Getting "Connection to the account server timed out"? [Solved]

atiaxi · February 2013

I was getting this error earlier today and figured out why:

I'd forgotten where on the system I installed the game (it installed to C:\users\public\games\ rather than a place I'm used to) and so did a search. From there I launched "GameClient.exe". This runs the client without running the patcher and, it turns out, it kinda needs that patcher.

So, anyone else with this error: run the patcher first. For me it was installed in C:\users\public\games\Cryptic Studios\Neverwinter.exe

pyrosmurf · February 2013

That and make sure you don't use any of the proxies yet !

Seems they are not set up

subphase · March 2013

Well i still got this problem... Even through i use launcher i still get timed out when it comes to "connecting to the login server". And ideas?

hannibal282 · April 2013

same problem here...

arnathos · April 2013

many ppl in other threads/forums say they have same issue. Similarities to all of those is that they do not have HOTN or Guardian. coincidence maybe?

paragon33 · April 2013

http://nw-forum.perfectworld.com/devtracker.php

sominator · April 2013

If you've bypassed the launcher, there will definitely be an "Account Error" timeout message.

If you haven't bypassed the launcher, can you please provide us with more info? We'd like to look into the issue.

Thanks!

taesy · April 2013

same problem when i bypas the launcher i get a time out when i start the launcher and log in i get an error.

taesy · April 2013

In adition i think my launcher doesnt look as it should be. For instance a white backgound.

mikeboy63 · April 2013

my problem is that the patcher starts in white color and stays like that . nothing is shown . just white background . i tried to open as admin ,. the same . anyone can help ?

infraynorr · April 2013

Same error, launcher is white, then I tried it again; got this error list when it says "Trying to update the launcher. Please be patient.
"130430 18:06:35 2 [1] ESC : The patchclientlib is internally recording error code : 33\nThe patchclient got a message while it was in a state with no response function - No response for some command in autoupdate state
130430 18:06:35 4 [1] ESC : The patchclientlib is returning error code : 33\nThe patchclient got a message while it was in a state with no response function
130430 18:06:35 5 [1]: Launcher PCL Error The patchclient got a message while it was in a state with no response function"

daroska · April 2013

arnathos wrote: »

many ppl in other threads/forums say they have same issue. Similarities to all of those is that they do not have HOTN or Guardian. coincidence maybe?

Nope. I've got HOTN and also am getting the message.

For developers looking at this thread, this might help, as I've gotten this on trying to work with the launcher:

"The patchclient got a message while it was in a state with no response."

daroska · April 2013

arnathos wrote: »

many ppl in other threads/forums say they have same issue. Similarities to all of those is that they do not have HOTN or Guardian. coincidence maybe?

Nope. I've got HOTN and also am getting the message.

For developers looking around, I've received this when trying to work with the launcher:

"The patchclient got a message while it was in a state with no response."

kloonike · April 2013

I had the same errors, but I kept re-launching the updater until it worked (timeouts etc). GL guys.

wrathloki · April 2013

paragon33 wrote: »

http://nw-forum.perfectworld.com/devtracker.php

Well, I HAD to bypass the launcher... because there is no dang launch button!! just saying... I know it's a beta launch, but it doesn't launch. lol

ratbuddy · April 2013

Found this by googling. I was getting the connection to the account server timed out thing, because the game didn't make a start menu entry at all, and when I went looking for the .exe, I assumed it would be the one in the Neverwinter folder, E:\games\Cryptic Studios\Neverwinter\Live\GameClient.exe

I don't wanna seem pushy, but having a start menu entry is pretty standard...

vincenttorres · May 2013

I've literally tried everything you guys are saying and i still get the can't connect to login server message... this is bogus....

kesri · May 2013

arnathos wrote: »

many ppl in other threads/forums say they have same issue. Similarities to all of those is that they do not have HOTN or Guardian. coincidence maybe?

Your sample was too small. I am a Founder and the game ran fine during the preview, but now I'm having launcher problems.

I solved it yesterday by downloading the launcher file (found a link somewhere, I'm actually looking for it again) and running that instead of a shortcut or the installed launcher. That worked yesterday. It did not work this morning. Same problem. White box, upper right hand corner saying the launcher encountered an error and was trying to connect. Then a large white box saying something to the effect that the launcher got a response when it wasn't expecting one -- it is an oddly worded message but, unless it was badly translated from some other language, that is the gist of it - response when it wasn't looking for one. I have the message written down at home, but I'm at work right now.

vincenttorres · May 2013

I had no problems logging in yesterday aside from the long wait time to get in, but now all of a sudden it's not working. I'm continuing to receive the "connection to login servers has timed out message" And after reading some of these comments (thanks by the way) I'm noticing that I don't have an .exe file either... however if it worked yesterday why isn't it working today??? I've been really trying to hype this game up, but this is a serious case of disappointment for me... I'll be checking back here and there. Please if anyone else has some insight post on here because I can't find any other forums that are even dealing with this issue...

