so neverwinter has been literally disconnecting me from my actual internet service for small periods of time when playing. I am wondering if this is happening to anybody else. Again, I dont just get disconnected from the game, I get disconnected from my entire network and I cant even search the web.
anyone know what this problem is?
yes same issues... and you are not the only one I as well as many others have posted on this... but no bloody answers..... if u scan post will see many complained about this... we just are frustrated and gaved up
I have been having the same problems too. I have done many small maintenance to my pc and my modem and its still giving me the same problem. I think it does have something to do with the game, because ihv played FW, GW2 and D3 sometimes all at the same time, and never gotten that problem. i would expect a lag, but not disconnection of my net.
I have the same issue, also, when I have the netgraph enabled, I can see suddenly the received packets jump to hundreds of thousands / Millions and the rest just freeze.
I was able to play a little earlier today, but now in the evening/night, it's unplayable. I've tried to finish this foundry for 3 hours now.
Also, does not happen with any other mmos/games/anything.
so neverwinter has been literally disconnecting me from my actual internet service for small periods of time when playing. I am wondering if this is happening to anybody else. Again, I dont just get disconnected from the game, I get disconnected from my entire network and I cant even search the web.
anyone know what this problem is?
Internet disconnects at the level you're describing can only be a problem with the modem or a problem with the physical connection. Right now, with the temperature changing, such problems are common. Your most practical option is to call your ISP and ask them to send out a tech to check your connection.
Internet disconnects at the level you're describing can only be a problem with the modem or a problem with the physical connection. Right now, with the temperature changing, such problems are common. Your most practical option is to call your ISP and ask them to send out a tech to check your connection.
This is not the case. As many of us have mentioned this game temporarily disconnects internet service after we are disconnected from the game. This is the only game I have played that has done this and I am able to play many other mmo's without this happening. Read my previous posts, this is not an issue with my isp or my router not a problem with the modem, it is a problem within the games net files or a compatibility issue of some sort. It honestly is affecting quite a few people and those that are discounting it as some type of modem or router connection and aren't having the issue themselves and haven't been through every troubleshooting step in the world shouldn't bother leaving feedback because it isn't helping us resolve the issue. I for one would like to get to the bottom of this and when I hear people say that they are looking into it to me it just means that they are compiling a list of posts that have similar issues and deciding if it's a high enough priority to really dive into at this time. The truth is there is an issue with the server not responding and the game temporarily disabling internet connection. I played swtor and had it running all day today while switching back and forth between that and games of dota 2 and I had no problems, I do it all the time. however this game and only this game is creating this problem and the posts in this thread need to be related to those having the problem and not random users that aren't having the issue telling us what it can and cant be.
[SIGPIC][/SIGPIC]
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bondyMember, Neverwinter Beta UsersPosts: 0Arc User
edited May 2013
Hello, my friend is a technician for Rogers are has people calling about this problem a lot, not just for gaming. The most 3 common problems were:
1) Router is overheating and is shutting down. - to prevent this put the router on the side and not ontop of anything such as a cable box. This will ensure proper ventilation.
2) the router is on a metal desk or by other wireless devices, eg) microwave, which is causing interference.
3) the router is recieving too much signal which may be causing it to drop.
He visits many houses that say they play games or surf the web for 10min or so then get dropped connection for about 30min or so. then the cycle repeats.
I hope this helps your problem, if not i suggest talking to your ISP, and schedule a visit from a technician.
Hello, my friend is a technician for Rogers are has people calling about this problem a lot, not just for gaming. The most 3 common problems were:
1) Router is overheating and is shutting down. - to prevent this put the router on the side and not ontop of anything such as a cable box. This will ensure proper ventilation.
2) the router is on a metal desk or by other wireless devices, eg) microwave, which is causing interference.
3) the router is recieving too much signal which may be causing it to drop.
He visits many houses that say they play games or surf the web for 10min or so then get dropped connection for about 30min or so. then the cycle repeats.
I hope this helps your problem, if not i suggest talking to your ISP, and schedule a visit from a technician.
