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Unable to Complete Nobleman Extraction

vordraxianvordraxian Member Posts: 68 Arc User
Hello - I was directed by Neverwinter technical support to post this here.

When I get to the end of Nobleman Extraction, I've killed all of the Zhentarim enemies at the beach, but the Nobleman's name is greyed out and I'm unable to interact with him. The quest status reads "Rescue the Neverwinter Noble." The game seems to believe that there's somebody I still need to kill, but nobody is around. I've canceled and re-run the quest twice with the same results. I'd just give up and move on, but Acquisitions Inc Acorns are kind of hard to come by and I hate to miss out on a hefty chunk of them every week. I'm concerned that if something isn't cleared or reset for me, I'll never be able to complete the quest again.

Repro Steps:
1) Log in as my main character, Blaze (I haven't tested on any other characters)
2) Accept the Nobleman Extraction quest from Acquisitions Incorporated HQ. The quest has been successfully completed many times before, but not in several weeks.
3) Travel to the River District (I used the VIP signpost)
4) Talk to the Harper Agent, then interact with the boat to travel to the Nobleman Extraction zone.
5) Gather all of the intelligence in the zone, kill all of the monsters, interact with the Noble
6) End up on the beach. Kill the Zhentarim who appear there.
7) Unable to progress further - the noble's name is greyed out and he cannot be interacted with. Leaving the zone using the boat resets the entire instance and you have to start over. The game behaves as if there are still more Zhents to kill, however a thorough search of the area produced none. I replayed two more times - re-running the entire zone from the beginning, with all NPCs, quest items and enemies reset, with the same result.

Observed Result:
I'm unable to complete the quest and receive credit for finishing the Nobleman Extraction zone.

Expected Result:
I should have been able to interact with the Noble, complete the quest, receive credit, and exit the zone back to Protector's Enclave.

Comments

  • vordraxianvordraxian Member Posts: 68 Arc User
    edited January 2020
    Update - I ran through the quest with a different character and it worked fine.

    I then went back to my main and abandoned and re-accepted the quest. This time through, I killed the crabs and undead in the lagoon before you enter the cave, which I previously had just zoomed past on my mount. Same result.

    One thing I noted is that when you first exit onto the beach to fight the final handful of enemies, there's supposed to be a cutscene. My main character - the one who cannot complete this quest - never gets that cutscene. it goes straight to the enemies charging at him. My alternate character - who was able to complete the quest - got the cutscene.

    Edit: Per oremonger's recommendation, I'm linking to @skingdev#1102
    Post edited by vordraxian on
  • oremonger#9999 oremonger Member Posts: 213 Arc User
    Now this is the way to report a bug! @vordraxian you may want to link to @skingdev#1102 in your post above.
  • vordraxianvordraxian Member Posts: 68 Arc User
    Thanks for the tip.
  • nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498 Cryptic Developer
    Thank you for the repro steps! I'll make sure this gets passed on to the rest of the team.
  • juniperwuf#9831 juniperwuf Member Posts: 142 Arc User
    edited February 2021
    I just had the same problem with my warlock character. I took the quest on the weekly group (I had already completed the Renaer one where you get the cutscene with the beholder). I battled through the cave, collected all intel, killed final bosses and enemies and exited. Killed all Zhentarim on beach. The Nobleman is standing next to the cave in the cove as usual, but I cannot talk to him and the screen says: Nobleman Extraction: Rescue the Neverwinter noble.

    I had done both Renaer's rescue and the Nobleman extraction earlier today on my rogue and both quests worked fine.

    One possible explanation: I had just finished doing the campaign task for Renaer's Salvation before I did the Nobleman extraction quest.

    I also tried to "Defeat Me" twice, but nothing changed. I got on the boat, accepting that I had unfinished progress on the map. It returned me to the uppermost level of Protector's Enclave! All the other times I have done this quest, it returns me to Protector's Enclave either at or in Acquisitions, Inc. (Sorry, I cannot remember whether I am usually outside the door or inside).
  • armadeonxarmadeonx Member Posts: 4,952 Arc User
    I had this issue and the advice I was given worked for me:

    When you go through the final door (to the outside) move forward just enough to trigger the appearance of the enemies then wait and watch.

    You'll notice the mob changes appearance slightly (a couple of seconds after appearing) - after that change you can engage. If you engage before that it will bug on you.
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