Extreme latency lag-PLAYSTATION

shon · October 23

Hello. I have extreme latency lagging issues in the game a long time ago… i have faster wired internet connection without problems.Im from Hungary (Europe). The game is unplayable 😕 Console (ps5) working fine, ethernet cat 7 cable working fine. My playtime in Neverwinter is 13000+ hours…. I dont want to stop playing and delete my character, i like this game. All day and almost every time lagging hardly. Only playable on early morning hungarian time… Hope you guys can fix this. And apologies my bad english.

plasticbat · October 23

shon#7205 said:
Hello. I have extreme latency lagging issues in the game a long time ago… i have faster wired internet connection without problems.Im from Hungary (Europe). The game is unplayable 😕 Console (ps5) working fine, ethernet cat 7 cable working fine. My playtime in Neverwinter is 13000+ hours…. I dont want to stop playing and delete my character, i like this game. All day and almost every time lagging hardly. Only playable on early morning hungarian time… Hope you guys can fix this. And apologies my bad english.

If the internet is slow from where you are to where the server is, there is not much both end can do. I am not saying it is your ISP's fault or Cryptic's ISP's fault. There are many gateways between your home and the game server. Some of them is slow for whatever reason. There is nothing Cryptic can fix because the issue is not in its control.

One remote way to help is to use a PC to do tracert.

https://support.arcgames.com/hc/en-us/articles/360017622954-Performing-a-traceroute-tracert

Find out which gateway causes the slowness. Report that to your ISP and see if they can change their routing table to ease the issue. However, the chance they will do anything is slim.

See also: https://www.arcgames.com/en/forums/neverwinter#/discussion/1268389/connection-problems-pc

shon · October 24

Its funny a bit… approx 1 or 2 or 3 years ago, still very less latency problem… and now too much 🥲

shon · October 24

> @plasticbat said:
> If the internet is slow from where you are to where the server is, there is not much both end can do. I am not saying it is your ISP's fault or Cryptic's ISP's fault. There are many gateways between your home and the game server. Some of them is slow for whatever reason. There is nothing Cryptic can fix because the issue is not in its control.
>
> One remote way to help is to use a PC to do tracert.
>
> https://support.arcgames.com/hc/en-us/articles/360017622954-Performing-a-traceroute-tracert
>
> Find out which gateway causes the slowness. Report that to your ISP and see if they can change their routing table to ease the issue. However, the chance they will do anything is slim.
>
> See also: https://www.arcgames.com/en/forums/neverwinter#/discussion/1268389/connection-problems-pc

> @plasticbat said:
> If the internet is slow from where you are to where the server is, there is not much both end can do. I am not saying it is your ISP's fault or Cryptic's ISP's fault. There are many gateways between your home and the game server. Some of them is slow for whatever reason. There is nothing Cryptic can fix because the issue is not in its control.
>
> One remote way to help is to use a PC to do tracert.
>
> https://support.arcgames.com/hc/en-us/articles/360017622954-Performing-a-traceroute-tracert
>
> Find out which gateway causes the slowness. Report that to your ISP and see if they can change their routing table to ease the issue. However, the chance they will do anything is slim.
>
> See also: https://www.arcgames.com/en/forums/neverwinter#/discussion/1268389/connection-problems-pc

But its still every day, years ago dont have problems…

shon · October 24

My internet is 1GB fast optic internet

shon · October 24

High ping

plasticbat · October 25

shon#7205 said:
> @plasticbat said:
> If the internet is slow from where you are to where the server is, there is not much both end can do. I am not saying it is your ISP's fault or Cryptic's ISP's fault. There are many gateways between your home and the game server. Some of them is slow for whatever reason. There is nothing Cryptic can fix because the issue is not in its control.
>
> One remote way to help is to use a PC to do tracert.
>
> https://support.arcgames.com/hc/en-us/articles/360017622954-Performing-a-traceroute-tracert
>
> Find out which gateway causes the slowness. Report that to your ISP and see if they can change their routing table to ease the issue. However, the chance they will do anything is slim.
>
> See also: https://www.arcgames.com/en/forums/neverwinter#/discussion/1268389/connection-problems-pc