Wow...ok I can stream a youtube video play swtor and dota 2 all at the same time for hours on end and never have even a minor hiccup or disconnect and never have a temporary disconnect from the internet. THIS IS AN ISSUE WITH THE GAME!!! This game and only this game creates the issue, I don't have my **** router by my microwave jesus.... my router is always cool to the touch it's not overheating and the connection isn't dropped for 30 minutes or so it is literally like a 15-30 second disrupt in the internet connection. But again I need to stress that we are getting away from the issue at hand here. Many are having this real issue with the game and we need to stay focused on the fact that it is the game client and something wonky causing the server not to respond and temporarily confuse our system into believing the internet connectivity is lost. I have spoken to my ISP and had a tech come to the house. He told me that I have a top of the line router and modem and that the signal from the modem to the router is never lost during this issue. Which is why all other wireless devices in my house are not affected during the disconnect and temporary internet disruption on my machine. Im getting tired of not speaking with a dev or someone who knows a little more so I can actually have an intelligent conversation and discuss some of the underlying issues that may be at play here.
Wow...ok I can stream a youtube video play swtor and dota 2 all at the same time for hours on end and never have even a minor hiccup or disconnect and never have a temporary disconnect from the internet. THIS IS AN ISSUE WITH THE GAME!!! This game and only this game creates the issue, I don't have my **** router by my microwave jesus.... my router is always cool to the touch it's not overheating and the connection isn't dropped for 30 minutes or so it is literally like a 15-30 second disrupt in the internet connection. But again I need to stress that we are getting away from the issue at hand here. Many are having this real issue with the game and we need to stay focused on the fact that it is the game client and something wonky causing the server not to respond and temporarily confuse our system into believing the internet connectivity is lost. I have spoken to my ISP and had a tech come to the house. He told me that I have a top of the line router and modem and that the signal from the modem to the router is never lost during this issue. Which is why all other wireless devices in my house are not affected during the disconnect and temporary internet disruption on my machine. Im getting tired of not speaking with a dev or someone who knows a little more so I can actually have an intelligent conversation and discuss some of the underlying issues that may be at play here.
Sometimes when my internet dies, also dies in my notebook and my brother's pc :C but only for a short time and sometimes for 3 minutes
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zerdan1Member, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 3Arc User
edited May 2013
Same exact thing been going on since the last patch. Modem sits up in front of me and i can watch it drop , its really getting annoying and it the only time it has ever happened to me with a game and ive been around since the beginning of MMOs. Hope they figure something out soon, i was enjoying playing.
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jinx1121Member, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 3Arc User
edited May 2013
I don't know why, but disabling my wifi on my modem/router combo worked to stop the disconnects for me. It's not ideal and don't know why it only happens with this game and not GW2, WoW, and SWTOR on my machine. It's certainly not ideal and if it remains that I can't have my wifi up while playing this game I may not play for long but hopefully it gets fixed.
so neverwinter has been literally disconnecting me from my actual internet service for small periods of time when playing. I am wondering if this is happening to anybody else. Again, I dont just get disconnected from the game, I get disconnected from my entire network and I cant even search the web.
anyone know what this problem is?
Same for me. Actually thought it was my service but its only happening when on the game. Its resetting my modem. Don't know how to fix it. Its only issues I have with the game.
Hello, my friend is a technician for Rogers are has people calling about this problem a lot, not just for gaming. The most 3 common problems were:
1) Router is overheating and is shutting down. - to prevent this put the router on the side and not ontop of anything such as a cable box. This will ensure proper ventilation.
2) the router is on a metal desk or by other wireless devices, eg) microwave, which is causing interference.
3) the router is recieving too much signal which may be causing it to drop.
He visits many houses that say they play games or surf the web for 10min or so then get dropped connection for about 30min or so. then the cycle repeats.
I hope this helps your problem, if not i suggest talking to your ISP, and schedule a visit from a technician.
Well my husband trumps your friend since he is a computer Electronics Engineer and he says its the game. We love the game but...we cant stay on longer than 10 or 15 minutes so hopefully they fix this issue. Im going to send a tweet to the Neverwinter Account and see if that gets me anywhere. Good Luck.
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archanjo17041985Member, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
edited May 2013
this dc problem still continues for me...
i7 3770k @ 4.0//HD 7950 WF3//16 GB ram Corsair @ 1600//Corsair 120 GB SSD x 2//Hyper Evo 212
Ok, I will chime in here with a known issue I have seen before when I worked with video games. I was part of PunkBuster and gamers would have the EXACT same issue of connections dying when PunkBuster was enabled. We were able to track down the cause and I'll try to explain it here. Note that this was a few years ago but the same thing may still exist in routers.