thanks!!

belaam75 · May 2013

The Server Status is showing up as a red dot for me with a note to check the forums for what is going on with "Shard Maintenance". Not that I see any such forum. So possibly, servers are down until 11am PST... but who really knows?

edit: found it... it's under General Discussion... which seems like an odd place for server status, but whatever.
http://nw-forum.perfectworld.com/showthread.php?167051-Neverwinter-maintenance-05-01-13

kesri · May 2013

belaam75 wrote: »

The Server Status is showing up as a red dot for me with a note to check the forums for what is going on with "Shard Maintenance". Not that I see any such forum. So possibly, servers are down until 11am PST... but who really knows?

There are several threads in the Dev Tracker about the maintenance and they did have an announcement posted on the Gateway this morning, but I didn't see any on the main page or in the "News and Announcements" forum. They need to get a process in place for these announcements - not hit and miss, or here and there.

manwevala1 · May 2013

hello, i keep getting the massage that the connection to the server has timeed out every time i try to log into the game, can someone say how to fix this, if conntacted support and well without going into much detail it didnt help, im starting to give up on my favorite game pls someone help me

chaotics7rife · May 2013

I'm not sure if this will help anyone though I'm sure it will, but on the launcher after it checks for a patch and says 'ready' hold the mouse pointer over the ready then move it to the right staying in line the pointer will become a hand though there is nothing there click and the game will launch, i was getting this error but as soon as i done this i got in meaning the LAUNCH or PLAY button is invisible on the launcher. hope this helps

dabreo1 · May 2013

but when i run the patcher it restarts the download

bedaware · May 2013

I think i've found a solution. I've always had login issues and never really noticed what i've done to get pass the "account login time out" and the "server login time out". So today I tried to take notice of what i've been doing.

Each time it fails I get to the login screen in the game and the "Remember login" is turned on. Every time I uncheck "Remember login" and close the game, Im able to start the game from the launcher with no problems.

Just encountered another solution, if the above doesn't work. I've set my screen options to "Maximized Window" instead of "Full Screen"-mode. This also apparently worked for me.

(Btw its on to different PC's i've encountered the error, so thats is why i got the two solutions, and now i combine them. Better safe than sorry)

bedaware · May 2013

dabreo1: Have you checked, that the folder the launcher downloads to is the Neverwinter-folder? It could be, that it is "looking" in a wrong folder and therefore starts to download the game.

ticklemepsycho52 · July 2013

I run the launcher and it just shows up at the bottom toolbar, it looks normal but it doesnt open to a bigger screen or anything. Then i run the game client (doing both as an administrator by the way) and i still get the server connection timeout. What i dont understand is when i first downloaded it two days ago it worked fine.

notsila · July 2013

chaotics7rife wrote: »

I'm not sure if this will help anyone though I'm sure it will, but on the launcher after it checks for a patch and says 'ready' hold the mouse pointer over the ready then move it to the right staying in line the pointer will become a hand though there is nothing there click and the game will launch, i was getting this error but as soon as i done this i got in meaning the LAUNCH or PLAY button is invisible on the launcher. hope this helps

My problem was resolved with this posted!!! Thank you Chaotics7rife

miglantz · August 2013

ticklemepsycho52 wrote: »

I run the launcher and it just shows up at the bottom toolbar, it looks normal but it doesnt open to a bigger screen or anything. Then i run the game client (doing both as an administrator by the way) and i still get the server connection timeout. What i dont understand is when i first downloaded it two days ago it worked fine.

The same thing happend to me today.
Any 1 know what to do ?

liljeborg · August 2013

Got the same issue here and I think I found the problem, not the solution. I tried to log another game since neverwinter didnt work for me and they said I had cmd error 5 issues.
Dont know how since I never had the problem before and the only new thing on my computer is neverwinter and I dont know how to fix it. If anyone know please inform me how, tried it all.

zaurixx · October 2014

I know this is an old thread, but it is better than starting a new one about an old issue. I have been having this issue a lot lately because I don't have my system on a constant connection anymore. It seems that when ARC is not noticing a connection even though the game login screen is up, the connection times out trying to connect to the authentication server. When I click ARC to reconnect it resolves the connection time out issues.

Personally, I think it is <edited> to have ARC force your path to the authentication serve via a path that is not direct, but that is only how it appears to act. In reality it may be different, but I am not developer or code writer, so this is just guess work.

Best of luck to anyone who is having the same issues. Just make sure ARC is not saying it is disconnected.

Getting "Connection to the account server timed out"? [Solved]

Comments