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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Reported player.

kittendkittend Member Posts: 22 Arc User
edited August 2023 in General Discussion (PC)
So i have reported this player and i really hope the devs look into it properly. Because of all the auto messages from reports we never actually know the outcome.... thoughts anyone on this toxicity in the community?
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  • greywyndgreywynd Member, NW M9 Playtest Posts: 7,150 Arc User
    Because such issues are between Cryptic and the reported. As is the outcome.
    I'm not looking for forgiveness, and I'm way past asking permission. Earth just lost her best defender, so we're here to fight. And if you want to stand in our way, we'll fight you too.
  • mintmarkmintmark Member, NW M9 Playtest Posts: 470 Arc User
    Well, I've never been on the receiving end of anything like that and I'm sorry that you were. I hope they consider it fairly.
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,403 Arc User
    edited August 2023
    kittend said:

    So i have reported this player and i really hope the devs look into it properly. Because of all the auto messages from reports we never actually know the outcome.... thoughts anyone on this toxicity in the community?

    In the image, your chat only shows character name and it does not show player's @ handle. It can be hard to find out the exact player because the same character name can be used by multiple player. Also, the 'time' when that happened is also important. You need to provide date and your own time zone though.

    There is a setting to show player's handle and time.


    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • greywyndgreywynd Member, NW M9 Playtest Posts: 7,150 Arc User
    plasticbat said:


    In the image, your chat only shows character name and it does not show player's @ handle. It can be hard to find out the exact player because the same character name can be used by multiple player. Also, the 'time' when that happened is also important. You need to provide date and your own time zone though.

    There is a setting to show player's handle and time.

    And posting such on the forums violates the "naming and shaming" clause of the forum rules.
    I'm not looking for forgiveness, and I'm way past asking permission. Earth just lost her best defender, so we're here to fight. And if you want to stand in our way, we'll fight you too.
  • kittendkittend Member Posts: 22 Arc User
    edited August 2023
    I do have the handler name I just didnt share it here due to privacy but i sent that to the devs, and just posting here so people can be aware of some toxicity and hopefully also report such players. i want the devs to know and see how effected i am because this is not just normal hate message and its not okay to say this to anyone.
  • percemerpercemer Member, Neverwinter Moderator Posts: 1,048 Arc User
    Hello @kittend,

    We are sorry to hear that you experienced this, and we encourage you to report any violation of our Terms of Service to our Customer Support team, by opening a ticket through our website: https://support.arcgames.com/hc/en/requests/new

    We do not tolerate insults or harassment and we will take action if necessary. We would need the @handle of the player and if possible, the date and time when it happened to facilitate the investigation.

    Regards,
    Percemer
    EU Community Manager @ Gearbox Publishing
    ----------
    Neverwinter: Discord - Facebook - Twitter - YouTube - Customer Support - Terms of Service
  • drartwhodentdrartwhodent Member, NW M9 Playtest Posts: 305 Arc User
    If you know what guild / alliance they are in, send the guild master a polite but firm message about the incident as well. Screenshots help, especially with time/date option showing in chat log as well as @handle.
    DON'T
    PANIC!
  • dafusch1337#1435 dafusch1337
    dafusch1337#1435
         Member Posts: 90 Arc User
    I reported some very rude players. Harassing, trolling and blocking others in a certain dungeon. I got a copy paste answer from support similat to Percemers. And many in alliance had them on their ignore list as well. Some even reported them for same thing even month before me. (found that out later)

    I send chatlogs, i send screenshots, i asked support if i had ever to play with them again if i put them on ignore list. I got another copy paste answer similar to percemers.

    And guess what ... 2 month later i had the same issue in puq with the exact same ppl . DIdnt notice until after the run.
    (I wondered why it was such a strange run - the trolling behaviorpattern where the same - and i got very positive feedback from the rest of the team after the run - as i couldnt read what the trolls where writing, the conversation must have been quite strange for the rest of the team, as i was totaly not reacting on the trolling - i only found out later that 2 players of the team where on my ignore list - and then it dawned on me and the feedback from the others made totally sense).

    Cryptic doesnt care and claiming they do is just a lie. Dont bother reporting anybody - just put them on ignore list. More you cant do. Reporting is waste of time...
  • mentinmindmakermentinmindmaker Member Posts: 1,492 Arc User
    edited September 2023
    When you use the report function in game all necessary data to identify the player is saved and, as far as I know, your chat buffer for a bit backwards.

    Right click the players name and 'Report Offensive Player'.

    This forum is not the right place for such issues.
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