The cause of the drops was found to be a feature in NetGear routers at the time (and some others) called SPI (Stateful Packet Inspection). The issue it was triggering on were OOB (Out of Band) communications to IP addresses. This would occur when PunkBuster used the same socket the game used to send a packet to an address that the initial connection was not defined as. The router would falsely identify this as malicious and kill the connection. Eventually the game would recreate the connection and the hang stopped. Different routers may handle this differently, from killing just that connection, to killing all connections, to just killing that hosts connection. So look for something that might resemble SPI or some other form of packet inspection and validation. That could be your cause.
I do not know the game's backend working, tonight I'll fire up wireshark and do a network capture and see. If anyone was net savy and wanted to run wireshark and a capture you may be able to identify when and possible exactly what packet was killing your connection. A pcap of your traffic when your connection dies would go most of the way to identifying the cause.
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wadabacklashMember, Neverwinter Beta UsersPosts: 5Arc User
edited May 2013
It is most likely something with SPI - I disabled it in my router and it have had no problems since.
this actually happened to me earlier PvP 2 times o.o
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wadabacklashMember, Neverwinter Beta UsersPosts: 5Arc User
edited May 2013
happened again, disabling voice chat as per an old issue with another game seems to have helped, will reply if thats the case!
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wadabacklashMember, Neverwinter Beta UsersPosts: 5Arc User
edited May 2013
Disabling voice chat in the menu allowed me to play for the last 6 hours or so with my buddy, no disconnects at all. Try that out guys and see if it fixes it for you too?
Disabling voice chat in the menu allowed me to play for the last 6 hours or so with my buddy, no disconnects at all. Try that out guys and see if it fixes it for you too?
It worked for me
Disable Voice Chat and you can play
Same thing happening here. It only recently started and it is only when playing Neverwinter. All other games and internet activities are fine. But recently if I play Neverwinter it completely disconnects me from the internet after a few minutes. Unfortunately I have little skill with computer sorcery so I have no idea how to exercise this.
Hey everyone! We're still looking into this issue. Please help us out by posting your system specs and any relevant information (i.e. when the DCs happen, what kind of router you have, what fixes have you found - like disabling voice chat) and we'll continue investigating.
This is just frustrating now I installed the game yesterday. I noticed that it isn't the internet that goes down but the computer blocks access to the internet, I know this because when I got DC (and lost web access) I connected to another router and it still didn't work, so the problem is that the computer blocks web access for a bit.
But the worst part of it all is that when I get DC I can't open the client anymore it says "Updating patcher,please wait, attempt to connect 1" and it's not just for neverwinter, I can't connect to LoL either, I have to reboot my computer, this is just incredibly frustrating.
Update: The problem comes no doubt from the game, I was playing LoL and installing the game (after having unnistalled because it bugs my connection to everything) and it broke my connection to my router as well as bugging all my games again and not letting me connect.
Here, have a good old DxDiag report (had to .zip it because of the board .txt file size limit).
Let me know if there are any more informations I can give you about my specs.
and any relevant information (i.e. when the DCs happen, what kind of router you have, what fixes have you found - like disabling voice chat)
I keep getting randomly DC'd once when loading a dungeon and twice while walking on a normal zone, I also lose my computer's internet access when it happens and can't log back again for a while (timeout when trying to start the updater). I tried to disable the voice chat like suggested but it doesn't fix the issue.
My router is a very [censored] one nobody in the world use (Pirelli Centro Grande with a [censored again] ISP software layer), what kind of information do you need about it ?
A friend of mine has the same problem but she only seem to have it during when she is connected with wireless internet.
And her boy friend on the same network doesnt disconect at all.
So if most of the players with this problem are using wireless try and put an cable in your laptop (or PC) and see if that helps.
I think this game has allot of micro packs sent witch will be interupted by the smalest interuption (wireless always keeps getting interuped by other singals that being sent truth the line of connection).
Comments
yes same issues... and you are not the only one I as well as many others have posted on this... but no bloody answers..... if u scan post will see many complained about this... we just are frustrated and gaved up
I was able to play a little earlier today, but now in the evening/night, it's unplayable. I've tried to finish this foundry for 3 hours now.
Also, does not happen with any other mmos/games/anything.
Turn off any programs. Including skype, that may confilict.
Internet disconnects at the level you're describing can only be a problem with the modem or a problem with the physical connection. Right now, with the temperature changing, such problems are common. Your most practical option is to call your ISP and ask them to send out a tech to check your connection.
