Error: Internal Chat Server Error.

sandukutupu · January 2020

Anyone else cannot chat or send mail?

Edit: I logged out and back in and it has gone away, works now.

Edit: It is back again, cannot chat and no mail sending. Seems to be intermittent which is always hard to pin down.

Really? Just me?

sandukutupu · January 2020

I am getting this error a lot now and that has me worried about a great many things. The chat system is apparently also tied to the mail box. I attempt to send my other characters items by mail (too lazy to go to the bank) and BOOM! the error message in red pops up. From that point on nothing I type in chat appears and no incoming chat is seen.

I hope that information will assist the developer working on getting this fixed.

wimin · January 2020

you can log in? I can't even log in from launcher because it crashes once I log in.

cryptic39 · January 2020

Are you still experiencing this issue?

emirikol · January 2020

well this is the second day on not being able to log in. Any clue when this issue may be fixed?

nitocris83 · January 2020

Hey folks, if you are still experiencing the error can you let us know what time/date you experienced it? The login server was resolved by 9:27am PT this morning (January 22) so we want to make sure we identify anyone having difficulty logging in after that time.

robtn · January 2020

Can't do much of anything. Everything is SUPER slow to load, chat not working, can't really move around due to rubberbanding and getting "server not responding" or getting DC'd.

sandukutupu · January 2020

mikusquared#1439 said:
Are you still experiencing this issue?

Yes I am, I could chat as the first character just now. Switched to Nicholas and got this error message at 5:30 PM EST.

I logged out to this screen.

Then after login, I chose Nicholas as my first character to play.

As you can see chat works again, until I switch to my next character. Then the chat server logs me out or doesn't get my login information?

sandukutupu · January 2020

wimin#9302 said:
you can log in? I can't even log in from launcher because it crashes once I log in.

I do not use Arc or Steam Launchers, if that helps. I use the Neverwinter.exe to start the game. This will give you the Cryptic Launcher. I recommend you try "Options" and check the box next to "Safe mode".

I hope this works for you.

thatonecleric · January 2020

steam worked for me. just took a little bit to make it go through then it continued to work

justtester · January 2020

I have same issue with chat as @sandukutupu described since mod18 release. After a character switching my chat become completely dead. I doesn't show an error message in my case, just doesn't show anything except some system notifies. "Set channel" list shows only "Say" and some custom channels where I'm in. Typing anything into "Say" doesn't pop anything either.

Just have tried again now and it still is.

oldone · January 2020

I have a problem after cryptic launcher get game client.exe has stopped working and wonder is there is an issue because I can not load game knocks me out with close program. 2:12 am central time US 1/23/2020 oldone#2889.

sandukutupu · January 2020

justtester#3228 said:
I have same issue with chat as @sandukutupu described since mod18 release. After a character switching my chat become completely dead. I doesn't show an error message in my case, just doesn't show anything except some system notifies. "Set channel" list shows only "Say" and some custom channels where I'm in. Typing anything into "Say" doesn't pop anything either.

Just have tried again now and it still is.

ATTN: @mikusquared#1439 I had a friend join me a little while ago. I logged into the game and they met me and we spoke. Everything was business as usual. I swapped and my friend (over the cell phone) told me I was no longer online, but they could see my character. It has me logged off to the game but still able to play and complete tasks. I have to log out then log in before it registers I exist to other people. I attempted to use the /hide /unhide commands and no dice. Once I swap, it no longer sees me.

At least there is a work around for now. Best wishes on getting this issue fixed.

Reason for Edit: Today I noticed, the error posts the "red text message" in chat when I try to send mail, but I can still receive mail, and even pull items out of the mail.

plasticbat · January 2020

@sandukutupu FYI, I played more than one character and switch character very often. I don't have the issue you described. You asked to comment here in the other thread.

sandukutupu · January 2020

plasticbat said:
@sandukutupu FYI, I played more than one character and switch character very often. I don't have the issue you described. You asked to comment here in the other thread.

Thank you, this would seem to be account related. I will try my husband's account on my client and then on the PC he uses. If this occurs only on my PC and not his, I am going to do a safe mode and verify all files on mine.

sandukutupu · January 2020

Safe mode and verify did not correct the situation. Even assuming it is a small percentile, having this issue, the players who have it, won't automatically identify with it being a bug. It took me a while just to figure it was related to logging on and off the characters. My husband's Windows 10 Desktop PC didn't seem to show signs of this issue.

@justtester#3228 what version of OS is on your machine.

@mikusquared#1439 what versions of Windows OS are you currently testing your software? There are still about 30% of the people out here in the real world using Windows 7 64 bit. I wouldn't want to alienate about one-third of the user base. Whatever you changed in the chat software, it was working flawlessly in mod 17 and now it doesn't. Even people who I spoke with --while I can chat-- tell me the chat is lagging.

plasticbat · January 2020

@sandukutupu FYI, if this worth anything, I am using a Windows 10 Desktop.

justtester · January 2020

Well, new patch didn't fixed the issue for me.

@sandukutupu I'm actually playing on Linux with Wine emulator. It's in "win7" mode currently but switching to "win10" didn't give any effect.

sandukutupu · January 2020

justtester#3228 said:
Well, new patch didn't fixed the issue for me.

