirmation E-Mail I got from Moneybooker. I just hope to get a response soon. 30 Dollars is no laughing matter.

eroland21 · May 2013

Same exact problem here, Bought 5$ so not as big of a deal as yours but still frustrating, especially since I have a game breaking bug affecting my cleric atm that they have yet to address...

zebular · May 2013

. . . . .Please contact Support immediately. You can do so either by the top link on every page in this site or by emailing customerservice@perfectworld.com - we cannot allow the discussions of Billing issues on the forums as we cannot provide forum support for this. This is something only the Support Team can handle, through the Support methods provided. I apologize for this issue and hope it gets resolved soon.

. . . . .If you are having a redirect loop error accessing support, please email support at the above address from the email on the account affected with the subject line of, "Support Redirect Loop Error" and explain about the loop error. Then send a separate email about your Zen issue. It is best to keep reports separate on multiple issues.

Problem when I bought ZEN.

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