Please help cant login to the game since yesterday. Stuck at patching..

deepscythe · April 2013

Hi i really cant login to the game since yesterday. anyone having the same problem as me? i bought the hero pack and downloaded the client. but im having issues logging in. i enumerated the things i tried below.

1. downloaded client from your site. "Neverwinter NW.1.20130416a.3"
2. installed the game.
3. after entering my login details i immediately get an error saying "oops your cryptic application has crashed"
4. i disabled my firewall, uninstalled teamviewer and xfire
5. after above step i was able to patch 3.xxgb but when i click play i see the cryptic screen then crashes again same error.
6. i checked updates on my machine and drivers on my video card etc.. all is updated.
7. tried again and now its just stuck on patching but nothing happens.
8. i uninstalled. deleted cryptic folder. and reinstalled again and "ran as administrator"
9. i disabled UAC
10. still no go.
11. tried different compatibility modes still stuck at patching no errors but nothing happens.

i'm running out of things to check. any suggestions will be much appreciated.....

doowie1982 · April 2013

You are 100% sure that you system meets the requirements to play Neverwinter?

Have you also ran an RAM Check to make sure there is no issues with the progress becoming stuck within the ram memory, which could be causing the application crash?

Are you also using a laptop or a desktop?

famousamos · April 2013

deepscythe wrote: »

Hi i really cant login to the game since yesterday. anyone having the same problem as me? i bought the hero pack and downloaded the client. but im having issues logging in. i enumerated the things i tried below.

1. downloaded client from your site. "Neverwinter NW.1.20130416a.3"
2. installed the game.
3. after entering my login details i immediately get an error saying "oops your cryptic application has crashed"
4. i disabled my firewall, uninstalled teamviewer and xfire
5. after above step i was able to patch 3.xxgb but when i click play i see the cryptic screen then crashes again same error.
6. i checked updates on my machine and drivers on my video card etc.. all is updated.
7. tried again and now its just stuck on patching but nothing happens.
8. i uninstalled. deleted cryptic folder. and reinstalled again and "ran as administrator"
9. i disabled UAC
10. still no go.
11. tried different compatibility modes still stuck at patching no errors but nothing happens.

i'm running out of things to check. any suggestions will be much appreciated.....

Are you able to go to control panel and try to repair the game app?

doowie1982 · April 2013

Also don't forget the basic one of running the computer is safe mode with internet and then running the application. Sometimes that can actually work for some weird reason.

xratas · April 2013

Had same problem after crash in BWE4. Restarting computer solved the issue for me.

deepscythe · April 2013

doowie1982 wrote: »

You are 100% sure that you system meets the requirements to play Neverwinter?

Have you also ran an RAM Check to make sure there is no issues with the progress becoming stuck within the ram memory, which could be causing the application crash?

Are you also using a laptop or a desktop?

i have a laptop and desktop and having the same problem.... :eek:

below are my specs from dxdiags

System Information

Time of this report: 4/27/2013, 01:50:27
Machine name: HP-HP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HPE-398d
BIOS: 07/12/10 14:03:04 Ver: 6.12
Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 8192MB RAM
Available OS Memory: 8152MB RAM
Page File: 6295MB used, 10005MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

DxDiag Notes

Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

deepscythe · April 2013

doowie1982 wrote: »

Also don't forget the basic one of running the computer is safe mode with internet and then running the application. Sometimes that can actually work for some weird reason.

i tried this just now.. same..

((((((

deepscythe · April 2013

xratas wrote: »

Had same problem after crash in BWE4. Restarting computer solved the issue for me.

restarted multiple times already..

((

therealkyriell · April 2013

Your DXDIAG doesnt seem to report a video card. What is your video hardware? Also, you ran the 32 bit dxdiag on a 64 bit OS. Try running the 64 bit dxdiag... and be aware, HP *loves* to ship computers with on-motherboard "Intel Hi-def video" hardware.

If you don't have a separate video card, chances are thats your issue.

deepscythe · April 2013

therealkyriell wrote: »

Your DXDIAG doesnt seem to report a video card. What is your video hardware? Also, you ran the 32 bit dxdiag on a 64 bit OS. Try running the 64 bit dxdiag... and be aware, HP *loves* to ship computers with on-motherboard "Intel Hi-def video" hardware.