@sandukutupu I'm actually playing on Linux with Wine emulator. It's in "win7" mode currently but switching to "win10" didn't give any effect.

My husband @hotfrostworm has done Linux testing with Wine, Play on Linux, and Codeweaver's Crossover. I will check with him when he returns this weekend. I will ask my husband to look into the Linux end on this as well. We have 5 PC and my laptop. Only 2 run Windows 10 and my laptop is not up to snuff on the GPU for this game. My desktop is Windows 7 64 bit dual boot Linux Kubuntu. The rest are all Linux and my husband's Windows 10 PC has multiple boot OS. Unless a Cryptic developer can explain what they did to alter the system or change it back, then it could be a long wait for anyone with other than Windows 10. I am still at a loss how a new module can mess up the chat system.

sandukutupu · January 2020

@mikusquared#1439 ok do I feel dumb. My husband showed me, I have been playing on the Linux OS all the time. I rebooted and launched it on Windows 7 and the game works without the mail / chat issue. However that doesn't let you off the hook as it was working prior to this module.

hotfrostworm · January 2020

mikusquared#1439 said:
Are you still experiencing this issue?

Still a minor bug here on this end. Only Linux OS issue, the work around is to log out and log back into the server.

200130 19:51:31 229 Client[0]: LoginServer link attempting connect: 208.95.186.111:7001
200130 19:51:39 230 Client[0]: LoginServer link disconnected (208.95.186.111:7001). Reason: RemoveLastLink:AddToCommDisconnectList(0:No error) (socket error 0: No error)
200130 19:51:39 231 Client[0]: GameServer link attempting connect to clientMultiplexer (208.95.186.247:7010).
200130 19:53:43 234 Client[4815833]: GameServer link attempting connect to clientMultiplexer (172.26.10.45:7267).
200130 19:53:43 235 Client[4815833]: Client Multiplexer told us we have been disconnected from our gameserver for transfer
200130 20:02:46 236 Client[4815833]: GameServer link attempting connect to clientMultiplexer (172.26.9.207:7127).
200130 20:02:46 237 Client[4815833]: Client Multiplexer told us we have been disconnected from our gameserver for transfer
200130 20:03:43 238 Client[4815833]: GameServer link being forcibly disconnected by client (ClientMultiplexer: 208.95.186.247:7010 GS ID(544496027)): Entered gclLogin
200130 20:03:44 239 Client[4815833]: LoginServer link attempting connect: 208.95.184.95:7001
200130 20:08:12 240 Client[4815833]: LoginServer link disconnected (208.95.184.95:7001). Reason: gclAccountServerLogin_Enter:AddToCommDisconnectList(0:No error) (socket error 0: No error)
200130 20:08:12 241 Client[4815833]: ChatRelay link disconnected (208.95.186.111:7402). Reason: gclChatConnect_Logout:AddToCommDisconnectList(0:No error) (socket error 0: No error)
200130 20:08:19 242 Client[4815833]: LoginServer link attempting connect: 208.95.186.111:7001
200130 20:08:24 243 Client[4815833]: LoginServer link disconnected (208.95.186.111:7001). Reason: RemoveLastLink:AddToCommDisconnectList(0:No error) (socket error 0: No error)
200130 20:08:24 244 Client[4815833]: GameServer link attempting connect to clientMultiplexer (208.95.186.156:7017).
200130 20:17:19 245 Client[4815833]: GameServer link attempting connect to clientMultiplexer (172.26.10.61:7040).
200130 20:17:19 246 Client[4815833]: Client Multiplexer told us we have been disconnected from our gameserver for transfer
200130 20:28:14 247 Client[4815833]: GameServer link attempting connect to clientMultiplexer (172.26.9.195:7011).
200130 20:28:14 248 Client[4815833]: Client Multiplexer told us we have been disconnected from our gameserver for transfer
200130 20:28:40 249 Client[4815833]: GameServer link being forcibly disconnected by client (ClientMultiplexer: 208.95.186.156:7017 GS ID(544496045)): Entered gclLogin
200130 20:28:42 250 Client[4815833]: LoginServer link attempting connect: 208.95.184.111:7001
200130 20:32:55 251 Client[4815833]: LoginServer link disconnected (208.95.184.111:7001). Reason: gclAccountServerLogin_Enter:AddToCommDisconnectList(0:No error) (socket error 0: No error)
200130 20:32:55 252 Client[4815833]: ChatRelay link disconnected (208.95.186.111:7403). Reason: gclChatConnect_Logout:AddToCommDisconnectList(0:No error) (socket error 0: No error)

I know your server is 208.95.###.### have no idea what the 172.26.###.### is related to in the communication log. If you know, then I guess I won't worry about it either. Switching between the characters drops the chat server and you cannot send chat or mail. My best guess at this point is this; someone on your end made some network changes on module 18 and those changes are very Windows specific. Wine does not emulate Windows and passes all network functions through the Linux network manager (Samba). I don't expect you to debug Linux issues, but it is something that was changed / altered, either by purpose or error, on your end. This could cause you future errors, when Windows once again changes their format and users begin to upgrade. Keeping the network code standard is important to you, as this also may relate to the rash of players who could not connect for the better part of the first week.

I have some time available this weekend, if you need anything from my end, let me know.

Error: Internal Chat Server Error.

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