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Forums > Home› Neverwinter Discussion › Bug Reports (PC)
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Can't open launcher

zemulezemule Member, Neverwinter Beta Users Posts: 0 Arc User
edited May 2013 in Bug Reports (PC)
I'm getting the following error everytime I try to open the launcher:

"Unable to establish connection to patch server. Please check your Internet connection."

It was working just fine yesterday even though I was getting a different error at the start of the OB, but after downloading a fix it worked fine.
images?q=tbn:ANd9GcT7uxpTquFr7-3n7fzis5KvM2sw6EEg9Cwn5dx4h2vQjc8WMNpuHQ
Post edited by zemule on
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    sl6yersl6yer Member Posts: 4 Arc User
    edited May 2013
    i can't get the launcher running at all, i did 1 time but then i wasn't able to log in, it said my user or pass were incorrect, it was the correct once i triple checked
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    knniesterknniester Member Posts: 1 Arc User
    edited May 2013
    After the latest patch(10-15 min ago), I got this: nvtelenhe.png
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    mirsel11mirsel11 Member Posts: 1 Arc User
    edited May 2013
    knniester wrote: »
    After the latest patch(10-15 min ago), I got this: nvtelenhe.png

    I have the same problem =(
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    grokmargrokmar Member Posts: 1 Arc User
    edited May 2013
    knniester wrote: »
    After the latest patch(10-15 min ago), I got this: nvtelenhe.png

    Same here.
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    kazzmannkazzmann Member Posts: 1 Arc User
    edited May 2013
    Im getting the same problem as knniester !
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    dicksaplentydicksaplenty Member Posts: 1 Arc User
    edited May 2013
    I'm getting the blank launcher screen as well.
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    pinkysansbrainpinkysansbrain Member, Neverwinter Beta Users Posts: 3 Arc User
    edited May 2013
    Ah yes, the Great White Launcher has returned. No worries, I'm sure it'll all be ironed out in an hour or two.
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    captncarnage25captncarnage25 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 43
    edited May 2013
    blank box launcher here as well.
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    zorpennzorpenn Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 146 Bounty Hunter
    edited May 2013
    Maintenance is not over yet guys.
    Debugging is twice as hard as writing the code in the first place. Therefore, if you write the code as cleverly as possible, you are, by definition, not smart enough to debug it.
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    jaemiinejaemiine Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 0 Arc User
    edited May 2013
    Blank launcher here as well. My husband got it yesterday (the only day he would have been able to play) and thought maybe his files were corrupted. He uninstalled, and redownloaded everything. Still didn't work.
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    mindrahnmindrahn Member Posts: 2 Arc User
    edited May 2013
    I'm guessing it's because of the maintenance.. :)
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    thebrain11thebrain11 Member Posts: 2 Arc User
    edited May 2013
    same problem.
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    zhaozhilongzhaozhilong Member Posts: 0 Arc User
    edited May 2013
    just dowloaded game seems im haveing same problem when launching game just get a blank screen, ahh ok lol ppl posting same time as me about maintinence, well guess Ill go back to GW2:)
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    arrow124arrow124 Member Posts: 1 Arc User
    edited May 2013
    again white screen like yesterday :/
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    yoboiyoboi Member Posts: 11 Arc User
    edited May 2013
    u get the launcher to load if u reboot for some strange reason..... but it will crash when u hit login. seeing as a crash-report box pops up, i dont think its cuz they have a maint (and it worked fine until the game updated) :P

    and while on things not working... the popup box shuts down after 2 secs.. gl trying to type a reason for the crash there...

    the white screen is most probaly a login server "issue" (read like a queue for the game login). it just went 1995 on me (all gfx were gone, just links and plain text).
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    leacho1993leacho1993 Member Posts: 2 Arc User
    edited May 2013
    yoboi wrote: »
    u get the launcher to load if u reboot for some strange reason..... but it will crash when u hit login. seeing as a crash-report box pops up, i dont think its cuz they have a maint :P

    Same trouble here.
    After several tries the launcher loads but as soon as I hit login, a crash report appears and it won't even let me send a report!