If you don't have a separate video card, chances are thats your issue.

NVIDIA GTX 260 - would this meet the requirement?

doowie1982 · April 2013

What graphics card are you using in both the laptop and the desktop?

doowie1982 · April 2013

Also if you want you can private message me your full dxdiag and msinfo and I will try and have a look.

Also if you have any anti-virus running in the background while trying to do this (loading the launcher) turn the off. If you are using Norton, uninstall that <font color="orange">HAMSTER</font> instantly as that's a source of a lot of major problems.

deepscythe · April 2013

therealkyriell wrote: »

Your DXDIAG doesnt seem to report a video card. What is your video hardware? Also, you ran the 32 bit dxdiag on a 64 bit OS. Try running the 64 bit dxdiag... and be aware, HP *loves* to ship computers with on-motherboard "Intel Hi-def video" hardware.

If you don't have a separate video card, chances are thats your issue.

hmmm good thing you mentioned i forgot to click 64bit in dxdiag. heres the 64bit logs with display adapter.

System Information

Time of this report: 4/27/2013, 02:04:52
Machine name: HP-HP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HPE-398d
BIOS: 07/12/10 14:03:04 Ver: 6.12
Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 8192MB RAM
Available OS Memory: 8152MB RAM
Page File: 6470MB used, 9830MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

DxDiag Notes

Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

Card name: NVIDIA GeForce GTX 260
Manufacturer: NVIDIA
Chip type: GeForce GTX 260
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_05EA&SUBSYS_075310DE&REV_A1
Display Memory: 4066 MB
Dedicated Memory: 1763 MB
Shared Memory: 2303 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: HP x23LED Series Wide LCD Monitor
Monitor Model: HP x23LED
Monitor Id: HWP2911
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.1106 (English)
Driver Version: 9.18.13.1106
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/26/2013 00:32:38, 18055184 bytes

denverash2013 · April 2013

I have the same problem, tried uninstalling the current one and installing a new client I just downloaded. After pressing Play I get a "cryptic" on the full screen and then the crash message.

Here are my specs:

System Information

Time of this report: 4/26/2013, 21:10:57
Machine name: KADAWAN
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 05/11/12 17:21:08 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
Memory: 16384MB RAM
Available OS Memory: 16346MB RAM
Page File: 3601MB used, 29087MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

DxDiag Notes

Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

Card name: NVIDIA GeForce GTX 660 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 660 Ti
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1183&SUBSYS_118310B0&REV_A1
Display Memory: 4042 MB
Dedicated Memory: 1994 MB
Shared Memory: 2047 MB
Current Mode: 1920 x 1200 (32 bit) (59Hz)
Monitor Name: SyncMaster 2443(BWPlus/BWXPlus/FWPlus/FWXPlus/BWTPlus)(Analog)
Monitor Model: SyncMaster
Monitor Id: SAM0586
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.1106 (English)
Driver Version: 9.18.13.1106
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/26/2013 00:32:38, 18055184 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-52C3-11CF-5277-8E311CC2C435}
Vendor ID: 0x10DE
Device ID: 0x1183
SubSys ID: 0x118310B0
Revision ID: 0x00A1
Driver Strong Name: oem85.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section062:9.18.13.1106:pci\ven_10de&dev_1183
Rank Of Driver: 00E02001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

doowie1982 · April 2013

Did both of you play in any of the beta weekends?

Because system wise you both are perfectly fine, so this is not a hardware related issue, but software/drivers.

Have you tried to maybe use the new beta drivers that were released this month? I remember reading quickly that it had some improvements for Neverwinter.

denverash2013 · April 2013

I was able to play only in the first beta weeken, on the next ones I had wither patching issue, either client crashing.

deepscythe · April 2013

denverash2013 wrote: »

I was able to play only in the first beta weeken, on the next ones I had wither patching issue, either client crashing.

what do you mean by beta drivers? i only downloaded the client from the site itself direct download.

deepscythe · April 2013

denverash2013 wrote: »

I have the same problem, tried uninstalling the current one and installing a new client I just downloaded. After pressing Play I get a "cryptic" on the full screen and then the crash message.

