Dark 15

michelee · February 2021

My husband just lost a Dark 15 when trying to open his choice pack. He is pissed. I don't know where to submit a ticket for him. It was on his toon Khelbyn Stormlegion. Psn is @ThrugThrug. He is feeling done with the game.

michelee · April 2021

Really still no help on this? This is why people quit playing this game. That is AD out of his pocket. Guess you really don't give a rats butt about your player base.

rickcase276 · April 2021

They are not able to help you with things like this in the forums, you have to go through support to get it rectified. There is a support button at the top of the page of the forums. This link : https://support.arcgames.com/hc/en-us/

yoshiicapone · May 2021

Silence is never golden in a forum where users are asking for help...while the reply of rickcase276 is welcome to the OP, it is so very sad that an actual representative of Arc/Cryptic/NW wasn't able to do something as simple as reply with an email link for support

armadeonx · May 2021

Well, they don't really take customer support particularly seriously. I believe some of the people do but the company as an entity doesn't which means that those individuals that would like to help are seriously hindered by a culture that opposes such instincts.

However, there is a right & wrong way for 'end users' to report problems with individual accounts and that starts with filing for a support ticket at the link provided above by rickcase.

Once you have that ticket number you can post it here with a comment and it is much easier for forum staff to chase the support team about it.

If you don't file for a ticket, you can be pretty certain nothing will be done (unless someone relatively high up decides to make it a personal quest) @nitocris83

xenocide · May 2021

Sadly most tickets will simply tell you to make a post on the forums, which as you have seen, usually does not come with a response.... Everyone seems to be kicking the can at customer support these days

Dark 15

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