    Such a shame. I've been waiting to play the game for so long :(
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    nortrilennortrilen Member Posts: 4 Arc User
    edited May 2013
    I'm getting the blank launcher screen as well.
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    pinkysansbrainpinkysansbrain Member, Neverwinter Beta Users Posts: 3 Arc User
    edited May 2013
    zorpenn wrote: »
    Maintenance is not over yet guys.

    It's got nothing to do with maintenance, though.
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    nuratarnuratar Member, Neverwinter Beta Users Posts: 3 Arc User
    edited May 2013
    zorpenn wrote: »
    Maintenance is not over yet guys.

    Zorp, the launcher itself does not start. It fails to start, not to connect to the server. It's pure-white (like the screenshot above), it does nothing, sometimes (twice for me) it starts, but as soon as you fill the login data and hit enter, the "ups, it crashed" pop-up shows up (but vanishes before I can fill up any info about the crash).
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    cronabbcronabb Member Posts: 11 Arc User
    edited May 2013
    Same here, and the launcher as been acting like that even before the maintenance started.
    I have to launch it like 10 times, before being able to log in game.
    It's not funny at all actually, considering the game is pretty good:\
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    kirafykirafy Member Posts: 2 Arc User
    edited May 2013
    Same problem here. Can we please get some help?
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    beertheelderbeertheelder Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    Hi, i found this on support forum:
    Originally Posted by okottekoneko
    nevermind i eventually found a fix.

    download this file
    http://download.perfectworld.com/nw/...everwinter.exe

    and over wright the file in c:/users/games/cryptic studios.

    run as admin.

    It works for me, maybe helps you guys.

    IMPORTANT EDIT: apologize guys. White screen on launcher too. That fix the problem for launcher auto-update.
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    cronabbcronabb Member Posts: 11 Arc User
    edited May 2013
    Did that, sometimes it works, sometimes not. It's a mess.
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    kirafykirafy Member Posts: 2 Arc User
    edited May 2013
    beertheelder wrote: »
    Hi, i found this on support forum:



    It works for me, maybe helps you guys.

    The link is broken?
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    kesrikesri Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 22 Arc User
    edited May 2013
    No guarantees, but here's a thread that has suggested fixes for several launcher problems:

    http://nw-forum.perfectworld.com/showthread.php?162831-Launcher-issues-Read-the-first-post-for-solutions&highlight=launcher+errors
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    yoboiyoboi Member Posts: 11 Arc User
    edited May 2013
    Let's try it this way. It white-screens because the login page/server is beeing hammered (like a ddos). That's why it wont load, would be nice if they popped in an error msg instead of just going white.

    Don't worry.. The game isnt up yet anyways (i just got thru, just to time out trying to get my char page)

    Edit: i could just login without a crash. I think they actually made it crash on purpose... thats effing <font color="orange">HAMSTER</font>.
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    sad7panda7facesad7panda7face Member Posts: 1 Arc User
    edited May 2013
    zorpenn wrote: »
    Maintenance is not over yet guys.

    you will have to forgive me but when will maintenance be over?
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    beertheelderbeertheelder Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    (New link added April 30th, 2013)
    http://download.perfectworld.com/nw/...everwinter.exe
    or
    http://files.playneverwinter.com.s3....everwinter.exe

    View it here
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    th3d3m0nicth3d3m0nic Member Posts: 1 Arc User
    edited May 2013
    Launch it from the command prompt. I don't know why but it works.
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    beertheelderbeertheelder Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    kirafy wrote: »
    The link is broken?

    (New link added April 30th, 2013)
    http://download.perfectworld.com/nw/...everwinter.exe
    or
    http://files.playneverwinter.com.s3....everwinter.exe

    View it here
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