Here are my specs:
System Information
Time of this report: 4/26/2013, 21:10:57
Machine name: KADAWAN
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 05/11/12 17:21:08 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
Memory: 16384MB RAM
Available OS Memory: 16346MB RAM
Page File: 3601MB used, 29087MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: NVIDIA GeForce GTX 660 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 660 Ti
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1183&SUBSYS_118310B0&REV_A1
Display Memory: 4042 MB
Dedicated Memory: 1994 MB
Shared Memory: 2047 MB
Current Mode: 1920 x 1200 (32 bit) (59Hz)
Monitor Name: SyncMaster 2443(BWPlus/BWXPlus/FWPlus/FWXPlus/BWTPlus)(Analog)
Monitor Model: SyncMaster
Monitor Id: SAM0586
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.1106 (English)
Driver Version: 9.18.13.1106
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/26/2013 00:32:38, 18055184 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-52C3-11CF-5277-8E311CC2C435}
Vendor ID: 0x10DE
Device ID: 0x1183
SubSys ID: 0x118310B0
Revision ID: 0x00A1
Driver Strong Name: oem85.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section062:9.18.13.1106:pci\ven_10de&dev_1183
Rank Of Driver: 00E02001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
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{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
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{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

yes i get to see the cryptic screen and then crashes. this is the error now.

Fatal Error

Fatal Error: Error decompressing data. Verifying Files in the launcher may fix this issue.: Technical Details: Error decompressing data. Verifying Files in the launcher may fix this issue.: Texture_Library/System/Engine/White.Wtex:

OK

therealkyriell · April 2013

Yes, it exceeds the recommended. Does it have dedicated vRAM or only shared vRAM, and have you updated to the latest driver for it?

doowie1982 · April 2013

Yeah they both have the latest normal drivers from nvidia.

I was referring to them giving the beta drivers a try that were released 3 days ago.

GTX 260 beta drivers: http://www.nvidia.co.uk/object/win8-win7-winvista-64bit-320.00-beta-driver-uk.html

GTX 660 Ti beta drivers: http://www.nvidia.co.uk/object/win8-win7-winvista-64bit-320.00-beta-driver-uk.html

Ah okay they are both the same link, but maybe this will work to allow you both to get by the crash you are having. Personally I know I haven't updated my drivers for a good couple of months

denverash2013 · April 2013

I just tried with the latest nvidia drivers version 320.00 and is still crashing.

There is something in the logs, so this is most likely related to patching.

130426 18:41:16 2 Client[0 [NOENT]]: Read wrong number of bytes: 13
130426 18:41:16 3 Client[0 [NOENT]]: Missing DataList in Hogg file: 18
130426 18:41:16 4 Client[0 [NOENT]]: Unable to read from hogg file! : 18

130426 18:41:15 1 Client[0 [NOENT]]: Using HTTP patching: server micro.nwhttppatch.crypticstudios.com port 80 prefix Night
130426 18:41:16 5 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read

doowie1982 · April 2013

Hmmmm, can you turn off your router for 30 seconds and then turn it back on. Maybe doing a packet flush may help.

denverash2013 · April 2013

ok, is fixed. I had to remove the .patch folder

deepscythe · April 2013

doowie1982 wrote: »

Yeah they both have the latest normal drivers from nvidia.

I was referring to them giving the beta drivers a try that were released 3 days ago.

GTX 260 beta drivers: http://www.nvidia.co.uk/object/win8-win7-winvista-64bit-320.00-beta-driver-uk.html

GTX 660 Ti beta drivers: http://www.nvidia.co.uk/object/win8-win7-winvista-64bit-320.00-beta-driver-uk.html

Ah okay they are both the same link, but maybe this will work to allow you both to get by the crash you are having. Personally I know I haven't updated my drivers for a good couple of months

i tried the beta driver same error...

deepscythe · April 2013

denverash2013 wrote: »

ok, is fixed. I had to remove the .patch folder

omg good for u mate! did u delete that folder?

doowie1982 · April 2013

Ah good to know you were able to get it fixed Denverash, hopefully the same method will help Deepscythe

deepscythe wrote: »

omg good for u mate! did u delete that folder?