> @plasticbat said:
> If the internet is slow from where you are to where the server is, there is not much both end can do. I am not saying it is your ISP's fault or Cryptic's ISP's fault. There are many gateways between your home and the game server. Some of them is slow for whatever reason. There is nothing Cryptic can fix because the issue is not in its control.
>
> One remote way to help is to use a PC to do tracert.
>
> https://support.arcgames.com/hc/en-us/articles/360017622954-Performing-a-traceroute-tracert
>
> Find out which gateway causes the slowness. Report that to your ISP and see if they can change their routing table to ease the issue. However, the chance they will do anything is slim.
>
> See also: https://www.arcgames.com/en/forums/neverwinter#/discussion/1268389/connection-problems-pc

But its still every day, years ago dont have problems…

Everyday, internet is changed. Gateway is changed. Traffic load is changed. Routing is changed. Weather is changed. Geopolitics is changed. It does not matter what happened one year ago or one month ago. There are dozens hubs between your home town to California. It crossed different countries and one ocean.

It does not matter how fast your home internet is. Your speed to the server is limited to slowness in between.

e.g. 100GB -> 500MB -> ..... -> 1k -> .....-> 100GB

You still get 1k. That is why I asked you do tracert to find out if there is a 1k in one of the hub the traffic goes through.

One year ago, you drove to work through a few highways and it took you 15 minutes. Today, there is a construction in one of the highway and you were detoured through a one lane city traffic. Now, it takes you 1.5 hours to go to work. The 1st highway you drive out from your town has nothing changed. The last highway to reach your office was also not changed. Your collogues from other towns have no traffic issue going to office. You also have no traffic issue going to other towns except going to office.

shon · October 25

plasticbat said:

shon#7205 said:
Hello. I have extreme latency lagging issues in the game a long time ago… i have faster wired internet connection without problems.Im from Hungary (Europe). The game is unplayable 😕 Console (ps5) working fine, ethernet cat 7 cable working fine. My playtime in Neverwinter is 13000+ hours…. I dont want to stop playing and delete my character, i like this game. All day and almost every time lagging hardly. Only playable on early morning hungarian time… Hope you guys can fix this. And apologies my bad english.
If the internet is slow from where you are to where the server is, there is not much both end can do. I am not saying it is your ISP's fault or Cryptic's ISP's fault. There are many gateways between your home and the game server. Some of them is slow for whatever reason. There is nothing Cryptic can fix because the issue is not in its control.

One remote way to help is to use a PC to do tracert.

https://support.arcgames.com/hc/en-us/articles/360017622954-Performing-a-traceroute-tracert

Find out which gateway causes the slowness. Report that to your ISP and see if they can change their routing table to ease the issue. However, the chance they will do anything is slim.

See also: https://www.arcgames.com/en/forums/neverwinter#/discussion/1268389/connection-problems-pc

here is the file. Internet Provider Magyar Telekom (Hungarian Telekom)

plasticbat · October 25

shon#7205 said:

plasticbat said:

shon#7205 said:
Hello. I have extreme latency lagging issues in the game a long time ago… i have faster wired internet connection without problems.Im from Hungary (Europe). The game is unplayable 😕 Console (ps5) working fine, ethernet cat 7 cable working fine. My playtime in Neverwinter is 13000+ hours…. I dont want to stop playing and delete my character, i like this game. All day and almost every time lagging hardly. Only playable on early morning hungarian time… Hope you guys can fix this. And apologies my bad english.
If the internet is slow from where you are to where the server is, there is not much both end can do. I am not saying it is your ISP's fault or Cryptic's ISP's fault. There are many gateways between your home and the game server. Some of them is slow for whatever reason. There is nothing Cryptic can fix because the issue is not in its control.

One remote way to help is to use a PC to do tracert.

https://support.arcgames.com/hc/en-us/articles/360017622954-Performing-a-traceroute-tracert

Find out which gateway causes the slowness. Report that to your ISP and see if they can change their routing table to ease the issue. However, the chance they will do anything is slim.

See also: https://www.arcgames.com/en/forums/neverwinter#/discussion/1268389/connection-problems-pc
here is the file. Internet Provider Magyar Telekom (Hungarian Telekom)

First, just in case you did not know already, the following is the description of this forum (i.e. Cryptic staff does not come here 'officially').

