No Hellfire Engine weapons for bard?

not only thes weapons missing, for bard all weapons from campaigns are removed. i send a ticket to support but answear is .... :X

Zildross
Saturday at 17:39
Hello Adventurer,

Thanks for your patience.

I've read the details and I'm sorry to learn that you're having trouble with your Bard character's weapon not being available from the Blood War store. I will surely take note of this matter on my end. If you have not yet done so, it would definitely be helpful to our team if you could share your thoughts as well on our official forums to increase its visibility and supplement the information already provided here:

https://www.arcgames.com/en/forums/neverwinter/#/categories

Posting this on the forums is also a good way for other affected players to pitch in their ideas and experiences. Thank you for bringing this to our attention.

Should you have further concerns, feel free to contact us again.
Regards,
GM Zildross
Game Master

The way support always pushes people to post here gives mixed messages. Fair enough, it's true, posting here enables others to know what's happening and allows others to know it's being looked into (maybe), also it appears that the devs do in fact read the forums and act on posts and use it as a tool to triage problems, so basically what they always write in their messages is true. It helps. But the subtle impression it gives is that putting in a ticket alone is not enough and you must double-report to the forum in order for it to be resolved which is extremely annoying (and needlessly time-consuming) when you expect some kind of resolution from putting in a ticket alone. I don't know what the answer is, I only now it's frustrating and lessens the confidence of players that contacting support will do anything or they are actually acting on anything. I've felt this way for a very very long time.