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Forums > Home› Neverwinter Discussion › General Discussion (PC)

When will TL2 pre-purchasers get keys?

adamnoxadamnox Member, Neverwinter Beta Users Posts: 0 Arc User
edited February 2013 in General Discussion (PC)
I think we should get them by now eh?
Post edited by adamnox on

Comments

  • magmofdmagmofd Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 108 Bounty Hunter
    edited February 2013
    http://nw-forum.perfectworld.com/showthread.php?30761-Neverwinter-Beta-Weekend-details-Read-this-first!

    read the 1st post
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  • adamnoxadamnox Member, Neverwinter Beta Users Posts: 0 Arc User
    edited February 2013
    thank you, is there a 'real' beta for this open to preorders, or only beta weekends?
  • magmofdmagmofd Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 108 Bounty Hunter
    edited February 2013
    Very limited data available so far... your guess is as good as mine
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  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited February 2013
    You should have already received a CBT Key back in October or so.

    Please note that only pre-orders through PWE received a Neverwinter CBT Key as a promotional gift. If you ordered it through steam then you received a free copy of Torchlight I as a promotional gift.

    If you did order it through PWE sending a Support Ticket is the only way to resolve this particular issue.
  • rickmanrickman Member Posts: 0 Arc User
    edited February 2013
    Also... Try Checking under the "Redeem Key" Page while logged in, It should dosplay any keys you already have there. (It might have been pre applied to your Account)
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  • adamnoxadamnox Member, Neverwinter Beta Users Posts: 0 Arc User
    edited February 2013
    Nope, not there. Freakin awesome.
  • iamtruthseekeriamtruthseeker Member, Moonstars, Neverwinter Beta Users Posts: 0 Arc User
    edited February 2013
    You have to enter a key for it to be there, so contact support if you never got one.
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  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited February 2013
    Double check the email that your T2 Pre-Order key came in, as that is the same email that I got my T2 Beta Key in and T2 Pre-Order Key in. The beta key was listed first, followed by the T2 key. Just do be sure you ordered through the PWE website and not Steam. As pointed out in the FAQ and as Truth mentioned again, those who pre-ordered through Steam got a free copy of Torchlight 1 instead, as the promotion stated.

    Use the Support link up top this web site to contact Support and they will assist you in the steps needed to verify your order and send you a key, if you did indeed Pre-Order through the PWE Web Site directly. If you get a redirect error, email     customerservice@perfectworld.com from your email address registered on your PWE Account.

    I'm closing this thread now as there is no further support to be given on the forums for this issue and because all this info is already available in the Stickies.
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