Deep, just try moving it to another location and renaming the folder, for just in case purposes.

deepscythe · April 2013

doowie1982 wrote: »

Ah good to know you were able to get it fixed Denverash, hopefully the same method will help Deepscythe

Deep, just try moving it to another location and renaming the folder, for just in case purposes.

i renamed and moved it out but same error... im getting drained i just want to play for the love of god... anything else you did denverash?

denverash2013 · April 2013

yes, i deleted more before that: cache, prepatch, Microsoft.VC80.CRT folders and GameClient.exe file

deepscythe · April 2013

denverash2013 wrote: »

yes, i deleted more before that: cache, prepatch, Microsoft.VC80.CRT folders and GameClient.exe file

tried deleting those but same error for me... im going nutzz!! haha!

isomorphism · April 2013

Hi guys, Cryptic programmer here.

I'm sorry to hear that you guys are having trouble patching up to get into the game. The first thing you should do is head over to Tech Support and file a ticket so our troubleshooting team can help figure out what's going on ASAP.

If you are seeing errors about reading files, you should first rule out a problem with your hard disk or RAM. Specifically, the errors about "hoggs," "DataList," or "patchclientlib" all indicate something that is disk or RAM-related. Problems with one of those two components are one of the largest causes of this sort of problem.

To check hard disk:
Open the Windows "Event Viewer" and look for any errors about the hard disk. Usually they'll show up with a red icon and say something like "corruption" or "bad sectors."

To check RAM:
A. On Windows 7 or higher, run the "Windows Memory Diagnostic" tool that comes with Windows.
B. On other versions of Windows, there is no built-in tool, so you will have to use a third-party tool such as the excellent free tool Memtest86+ http://www.memtest.org/

If both of the above are clean, I would suggest uninstalling the game and running the installer again.

Tech Support will be able to help you with the above, if you have any questions, and they will also have more ideas for things you can try.

deepscythe · April 2013

isomorphism wrote: »

Hi guys, Cryptic programmer here.

I'm sorry to hear that you guys are having trouble patching up to get into the game. The first thing you should do is head over to Tech Support and file a ticket so our troubleshooting team can help figure out what's going on ASAP.

If you are seeing errors about reading files, you should first rule out a problem with your hard disk or RAM. Specifically, the errors about "hoggs," "DataList," or "patchclientlib" all indicate something that is disk or RAM-related. Problems with one of those two components are one of the largest causes of this sort of problem.

To check hard disk:
Open the Windows "Event Viewer" and look for any errors about the hard disk. Usually they'll show up with a red icon and say something like "corruption" or "bad sectors."

To check RAM:
A. On Windows 7 or higher, run the "Windows Memory Diagnostic" tool that comes with Windows.
B. On other versions of Windows, there is no built-in tool, so you will have to use a third-party tool such as the excellent free tool Memtest86+ http://www.memtest.org/

If both of the above are clean, I would suggest uninstalling the game and running the installer again.

Tech Support will be able to help you with the above, if you have any questions, and they will also have more ideas for things you can try.

nothing extraordinary when i went to eventvwr.exe. i ran the free memtest tool and passed.

last option i can think of was to restore my machine to factory settings basically reinstalling the OS. i was doubtful at first a. because i dont think its a hardware issue but reading isomorphism's first line makes me doubt myself back and b. who here loves reinstalling OS? so after a cup of coffee and a few sticks of cigs i blindly restored my machine to factory settings and...

holy shhhhhhh im able to login now!!! so i guess it really is a hardware problem. bad sectors on my drive? i dunno and i dont care coz im now level 5 hahahahah @isomorphism @denverash2013 @doowie1982 thanks for all the input guys!!!!!

@isomorphism man i love what you guys did to this game. my $200 is worth it! and thanks for taking the time to read and reply to my thread this is the only game i played where the programmer actually helps out and answer in forums. thanks again!

Please help cant login to the game since yesterday. Stuck at patching..

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