A fellow player had told me that there were some changes when up-grading enhancements, etc. He said you could now use "continue until up-graded" so you did not have to click and click. He also mentioned that there was a guaranteed up-grade after "x" amount of tries. So, today I wanted to up-grade a weapon enhancement piece. I had the required amount of Mark of Potency (5) and put 99 preservation wards into the required box to protect the 5 Marks from being eaten before the up-grade was done. Then I pushed the button for continuing to up-grade until done. It ate all 99 of my preservation wards and all 5 of the Marks and, of course, the up-grade was not done. So, I am wondering if there is a bug as it is definite there was "no" guarantee of success after a certain amount. How do I proceed? Send in a ticket?