The following is your trace from your file:

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 3 ms 3 ms 2 ms lo1.bsr0-zugliget.net.telekom.hu [145.236.238.196]
3 10 ms 9 ms 10 ms c-ge0-22.ar4-ip2.net.telekom.hu [84.1.69.156]
4 9 ms 9 ms 8 ms 81.183.3.85
5 15 ms 15 ms 15 ms 62.159.61.98
6 16 ms 15 ms 15 ms vie-sb5-i.VIE.AT.NET.DTAG.DE [217.239.40.149]
7 14 ms 13 ms 13 ms 62.159.61.127
8 * * * Request timed out.
9 122 ms 124 ms 123 ms PERFECT-WOR.bear2.Boston1.Level3.net [4.16.14.234]
10 * * 120 ms 198.49.243.237
11 120 ms 119 ms * patchserver.crypticstudios.com [208.95.184.200]
12 * 120 ms * patchserver.crypticstudios.com [208.95.184.200]
13 120 ms 119 ms 119 ms patchserver.crypticstudios.com [208.95.184.200]

The following is my trace (I am in Canada):

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:

1 5 ms 1 ms 1 ms mynetwork.home [192.168.2.1]
2 17 ms 15 ms 16 ms 10.11.2.41
3 * * * Request timed out.
4 31 ms 30 ms 30 ms 142.124.127.68
5 * * * Request timed out.
6 31 ms 29 ms 32 ms 64.230.79.73
7 * * * Request timed out.
8 * * * Request timed out.
9 45 ms 44 ms 44 ms PERFECT-WOR.bear2.Boston1.Level3.net [4.16.14.234]
10 54 ms 55 ms 49 ms 198.49.243.237
11 41 ms 44 ms 40 ms patchserver.crypticstudios.com [208.95.184.200]

So, it appears your problem is between your (7) and (9). Your line 11 to 13 are also weird. They are the same IP address. I would guess certain packets were delayed, then retries, then send through in a burst.

shon · October 26

So next step? Or do nothing? Cryptic cannot fix? And same for me too

plasticbat · October 26

shon#7205 said:
So next step? Or do nothing? Cryptic cannot fix? And same for me too

Cryptic cannot fix. Your ISP may. Another option is to use a proxy server or VPN to change your route from your home to Cryptic. If it is not an option, the only thing you can do is to hope that the traffic jam between your (7) and (9) resolves itself.

I can see there is some weirdness in your tracert. May be you can ask your ISP.

1 <1 ms <1 ms <1 ms 192.168.1.1
2 3 ms 3 ms 2 ms lo1.bsr0-zugliget.net.telekom.hu [145.236.238.196]
3 10 ms 9 ms 10 ms c-ge0-22.ar4-ip2.net.telekom.hu [84.1.69.156]
4 9 ms 9 ms 8 ms 81.183.3.85 (Hungary)
5 15 ms 15 ms 15 ms 62.159.61.98 (Munich, Germany)
6 16 ms 15 ms 15 ms vie-sb5-i.VIE.AT.NET.DTAG.DE [217.239.40.149] (Vienna, Austria)
7 14 ms 13 ms 13 ms 62.159.61.127 (Munich, Germany)
8 * * * Request timed out.
9 122 ms 124 ms 123 ms PERFECT-WOR.bear2.Boston1.Level3.net [4.16.14.234]
10 * * 120 ms 198.49.243.237
11 120 ms 119 ms * patchserver.crypticstudios.com [208.95.184.200]
12 * 120 ms * patchserver.crypticstudios.com [208.95.184.200]
13 120 ms 119 ms 119 ms patchserver.crypticstudios.com [208.95.184.200]

From (4) to (7), based on ip lookup of their location (which may not be totally accurate):
(4) is in Hungary (your home country)
(5) is in Munich, Germany with IP address, 62.159.61.98.
(6) is in Austria
(7) is back to Munich, Germany with IP address 62.159.61.127.

Why did (5) in Munich need to go to Austria and then come back to (7) Munich and the machines properly just feet (or even inches) away from each other?

Extreme latency lag-PLAYSTATION

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