This is not the case. As many of us have mentioned this game temporarily disconnects internet service after we are disconnected from the game. This is the only game I have played that has done this and I am able to play many other mmo's without this happening. Read my previous posts, this is not an issue with my isp or my router not a problem with the modem, it is a problem within the games net files or a compatibility issue of some sort. It honestly is affecting quite a few people and those that are discounting it as some type of modem or router connection and aren't having the issue themselves and haven't been through every troubleshooting step in the world shouldn't bother leaving feedback because it isn't helping us resolve the issue. I for one would like to get to the bottom of this and when I hear people say that they are looking into it to me it just means that they are compiling a list of posts that have similar issues and deciding if it's a high enough priority to really dive into at this time. The truth is there is an issue with the server not responding and the game temporarily disabling internet connection. I played swtor and had it running all day today while switching back and forth between that and games of dota 2 and I had no problems, I do it all the time. however this game and only this game is creating this problem and the posts in this thread need to be related to those having the problem and not random users that aren't having the issue telling us what it can and cant be.
1) Router is overheating and is shutting down. - to prevent this put the router on the side and not ontop of anything such as a cable box. This will ensure proper ventilation.
2) the router is on a metal desk or by other wireless devices, eg) microwave, which is causing interference.
3) the router is recieving too much signal which may be causing it to drop.
He visits many houses that say they play games or surf the web for 10min or so then get dropped connection for about 30min or so. then the cycle repeats.
I hope this helps your problem, if not i suggest talking to your ISP, and schedule a visit from a technician.
Wow...ok I can stream a youtube video play swtor and dota 2 all at the same time for hours on end and never have even a minor hiccup or disconnect and never have a temporary disconnect from the internet. THIS IS AN ISSUE WITH THE GAME!!! This game and only this game creates the issue, I don't have my **** router by my microwave jesus.... my router is always cool to the touch it's not overheating and the connection isn't dropped for 30 minutes or so it is literally like a 15-30 second disrupt in the internet connection. But again I need to stress that we are getting away from the issue at hand here. Many are having this real issue with the game and we need to stay focused on the fact that it is the game client and something wonky causing the server not to respond and temporarily confuse our system into believing the internet connectivity is lost. I have spoken to my ISP and had a tech come to the house. He told me that I have a top of the line router and modem and that the signal from the modem to the router is never lost during this issue. Which is why all other wireless devices in my house are not affected during the disconnect and temporary internet disruption on my machine. Im getting tired of not speaking with a dev or someone who knows a little more so I can actually have an intelligent conversation and discuss some of the underlying issues that may be at play here.
Sometimes when my internet dies, also dies in my notebook and my brother's pc :C but only for a short time and sometimes for 3 minutes
The cause of the drops was found to be a feature in NetGear routers at the time (and some others) called SPI (Stateful Packet Inspection). The issue it was triggering on were OOB (Out of Band) communications to IP addresses. This would occur when PunkBuster used the same socket the game used to send a packet to an address that the initial connection was not defined as. The router would falsely identify this as malicious and kill the connection. Eventually the game would recreate the connection and the hang stopped. Different routers may handle this differently, from killing just that connection, to killing all connections, to just killing that hosts connection. So look for something that might resemble SPI or some other form of packet inspection and validation. That could be your cause.
I do not know the game's backend working, tonight I'll fire up wireshark and do a network capture and see. If anyone was net savy and wanted to run wireshark and a capture you may be able to identify when and possible exactly what packet was killing your connection. A pcap of your traffic when your connection dies would go most of the way to identifying the cause.
Disable Voice Chat and you can play
Thanks a lot!
But the worst part of it all is that when I get DC I can't open the client anymore it says "Updating patcher,please wait, attempt to connect 1" and it's not just for neverwinter, I can't connect to LoL either, I have to reboot my computer, this is just incredibly frustrating.
Update: The problem comes no doubt from the game, I was playing LoL and installing the game (after having unnistalled because it bugs my connection to everything) and it broke my connection to my router as well as bugging all my games again and not letting me connect.
Let me know if there are any more informations I can give you about my specs.
I keep getting randomly DC'd once when loading a dungeon and twice while walking on a normal zone, I also lose my computer's internet access when it happens and can't log back again for a while (timeout when trying to start the updater). I tried to disable the voice chat like suggested but it doesn't fix the issue.
My router is a very [censored] one nobody in the world use (Pirelli Centro Grande with a [censored again] ISP software layer), what kind of information do you need about it ?
And her boy friend on the same network doesnt disconect at all.
So if most of the players with this problem are using wireless try and put an cable in your laptop (or PC) and see if that helps.
I think this game has allot of micro packs sent witch will be interupted by the smalest interuption (wireless always keeps getting interuped by other singals that being sent truth the line of connection).